��1�� �͑��xُ�A��What Choose to Buy 1.1 �W�j�̵�The E-shop UNIT 01 ��B�����ϢThe Information of Store UNIT 02 ���������xُServe Well in Choosing UNIT 03 ��Ʒ���¼�The Goods has been Withdrawn UNIT 04 �̼Ҳ��ھ�Not Online UNIT 05 ��Ʒ��ُRestriction on Purchases UNIT 06 ��治��Out of Stock UNIT 07 �~�����Additional Services 1.2 ��Ҏ�I�NPromotional Messages UNIT 01 �̼Ҵ��NBusiness Promotion UNIT 02 ���մ��NHoliday Promotion UNIT 03 ��Ʒ�l��New Product Release ��2�� �͑��h�r�A��Bargaining with Guests 2.1 ��Ʒ*�K�r��Delivered Prices UNIT 01 ӑ�r߀�rBargaining UNIT 02 ���N���N�ۿ�Promotions and Discounts UNIT 03 ���ۺ����lRetail and Wholesale 2.2 ֧������Payment Management UNIT 01 ����֧��朽�Create New Payment Link UNIT 02 ��B�˿����Tell Guests How to Claim a Refund UNIT 03 ����ُScheduled Payment UNIT 04 ���ڸ���Payment by Installments UNIT 05 ��ӆ��Placing an Order ��3�� �����c�ۺ����Logistics and After-sales Service 3.1 �����x��Shipping Options UNIT 01 �]���ؿ쌣�fEMS UNIT 02 ���H���fInternational Express UNIT 03 ���H����Special Line Express UNIT 04 ���HС��International Air Mail 3.2 �l؛����Delivery Management UNIT 01 �aƷ���bPacking of Products UNIT 02 �����I���Ѱl؛Reminding the Buyer of the Ship Date UNIT 03 ���t�l؛Delaying the Delivery 3.3 �ۺ����After-sale Service UNIT 01 �S�޷���Maintenance Service UNIT 02 �˓Q؛̎��Handling the R.eturning and Changing 3.4 ������rSpecial Situation UNIT 01 ���ɿ���The Force Majeure UNIT 02 �͑����ĵ�ַCustomer Changing Address UNIT 03 ȡ��ӆ��Canceling the Order ��4�� �����̄�Մ��Offline Business Negotiation 4.1 �Ӵ��͑�Reception of Clients UNIT 01 �A�s���� Appointment Arrangement UNIT 02 ���^���SVisit the Factory 4.2 �̄պ�����ʽThe Format of Co-operation UNIT 01 ���Y���IJoint Venture UNIT 02 ���g�D׌Technology Transfer UNIT 03 �a���Q��Compensation Trade UNIT 04 �̄մ���Business Agency 4.3 Մ������Matters related to negotiation UNIT 01 �aƷ�h�rNegotiated Purchasing Price UNIT 02 �ٴ΅f��Renegotiating UNIT 03 �_�ɽ���Sign a Contract ��5�� ̎���͑�������Ͷ�V 5.1 �͑�����Feedback UNIT 01 ��Ո�͑�����Any Feedback Please UNIT 02 ̎�����uDeal with Bad Reviews 5.2 �͑�Ͷ�VComplaints UNIT 01 �㲿��ȱʧThe parts are lost UNIT 02 �l�e؛��Sending the Wrong Order UNIT 03 δ֪ͨ�l؛No Notice of Delivery UNIT 04 ��Ʒȱ؛Be in Short Supply UNIT 05 Ҫ���ṩ�aƷ�˺� Ask For the Product Label UNIT 06 ��ֵ���lƱVAT Invoice ��6�� �̄��������Business correspondence 6.1 �̶��aƷ�̓r��Start Making Order UNIT 01 ԃ�PThe Inquiry UNIT 02 ��PThe Offer UNIT 03 ߀�PCounter Offer UNIT 04 �_��*�K�r��Finally Settle the Price 6.2 �aƷ��������Negotiate product details UNIT 01 �o�͑��ʂ��ƷPreparing Samples For Customers UNIT 02 ӑՓ���b���}Discuss Packaging UNIT 03 ӆ�δ_�JOrder Confirmation UNIT 04 �ij��߆κ�Mail Out Reminder UNIT 05 �߿�յ�����֪ͨPush Payment and Receive the Response ��7�� �ۺ��After-sale Mail 7.1 �յ�Ͷ�VHad few Complaints UNIT 01 �|��Ͷ�VQuality Complaints UNIT 02 ��؛��Ͷ�VDelivery Time Complaints UNIT 03 ����Ͷ�VService Complaints UNIT 04 �͑�������rTo Lodge a Claim 7.2 �ۺ����After-sale Service UNIT 01 ԃ���aƷ�N����rInquiring Sales UNIT 02 ��֪�ۺ�����ԒAfter-sale Service Hotline UNIT 03 ���]���P�aƷRecommending Related Products ��8�� �ճ��]������Daily Communication Email 8.1 �����Ϣ����Information Communication UNIT 01 ������Ԅӻ؏�Auto-reply For Business Trip UNIT 02 ��˾��ַ׃��֪ͨAnnouncement of Change in the Office Address UNIT 03 �]���ַ׃��֪ͨAnnouncement of Email Change UNIT 04 �ݼ�֪ͨLeave Notice UNIT 05 �xš֪ͨNotice of Resignation UNIT 06 ף�R��šCongratulations on Promotion UNIT 07 ����С�Y��Sending Some Gifts 8.2 ���Ն���Holiday Greetings UNIT 01 ʥ�Q����X'mas Greetings UNIT 02 ���ꆖ��New Year Greetings UNIT 03 �ж�������Thanksgiving Day Greetings UNIT 04 �fʥ������Halloween Greetings