Part �� Introduction
1 Organizational Behavior and Management
1��1 What Do Managers Do
1��2 What is Organizational Behavior?
1��3 Contributing Disciplines to OB
1��4 History of Organizational Behavior Research

Part �� Individual Behavior
2 Ability and Learning
2��1 Ability
2��2 Learning
3 Attitudes�� and Job Satisfaction
3��1 Attitudes
3��2 Job Satisfaction
4 Personality and Value
4��1 Personality
4��2 Values
5 Emotions
5��1 An Emotions Perspective of Organizational Behavior
5��2 What are Emotions and Moods?
5��3 Sources of Emotions
5��4 Emotional Labor
5��5 Emotional Intelligence ��EI��
6 Perception and Attribution
6��1 What Sensation and Perception
6��2 Factors That Influence Perception
6��3 Attribution Theory
6��4 Shortcuts or Biases in Person Perception
7 Motivation Theories
7��1 Defining Motivation
7��2 An Overview of Main Theories of Motivation
7��3 Content Theories of Motivation
7��4 Process Theories of Motivation
7��5 Integrating Contemporary Theories of Motivation
7��6 Intrinsic and Extrinsic Motivation

Part �� GROUP BEHAVIOR
8 Foundations of Group Behavior
8��1 Defining and Classifying Groups
8��2 Stages of Group Development
8��3 Group Structure
8��4 Group Decision Making
9 Work Teams
9��1 Why Have Teams Become So Popular?
9��2 Differences between Groups and Teams
9��3 Types of Teams
9��4 Creating Effective Team
10 Communication
10��1 Functions of Communication
10��2 The Communication Process
10��3 Organizational Communication
10��4 Communication Networks
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Part �� Organizational Behavior