chapter 1 an overview of business writing
objectives
1. 1 writing principles
1. 2 rules of good writing
1. 3 writing procedures
1. 4 exercises
chapter 2 the form of a business letter
objectives
2.1 the layout of a business letter
2.2 the structure of a business letter
2.3 exercises
chapter 3 establishing business relations
objectives
3.1 general introduction
3.2 sample letters
3.3 extension
3.4 exercises
chapter 4 enquiries and quotations
objectives
4.1 general introduction
4.2 sample letters
4.3 extension
4.4 exercises
chapter 5 offers and counter-offers
objectives
5.1 general introduction
5.2 writing contents of an offer
5.3 sample letters
5.4��extension
5.5 exercises
chapter 6 conclusion of business
objectives
6.1 general introduction
6.2 sample letters
6.3 extension
6.4 exercises
chapter 7 payment matters
objectives
7.1 greneral introduction
7.2 sample letters
7.3 extension
7.4 exercises
chapter 8 packing and shipping
objectives
8.1 general introduction
8.2 sample letters
8.3 extension
8.4 exercises
chapter 9 insurance
objectives
9.1 general introduction
9.2 sample letters
����