Part �� Business Correspondence
Chapter 1 Layout of Business Letters
1.Introduction
2.The Ways of Writing Business Letters
3.The Format of Business Letters
Chapter 2 Establishment of Business Relations
1.Introduction
2.Samples
3.Writing Techniques
4.Supplement
Practice
Chapter 3 Enquiry�� Offer and Counter-offer
1.Introduction
2.Samples
3.Writing Techniques
4.Supplement
Practice
Chapter 4 Conclusion of Business
1.Introduction
2.Samples
3.Writing Techniques
4.Supplement
Practice
Chapter 5 Terms of Payment
1.Introduction
2.Samples
3.Writing Techniques
4.Supplement
Practice
Chapter 6 Shipment
1.Introduction
2.Samples
3.Writing Techniques
4.Supplement
Practice
Chapter 7 Insurance
1.Introduction
2.Samples
3.Writing Techniques
4.Supplement
Practice
Chapter 8 Complaints and Claims
1.Introduction
2.Samples
3.Writing Techniques
4.Supplement
Practice

Part �� Business Documents
Chapter 9 Commercial Invoice
1.Introduction
2.Samples
3.Composing Details
4.Supplement
Practice
Chapter 10 Bill of Exchange
1.Introduction
2.Samples
3.Composing Details
Practice
Chapter 11 Letter of Credit
1.Introduction
2.Samples
3.Composing Details
4.Supplement
Practice
Chapter 12 Bill of Lading
1.Introduction
2.Samples
3.Composing Details
Practice
Chapter 13 Insurance Policy
1.Introduction
2.Samples
3.Composing Details
Practice
Chapter 14 Packing List
1.Introduction
2.Samples
3.Composing Details
Practice
Chapter 15 Certificate of Origin
1.Introduction
2.Samples
3.Composing Details
Practice
Chapter 16 Other Bills and Documents
1.Inspection Certificate
2.Export License
3.Customs Declaration
Practice

Part �� Simulative Training
Chapter 17 Business Negotiation with Your Partner by E-mail
Chapter 18 Business Negotiation with the Real Exporter
Appendixes
Appendix ��
Appendix ��
Appendix ��
Appendix ��
Key to Practice
Bibliography