Chapter 1 Introduction
1.1 The Research Setting
1.2 Area of Interest
1.3 Significance of Researching the Information Management Crisis
1.4 Research Methodology
1.5 Chapter Organization
Chapter 2 Conducting the Grounded Theory Study
2.1 The Starting Group of Institutions
2.2 Investigating the Starting Group--Data Collection
2.3 Investigating the Starting Group--Data Analysis--Constant Comparison
2.4 Emerging Core Concept: Record Nature
2.5 Substantive-Selective Coding of Record Nature
2.6 Record Nature Properties
Chapter 3 Discovering the Grounded Theory
3.1 Conceptual Building Blocks
3.2 Subject Grouping of Conceptual Building Blocks
Chapter 4 Formulating Hypotheses
4.1 High-Level Propositions
4.2 Hypotheses in Propositions
4.3 Hypotheses in Narratives
4.4 Records Management Penetrating Model
Chapter 5 Explaining the Information Management Crisis
5.1 The Root Cause: Lack of Sufficient Understanding of Record Nature
5.2 The IM Crisis in Measurements
Chapter 6 Discussion
6.1 Utilizing GT in the Field of Records and Archives
6.2 RM and IM Terminological Issues
6.3 Assessing ISO 15489-1:2001 Through the Lens of ERM
6.4 A Review of E-Government Development
6.5 E-Government Development in the GC and Its IM Component
6.6 RM and E-Government
6.7 RM and Access to Information
Chapter 7 Prediction, Future Studies & Conclusion
7.1 Prediction of Outcomes of the GC IM Improvement Measure
7.2 Future Studies
7.3 Conclusion
References
Appendices
Appendix 1 Alphabetic Organization of the Conceptual Building Blocks
Appendix 2 List of Acronyms
Index