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普通高等院校(本科)“素質(zhì)教育”系列教材 “國(guó)民素質(zhì)教育”培訓(xùn)系列教材人際溝通與社交禮儀(第2版)
包郵 普通高等院校(本科)“素質(zhì)教育”系列教材 “國(guó)民素質(zhì)教育”培訓(xùn)系列教材人際溝通與社交禮儀(第2版)
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普通高等院校(本科)“素質(zhì)教育”系列教材 “國(guó)民素質(zhì)教育”培訓(xùn)系列教材人際溝通與社交禮儀(第2版) 版權(quán)信息
- ISBN：9787302554851
- 條形碼：9787302554851 ; 978-7-302-55485-1
- 裝幀：一般膠版紙
- 冊(cè)數(shù)：暫無(wú)
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普通高等院校(本科)“素質(zhì)教育”系列教材 “國(guó)民素質(zhì)教育”培訓(xùn)系列教材人際溝通與社交禮儀(第2版) 本書(shū)特色
通俗易懂 超級(jí)實(shí)用知識(shí)新、內(nèi)容豐富、案例鮮活、貼近實(shí)際、注重素質(zhì)培養(yǎng)和能力提升
普通高等院校(本科)“素質(zhì)教育”系列教材 “國(guó)民素質(zhì)教育”培訓(xùn)系列教材人際溝通與社交禮儀(第2版) 內(nèi)容簡(jiǎn)介
本書(shū)嚴(yán)格按照教育部關(guān)于“加強(qiáng)國(guó)民素質(zhì)教育”的要求，針對(duì)大學(xué)生人際溝通與社交禮儀所存在的盲點(diǎn)，結(jié)合行為規(guī)范、具體介紹：語(yǔ)言溝通、非語(yǔ)言溝通、跨文化溝通、社交禮儀、著裝禮儀、聚會(huì)禮儀、餐飲禮儀、通聯(lián)禮儀、公共禮儀、涉外禮儀、克服溝通障礙的方法與技巧等人際溝通與社交禮儀推薦知識(shí)，并通過(guò)強(qiáng)化應(yīng)用實(shí)訓(xùn)、達(dá)到學(xué)以致用。
普通高等院校(本科)“素質(zhì)教育”系列教材 “國(guó)民素質(zhì)教育”培訓(xùn)系列教材人際溝通與社交禮儀(第2版) 目錄
目 錄
**章 人際溝通與社交禮儀基本概念 ·······················································001
**節(jié) 人際溝通概述 ···························································································002
第二節(jié) 人際溝通與人際關(guān)系 ···············································································007
第三節(jié) 社交禮儀與人際關(guān)系的構(gòu)建 ···································································014
第二章 語(yǔ)言溝通的社交禮儀 ······································································021
**節(jié) 語(yǔ)言溝通的形式 ·······················································································022
第二節(jié) 語(yǔ)言溝通的稱呼 ·······················································································025
第三節(jié) 語(yǔ)言溝通的規(guī)范 ·······················································································031
第四節(jié) 語(yǔ)言溝通的表達(dá)原則與技巧 ···································································032
第三章 非語(yǔ)言溝通的社交禮儀 ··································································040
**節(jié) 非語(yǔ)言溝通的特點(diǎn)與類型 ·······································································041
第二節(jié) 正確解讀非語(yǔ)言溝通 ···············································································049
第三節(jié) 改善肢體語(yǔ)言的技巧 ···············································································056
第四章 人際溝通與管理 ·············································································062
**節(jié) 管理溝通的含義及作用 ···········································································063
第二節(jié) 管理溝通的內(nèi)容及常用方法 ···································································066
第三節(jié) 管理溝通的策略 ·······················································································071
第四節(jié) 突發(fā)事件管理與溝通 ···············································································074
第五章 人際溝通中的餐飲禮儀 ··································································084
**節(jié) 餐飲形式與宴請(qǐng)組織 ···············································································085
第二節(jié) 中餐禮儀 ···································································································090
第三節(jié) 西餐禮儀 ···································································································096
第四節(jié) 飲茶禮儀 ···································································································100
VIII
第六章 人際溝通中的著裝禮儀··································································107
**節(jié)服裝的功能與著裝原則 ···········································································108
第二節(jié)女士職業(yè)套裝禮儀與著裝技巧 ·······························································110
第三節(jié)男士西裝禮儀與著裝技巧 ·······································································120
第七章 人際溝通中的聚會(huì)禮儀··································································127
**節(jié)拜訪禮儀 ···································································································128
第二節(jié)待客禮儀 ···································································································131
第三節(jié)舞會(huì)禮儀 ···································································································136
第八章 人際溝通中的公共禮儀··································································143
**節(jié)行路禮儀 ···································································································144
第二節(jié)乘車禮儀 ···································································································148
第三節(jié)集會(huì)及賽事禮儀 ·······················································································155
第九章 人際溝通中的通聯(lián)禮儀··································································162
**節(jié)電話禮儀 ···································································································163
第二節(jié)網(wǎng)絡(luò)禮儀 ···································································································169
第三節(jié)饋贈(zèng)禮儀 ···································································································175
第十章 跨文化溝通與涉外禮儀··································································182
**節(jié)文化差異對(duì)跨文化溝通的影響 ·······························································183
第二節(jié)涉外禮儀的基本原則 ···············································································188
第三節(jié)跨文化溝通的策略與能力培養(yǎng) ·······························································191
附錄1 首都市民文明公約 ··········································································205
附錄2 溝通電話禮儀常用英語(yǔ)···································································206
附錄3 常見(jiàn)英語(yǔ)餐飲禮貌提示用語(yǔ) ····························································209
參考文獻(xiàn)······································································································210
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普通高等院校(本科)“素質(zhì)教育”系列教材 “國(guó)民素質(zhì)教育”培訓(xùn)系列教材人際溝通與社交禮儀(第2版) 作者簡(jiǎn)介
羅元浩：北京東城職工大學(xué)講師，長(zhǎng)期教授：大學(xué)生就業(yè)與創(chuàng)業(yè)、公共關(guān)系學(xué)、社交禮儀、人際溝通、人際溝通與社交禮儀等課程，出版：《大學(xué)生就業(yè)指導(dǎo)》《大學(xué)生創(chuàng)新創(chuàng)業(yè)》《公關(guān)禮儀》等教材6部，擔(dān)任主編與副主編，發(fā)表過(guò)多篇研究論文，參與了北京市和東城區(qū)相關(guān)課題的研究工作。
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