Section I Introduction to Organizational Behavior
Chapter Explaining Organizational Behavior
1��1 Define organizational behavior(OB)
1��2 Describe the two primary outcomes in studies of OB
1��3 Identify the factors that influence the two primary OB outcomes
1��4 Understand why firms that are good at OB tend to be more profitable
1��5 Define theory and explain its role in the scientific method
1��6 Takeaways
1��7 Discussion questions
Chapter Performance and Commitment
2��1 Define job performance and organizational commitment
2��2 Define task performance and explain how organizations identify key task behaviors
2��3 Understand citizenship behavior�� and describe some specific examples
2��4 Understand counterproductive behavior and describe some specific examples
2��5 Describe the three types of organizational commitment
2��6 Understand the four primary responses to negative events at work
2��7 Describe examples of psychological withdrawal and physical withdrawal�� and explain how they relate to one another
2��8 Takeaways
2��9 Discussion questions
Section �� Individual Characteristics
Chapter 3 Personality�� Cultural Values and Ability
3��1 Define personality�� cultural values and ability
3��2 Understand the Big Five dimensions of personality
3��3 Understand Hofstede's dimensions of cultural values
3��4 Describe the dimensions of cognitive ability
3��5 Describe the dimensions of emotional ability
3��6 Understand how ability and personality affect job performance and organizational commitment
3��7 Takeaways
3��8 Discussion questions
Section �� Individual Mechanisms
Chapter 4 Motivation
4��1 Define motivation
4��2 Describe expectancy theory and the three beliefs that help determine how work effort is directed
4��3 Understand the two qualities that make goals strong predictors of task performance�� according to goal-setting theory
4��4 Describe what it means to be equitably treated according to equity theory and how employees respond when they feel a
sense of inequity
4��5 Describe psychological empowerment and the four beliefs that determine how empowered feel
4��6 Understand how motivation affects job performance and organizational commitment
4��7 Takeaways
4��8 Discussion questions
Chapter 5 Learning and Decision Making
5��1 Define learning and decision making
5��2 Describe the types of knowledge that employees can gain as they learn and build expertise
5��3 Explain the methods by which employees learn in organizations
5��4 Describe what steps organizations take to foster learning
5��5 Describe the two methods that employees use to make decisions
5��6 Understand the decision-making problems that can prevent employees from translating their learning into accurate decisions
5��7 Understand how learning affects job performance and organizational commitment
5��8 Takeaways
5��9 Discussion questions
Section �� Job and Organization
Chapter 6 Job Satisfaeion
6��1 Define job satisfaction
6��2 Describe values and how they affect job satisfaction
6��3 List the specific facets that individuals often use to evaluate their job satisfaction
6��4 Understand the job characteristics that can create a sense of satisfaction with the work itself
6��5 Define mood and emotions and describe the specific forms they take
6��6 Understand how job satisfaction affects job performance and organizational commitment�� as well as how it affects life
satisfaction
6��7 Takeaways
6��8 Disussion questions
Chapter Stress
7��1 Define stress�� stressors and strains
7��2 Identify and describe the two main categories of stressors
7��3 Describe how individuals cope with stress
7��4 Describe how the Type A Behavior Pattern influences the stress process
7��5 Descri