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民航客艙服務英語(21世紀高職高專規劃教材·空中乘務系列) 版權信息
- ISBN：9787300293660
- 條形碼：9787300293660 ; 978-7-300-29366-0
- 裝幀：一般膠版紙
- 冊數：暫無
- 重量：暫無
- 所屬分類：>
民航客艙服務英語(21世紀高職高專規劃教材·空中乘務系列) 內容簡介
《民航客艙服務英語》由16個單元組成，按照乘務人員的工作流程編寫，主要涉及的工作環節包括：登機旅客導引、登機行李安放、起飛前安全檢查、航班延誤與取消、餐飲服務、機上娛樂服務、免稅品銷售、顛簸應對、醫療救助與急救、轉航和緊急降落、與乘客溝通、中轉服務、著陸前服務、著陸后服務，同時，為了滿足在校航服專業學生的應試需求，在Unit 16增加了“英語面試技巧及常問問題”。每單元包含的主要模塊為：熱身問題、客艙廣播詞、客艙服務英語、實用句型、補充閱讀。這些模塊取材于各航空公司客艙崗位英語，針對性強，同時通過對模塊配備語音模擬朗讀，便于學生的跟讀學習以及課堂教學的聽說訓練練習。
民航客艙服務英語(21世紀高職高專規劃教材·空中乘務系列) 目錄
Unit 1 Boarding and Reception（I） Passenger Arrangement 登記與接待（I）乘客安排
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 2 Boarding and Reception（II ）Baggage Arrangement 登記與接待（II）行李安排
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 3 Safety Check 安全檢查
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 4 Flight Delayed and Cancelled 航班延誤與取消
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 5 Drink and Meal Service （I） 餐飲服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 6 Drink and Meal Service （II） 餐飲服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 7 In-Flight Entertainment Service 機上娛樂服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 8 Duty-Free Sales 免稅品銷售
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 9 Turbulence 顛簸
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 10 Medical Assistance and First Aid 醫療救助與急救
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 11 Diversion And Emergency Landing 轉航和緊急降落
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 12 Communication with passengers 與乘客溝通
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 13 Transfer Service 中轉服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 14 Before Landing 著陸前
I． Warm-up Questions：
II． Cabin Announcements
III． Cabin service English
IV． Sentence patterns：
V． Supplementary Reading
Unit 15 After Landing 著陸后
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 16 English Interview Skills and Frequently Asked Questions英語面試技巧及常問問題
I． Warm-up Questions
II． Reading Comprehension
III． Frequently Asked questions and Suggested Answer
Appendix Key to the Listening Exercises
Reference
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 2 Boarding and Reception（II ）Baggage Arrangement 登記與接待（II）行李安排
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 3 Safety Check 安全檢查
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 4 Flight Delayed and Cancelled 航班延誤與取消
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 5 Drink and Meal Service （I） 餐飲服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 6 Drink and Meal Service （II） 餐飲服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 7 In-Flight Entertainment Service 機上娛樂服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 8 Duty-Free Sales 免稅品銷售
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 9 Turbulence 顛簸
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 10 Medical Assistance and First Aid 醫療救助與急救
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 11 Diversion And Emergency Landing 轉航和緊急降落
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 12 Communication with passengers 與乘客溝通
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 13 Transfer Service 中轉服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 14 Before Landing 著陸前
I． Warm-up Questions：
II． Cabin Announcements
III． Cabin service English
IV． Sentence patterns：
V． Supplementary Reading
Unit 15 After Landing 著陸后
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 16 English Interview Skills and Frequently Asked Questions英語面試技巧及常問問題
I． Warm-up Questions
II． Reading Comprehension
III． Frequently Asked questions and Suggested Answer
Appendix Key to the Listening Exercises
Reference
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民航客艙服務英語(21世紀高職高專規劃教材·空中乘務系列) 節選
Flight attendants or cabin crew (also known as stewards / stewardesses, air hosts / hostesses, cabin attendants) are members of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights. The job of a flight attendant revolves around safety to a much greater extent than those of similar staff on other forms of transportation, such as ships or trains. Flight attendant on board a flight collectively form a cabin crew, as distinguished from pilots and engineers in the cockpit. Prior to each flight, flight attendants attend a safety briefing with the Pilots & Purser. During this briefing they go over safety and emergency checklists, the locations and amounts of emergency equipment and other features specific to that aircraft type. Boarding particulars are verified, such as special needs passengers, small children travelling as Unaccompanied Minors or VIPs. Weather conditions are discussed including anticipated turbulence. Prior to each flight a safety check is conducted to ensure all equipment such as life vests, flashlights and firefighting equipment are on board, in the right quantity, and in proper condition. Any unserviceable or missing items must be reported and rectified prior to takeoff. They must monitor the cabin for any unusual smells or situations and maintain certain precautions such as keeping doors disarmed or open during fueling on the ground. They assist with loading of the carry-on baggage, checking for weight, size and dangerous goods. They then must do a safety demonstration or monitor passengers as they watch a safety video demonstrating the safety features of the aircraft. They then must do a “Crosscheck”ensuring tray tables are stowed, seats are in their upright positions, armrests down and seatbelts fastened prior to takeoff.
民航客艙服務英語(21世紀高職高專規劃教材·空中乘務系列) 作者簡介
李勇 副教授，中國民航管理干部學院外語系教師，主要從事民航專業英語的培訓和民航在職人員的英語水平考試。主講的專業英語課程包括：民航客艙服務英語、民航運輸英語、民航安檢英語、民航飛行英語、民航機務英語。接受中國國際航空公司的委托，主導并建立了《民航乘務英語等級考試》《民航空保英語等級考試》考試系統、題庫及大綱。開發并主編了“深航乘務英語在線培訓課程”。
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