Chapter 1 General Principles of Business Letter Writing商務信函寫作的基本原則1 Completeness 完整性1.1 Provide All Necessary Information 提供所有必須的信息1.2 Answer All Questions Asked 回答所有問及的問題1.3 Give Something Extra When Desirable 提供必要的額外信息2 Conciseness 簡明性2.1 Eliminate Wordy Expressions避免冗余的詞句2.2 Include Only Relevant Material只使用相關的信息2.3 Avoid Unnecessary Repetition 避免不必要的重復3 Consideration 體諒性3.1 Focus on "You" in Positive Situations正面情形多使用"您"3.2 Depersonalize in Sensitive Situations敏感情形避用人稱3.3 Show Reader Benefit展現讀者的利益3.4 Emphasize Positive Facts 強調積極的信息4 Concreteness 具體性4.1 Use Specific Facts and Figures使用具體的信息和數據4.2 Put Action in Your Verbs盡量使用動詞4.3 Choose Vivid, Image-Building Words使用生動形象的用語5 Clarity 清楚性5.1 Choose Precise, Concrete and Familiar Words選擇準確、具體和常用的詞語5.2 Construct Effective Sentences and Paragraphs有效地組織句子和段落6 Courtesy 禮貌性6.1 Be Sincerely Tactful and Appreciative 使用得體誠懇的詞句6.2 Use Expressions that Show Respect 使用表示尊敬的詞句6.3 Choose Non-Discriminatory Expressions使用非歧視性的詞句7 Correctness 正確性7.1 Use the Right Level of Language使用合適的語言7.2 Use Right Figures, Facts and Words使用準確的數據、事實和詞句7.3 Maintain Acceptable Writing Mechanics使用恰當的寫作技巧Exercises習題Chapter 2 The Layout Format of the Business Letter商務信函格式1 Full Block Style 完全齊頭式2 Modified Block Style段落齊頭式3 Indented Style 段落首行縮進式4 General Points about Business Letter Layout 商務信函格式要點5 The Layout Style of Fax 傳真的格式6 The Layout Style of Business Email 電子郵件的格式Exercises 習題Chapter 3 The Components of a Business Letter商務信函結構1 The Letterhead信頭2 Date Line 日期3 The Inside Address封內地址4 The Salutation 稱呼5 The Body 正文6 The Complimentary Close 結尾敬語7 The Signature 簽名8 The Attention Line 主辦人或經辦人9 Subject Line 事由10 Enclosure Notation 附件11 Copy Notation抄送12 The Reference Initials 備忘署名13 Mailing and Classification Notations 郵遞分級標示14 Postscript ("P.S." "PS" ) 附言15 The Next Page Notation 續頁標識16 Envelopes 信封17 Interoffice Memoranda 備忘錄Exercises 習題Chapter 4 The Practical Approach of Business Document Writing商務文書寫作的實用步驟1 Five Planning Steps 商務文書寫作計劃五步曲1.1 Identify Your Purpose明確問題1.2 Analyze Your Audience分析讀者1.3 Choose Your Ideas選擇內容1.4 Collect Your Data搜集數據1.5 Organize Your Message 組織信息2 Direct and Indirect Writing Approaches 直接與間接寫作方法2.1 The Direct Approach 直接法2.2 The Indirect Approach 間接法3 Business Writing Pyramid 商務寫作"金字塔"Exercises 習題Chapter 5 Writing Informative Business Messages告知性商務文書寫作1 Writing Positive and Neutral Messages 正面和中性消息的寫作1.1 Formal Invitation Letters 請柬1.2 Announcement Letters 通知信函1.3 Transmittal Letters封面信函2 Writing Negative Messages 負面信息的寫作2.1 Refusing Credit 拒絕提供商業信用2.2 Declining Invitations and Requests for Favors拒絕邀請和請求2.3 Negative Reply to an Invitation 回拒邀請2.4 Unfavorable Unsolicited Messages主動發出的消極信息Exercises 習題Chapter 6 Writing Persuasive Business Messages說服性商務文書寫作1 Requests for Products or Services求購產品和服務2 Complaints 申訴3 Requests for Settlement of Payment付款請求4 Solicited Sales Letters 回應式推銷信5 Unsolicited Sales Letters自發式推銷信Exercises 習題Chapter 7 Enquiries and Offers詢盤和發盤1 Enquiries 詢盤2 Unsolicited Offers 主動發盤3 Solicited Offers 回應式發盤4 Counter Offers 還盤Useful Sentences 常用詞句Exercises 習題Chapter 8 Orders and Acknowledgements訂單和確認1 Orders 訂單2 Acceptance of Orders 接受訂單3 Acceptance of Orders with Changes接受訂單但有改動4 Suggesting Order Substitutes建議訂購替代商品5 Rejection of Orders 拒絕訂單Useful Sentences 常用詞句Exercises 習題Chapter 9 Transport運輸1 Enquiry to Charter a Ship租船請求2 Reply 租船答復3 Shipping Instructions 裝運指示4 Shipping Advice 裝運通知5 Urging Immediate Shipment 敦促立即裝運Useful Sentences 常用詞句Exercises 習題Chapter 10 Insurance保險1 Urging to Insure敦促投保2 Enquiry for Insurance投保詢盤3 Reply to Enquiry詢盤答復4 Confirmation 確認Useful Sentences 常用詞句Exercises 習題Chapter 11 Payment支付1 A Request for Payment by L/C要求用信用證付款2 A Request for Opening L/C申請開立信用證3 The Bank Agreement to Open L/C銀行同意開立信用證4 A Notice to the Seller 通知賣方5 A Request for Amending L/C 請求修改信用證6 Presentation of Documents by the Seller 賣方提示付款7 A Refusal by the Bank 銀行拒付8 A Request for Payment by the Seller 賣方請求銀行付款9 A Request for Payment by the Bank 銀行要求買方付款Useful Sentences 常用詞句Exercises 習題Chapter 12 Claims and Adjustments索賠和理賠1 A Claim about Short Weight 短量索賠2 Reply to Claim 索賠的答復3 A Claim about Quality 質量問題申訴4 A Rejection of Claim 拒絕索賠的答復Useful Sentences 常用詞句Exercises 習題Chapter 13 Tenders招投標1 An Invitation for Tender招標邀請2 Letter of the Bid (Bid Form) 投標函3 Power of Attorney 授權書4 Bank's Reference Letter 銀行資信證明函5 Reference Letter from the Bidder's Clients 投標人用戶推薦函6 Qualification Statement of the Bidder 投標人資質聲明函7 Bid Bond 投標保證金8 Performance Bond 履約保函9 Bid Clarification Letter 投標文件澄清函10 Writing an RFP RFP寫作11 Writing a professional RFP專業RFP寫作12 Common Elements of an RFP RFP的主要內容13 The RFP Cover Letter RFP封面函14 The RFP Letter of Intent 針對RFP的意向書15 The No-Bid Letter 不參加投標函16 The Contract Award Letter 中標通知書17 The RFP Disqualification Letter 不符合RFP要求的告知函18 The RFP Rejection Letter 未中標告知函Useful Sentences常用詞句Exercises 習題Chapter 14 Agency代理1 Agency or Dealership Requests 代理或經銷的請求2 An Acceptance of Application 接受申請3 A Rejection of Application 拒絕申請Useful Sentences 常用詞句Exercises 習題Reading Materials: Distributorship Agreement 經銷協議Chapter 15 Consignment and Exhibition Sales寄售和展賣1 A Request for Goods on Consignment 建議寄售商品2 An Acceptance 接受建議3 A Request for Goods on Exhibition Sales 建議展賣商品4 Acceptance of Proposal接受建議Useful Sentences 常用詞句Exercises 習題Chapter 16 Barter Compensation and Processing Trade易貨補償和加工貿易1 A Proposal for Barter Trade 提議易貨貿易2 A Reply to the Proposal 對提議的回復3 A Proposal for Compensation Trade提議補償貿易4 A Reply to Compensation Trade 對補償貿易的回復5 A Proposal for Processing Trade加工貿易建議書6 A Reply to Processing Trade Proposal對加工貿易建議的回復Useful Sentences 常用詞句Exercises 習題Chapter 17 Setting up Sino-Foreign Joint Venture創辦中外合資企業1 Letter of Intent for a Joint Venture合資企業意向書2 About Investment Environment關于投資環境3 Registration of a Joint Venture注冊合資企業4 Application Letter for Registration of a Joint Venture 注冊合資企業的申請Useful Sentences 常用詞句Exercises 習題Chapter 18 Other Business Documents其他商務文書1 Confirming the Verbal Agreement確認口頭達成的協議2 Apology Letter 道歉信3 Meeting Appointment Letter預約會見4 Congratulations 祝賀信5 Invitation 邀請信6 Notice 通知7 Promotional Letter促銷信函8 Thanks Letter感謝信函9 Welcome Letter 歡迎信函10 Resume and Its Cover Letter簡歷與附信11 Recommendation Letter推薦信12 To Whom It May Concern Letter給相關負責人的信Useful Sentences常用詞句Exercises習題附錄一 習題參考答案附錄二 英漢對照國際商務常用縮寫附錄三 英漢對照國際商務常用詞匯附錄四 各種貨幣名稱及標準縮寫符號附錄五 英國與美國在貿易領域常用字拼寫差異對照表主要參考文獻