Part I Spoken English for Secretary Chapter One Reception Section 1 At the Office Section 2 At the Exhibitions & Conventions Section 3 At the Airport Chapter Two Making & Answering Telephone Calls Section 1 Putting through Telephone Ca]Is Section 2 Leaving a Message on the Phone Section 3 Making the Wrong Telephone Calls Chapter Three Business Communication on the Phone Section 1 Making Appointments Section 2 Making Reservations Section 3 Seeking Information Chapter Four Conference Arrangement Section 1 Before the Conference Section 2 During the Conference Section 3 Post-Conference Chapter Five Management of Business Section 1 Something Urgent Section 2 Letters Processing Section 3 Complaint Settlement Part II Document Writing Chapter One Work Documents Section 1 Announcement Section 2 Meeting Arrangement Section 3 Meeting Minutes Section 4 MEMOs Section 5 Business Trip Arrangement Chapter Two Ceremonial Documents Section 1 Letters of Thanks Section 2 Letters of Congratulations Section 3 Letters of Apologies Section 4 Letters of Sympathy Chapter Three Social Documents (I) Section 1 Letters of Inquiry Section 2 Letters of Appointment Section 3 Letters of Invitation Section 4 Proposals Section 5 Letters of Complaint Chapter Four Social Documents ( II ) Section 1 Letters of Introduction Section 2 Letters of Recommendation Section 3 Letters of Request Section 4 Job Application Letters Section 5 Letters of Resignation Chapter Five Human Resources Documents Section 1 Enrollment Section 2 Offer Section 3 Termination of Employment Section 4 Internal Transfer Chapter Six Business Documents Section 1 Establishing Business Relations Section 2 Inquiries, Offers & Counter-offers Section 3 Orders & Contracts Section 4 Terms of Payment Section 5 Insurance & Shipment Part III Writing for Certificate Tests Chapter One Business English Certificate Section 1 BEC Preliminary Section 2 BEC Vantage Chapter Two China Business English Certificate Section 1 CBEC 1 Section 2 CBEC 2 Chapter Three China Business English Training Section 1 CBET 3 Section 2 CBET 2 Bibliography