Unit 1 Format of Business English Letters
Layout of Business Letter-writing
Format of Business Letter-writing
Addressing Envelopes
Layout of Business E-mail

Unit 2 Body of Business English Letters
1The International Fair
2Appreciation
3Invitation
4Reservation
5Notification
6Recommendation
7Sales Promotion
8Placing Orders
9Payment
10A Credit Reference
11Job Search
12Product Consultation
13Claims and Settlement
14Quotation
15Business Negotiation
16Apology
17Visiting
18Condolences

Unit 3 Common Business E-mail Collection
1Landing a Dream Job
2My Visit to San Francisco
3Response for Visit to San Francisco
4Change of My E-mail Address
5Finding a Host Family
6Mail-order Catalog
7My Order for the Everflo Baby Carriage
8Reply on Your Order of Baby Carriage
9Job Application with Resume
10Inviting to Job Interview
11Confirm an Appointment
12Requesting a Meeting
13Thanks for a Warm Reception
14Team Meeting on Project Z
15Clarification of Assigned Task
16Request for Vacation
17I will be on Vacation
18Interested in Your Services
19Appreciate Your Referral
20Visit Our New Website

Unit 4 Useful Sentence for Business E-mail
1Usual Greetings
2Greetings of Special Day
3Grateful Expression
4Apologizing
5Thanks for Replying
6Recent Situation
7The Reception Invitation
8To Inform and Inquire
9Confirming Information
10Requesting Help
11Shopping
12Expressing Your Opinion
13Complain
14Appointments and Commitments
15The Complementary Close
16Greetings of Closing

Appendix
1Common Abbreviations
2Department and Job Title of Companies
3World's Major Ports
References