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Chapter 1Introduction to Management

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�MImplications of Management

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�NSubjects and Objects of Management

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�OManagement Organization Structure and Management Function





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Chapter 2Introduction to Supervision and Hotel Supervision

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�MImplications of Hotel Supervision

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�NManagement Function of Hotel Supervision

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�OThe Eight Standards of Excellent Hotel Supervision





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Chapter 3Team Building and Management

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�MIntroduction to Teamwork

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�NThe Stages and Approaches for Making A Team

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�ORaising Teamwork Spirits





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Chapter 4Leadership Skills

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�MApplication of Leadership

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�NForming Leadership Styles

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�OImproving Leaders’ Qualities













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Chapter 5Incentive Skills

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�MIncentive Principles, Theory and Application

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�NIncentive Skills in The Working Environment



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Chapter 6Management Communication

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�MIntroduction to Management Communication

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�NEffective Management Communication

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�OCommonly��used Communication Methods and Skills







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Chapter 7Time Management



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�MIntroduction to Time Management

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�NThe Methods for Time Control Analysis

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�OTime Management Skills





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Chapter 8Front Office Supervision Management

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�MFront Office Supervision Duties and Worklist

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�NOperational Process and Regulations of Front Office Supervision

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�OFront Office Supervision Management and Related Case Analysis





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Chapter 9Housekeeping Supervision Management

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�MHousekeeping Supervision Management Function and Worklist

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�NOperational Process and Regulations of Housekeeping Supervision

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�OHousekeeping Supervision Management and Related Case Analysis





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Chapter 10The Food and Beverage Department Supervision Management

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�MThe Food and Beverage Department Supervision Management Function and Worklist

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�NRestaurant Supervision And Inspection Standards

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�OOperational Process and Regulations of Restaurant Supervision



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�PRestaurant Supervision Management and Related Case Analysis









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Chapter 11Recreational Department Supervision Management



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�MResponsibilities and Duties of Recreational Department Supervision

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�NWork Procedure Standards of Recreational Department Supervision

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�OCase Analysis of Recreational Department Supervision Management





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References