Preface PART 1 Introduction 1 Chapter 1 Managing Human Resources Today 1 What Is Human Resource Management?2 The Trends Shaping Human Resource Management 6 Consequences for Today's Human Resource Managers 11 The Plan of this Book 17 Review 18 Summary 18.Discussion Questions 19 Individual and Group Activities 19 Application Exercises 20 HR IN ACTION CASE INCIDENT 1:Jack Nelson's Problem 20 HR IN ACTION CASE INCIDENT 2:Carter Cleaning Company 20 Chapter 2 Managing Equal Opportunity and Diversity 22 Equal Employment Opportunity Laws 23 Defenses against Discrimination Allegations 34 Illustrative Discriminatory Employment Practices 38 The EEOC Enforcement Process 40 Diversity Management and Affirmative Action 43 Review 46 Summary 46.Discussion Questions 46 ......