Chapter 1 Business Letter Writing
��. Essentials of Business Letter Writing
��. Layout of a Business Letter
��. Miscellaneous Matters
��. Envelope Addressing
��. Format of Letters
Exercises
Chapter 2 Enquiries and Replies
��. Introduction
��. Specimen Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 3 Status Inquiry
��. Introduction
��. Specimen Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 4 Sales Promotion
��. Introduction
��. Sample Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 5 Offers and Counter -offers
��. Introduction
��. Sample Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 6 Orders
��. Introduction
��. Sample Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 7 Terms of Payment
��. Introduction
��. Sample Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 8 Packing
��. Introduction
��.Specimen Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 9 Shipment
��. Introduction
��. Specimen Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 10 Insurance
��. Introduction
��. Specimen Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 11 Claims
��. Introduction
��. Specimen Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 12 Agencies
��. Introduction
��. Specimen Letters
��. Terms and Expressions
��. Useful Sentences
Exercises
Chapter 13 Business Contract Writing
��. Basic Concept of Contract
��. Categories of Business Contract
��. The Structure of Business Contract
��. Features of Business Contract
��. Sample
Exercises
Appendix �� Solutions
Appendix �� Vocabulary
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