Part �� Outpatients Study
List of Abbreviations
Chapter 1 Introduction
1��1 Background
1��2 Research gaps
1��3 Research questions and hypotheses
1��4 Potential contribution
1��5 Research approach and organization
Chapter 2 Literature review
2��1 Health care system in China
2��2 Patient perception of health care service
2��3 Consumer decision process theory
2��4 Patient choice of care provider
2��5 Patient satisfaction
Chapter 3 Methodology
3��1 Research objectives
3��2 Research design
3��3 Data source
3��4 Data collection and sampling
3��5 Data process and statistical analysis
Chapter 4 Result �� ��Outpatients' choices of care providers in rural
western China
4��1 Descriptive findings
4��2 Internal factors associated with outpatients' choices
4��3 External factors associated with outpatients' choices
4��4 Discussion
Chapter 5 Result ��Outpatients' satisfaction in rural western China
5��1 Descriptive findings
5��2 Outpatients' satisfaction item scores
5�� 3 Factor analysis
5��4 Determinants of outpatients' satisfaction
5��5 Discussion
Chapter 6 Conclusion
6��1 Policy recommendations
6��2 Limitations
6��3 Perspectives for future work
References
Appendices

Part �� Inpatients Study
List of Abbreviations
Chapter 1 Introduction
1��1 Background
1��2 Research objectives
1��3 Research methodology and design
1��4 Potential contributions
1��5 Organization of this part
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