Section 1 Front Office Departmentǰ�d��
Unit 1 Room Reservation�ͷ��Aӆ
Lesson 1 An FIT Reservationɢ���Aӆ
Lesson 2 Sorry�� We are FuUy Booked��Ǹ���҂��Aӆ�ѝM
Unit 2 Check-in Service��ס��ӛ����
Lesson 1 Registering a Guest with a Reservation��ӛ���Aӆ�Ŀ���
Lesson 2 Registering a Tour Croup�F꠵�ӛ
Unit 3 Concierge Service�Y�e����
Lesson 1 Doorman Service�Tͯ����
Lesson 2 Bellman Service����T����
Unit 4 Switchboard Service���C����
Lesson 1 Monung Call���ѷ���
Lesson 2 An Overseas Call�����Ԓ
Unit 5 Information Desk��ԃ̎
Lesson 1 Giving Information�ṩ��Ϣ
Lesson 2 Receiving a Visitor�Ӵ��L��
Unit 6 Foreign Exchange ����Q
Lesson 1 Normal Transaction��������
Lesson 2 Changing Traveler's Checks���Q����֧Ʊ
Unit 7 Handling Complaints̎��Ͷ�V
Lesson 1 Misunderstanding in Front Deskǰ�_�`��
Lesson 2 A Guest Complains to the Manager��������Ͷ�V
Unit 8 Checking Out�Y�~�x��
Lesson 1 Paying in Cash�F��֧��
Lesson 2 Paying by Credit Card���ÿ�֧��
Lesson 3 Paying by Traveler's Checks����֧Ʊ֧��

Section 2 Housekeeping Department�ͷ���
Unit 9 Room Cleaning�ͷ����
Lesson 1 Asking to Clean the RoomՈ����߿ͷ�
Lesson 2 Helping Guests with Special Requests����������Ҫ��Ŀ���
Unit 10 Laundry Service ϴ�·���
Lesson 1 Taking Laundryȡ��
Lesson 2 Delivering Laundry by Mistake���e����
Unit 11 Guests' Requests���˵�Ո��
Lesson 1��A Cuest Wants a Car������Ҫ��܇
Lesson 2 Buying Something for Guests�Ϳ����I�|��
Unit 12 Maintenance Service�S�޷���
Lesson 1 A Problem with the Air Conditioner���{����
Lesson 2 A Problem with the Remote Control�b�������}
Unit 13 Dealing with Complaints̎��Ͷ�V
Lesson 1 Complaints about Noise��•Ͷ�V
Lesson 2 Complaints about Service����Ͷ�V

Section 3 Food and Beverage Department���
Unit 14 Restaurant Reservation�ò��Aӆ
Lesson 1 Accepting a Reservation�����Aӆ
Lesson 2 Refusing a Reservation�ܽ^�Aӆ
Unit 15 Receiving Guests�Ӵ�����
Lesson 1 Seating Guests���I����
Lesson 2 Receiving Walk-in Guests�Ӵ��o�Aӆ����
Unit 16 Taking Orders�c��
Lesson 1 In a Chinese Restaurant���в͏d
Lesson 2 In a Westem Restaurant�����͏d
Unit 17 Room Service�ͷ��Ͳͷ���
Lesson 1 The Procedure of Room Service�ͷ��Ͳͷ��ճ���
Lesson 2 0rdering Breakfastӆ���
Unit 18 Handling Complaints̎��Ͷ�V
Lesson 1 Complaints about Foodʳ��Ͷ�V
Lesson 2 Complaints about Service����Ͷ�V
Unit 19 Paying Bills�Y�~
Lesson 1 Signing the Bill����
Lesson 2 Paying by Credit Card���ÿ�֧��
Unit 20 Bar Service�ưɷ���
Lesson 1 Serving Drinks�ṩ��ˮ
Lesson 2 At the Bar�ڰ��_

Section 4 Business and Recreation Department�̄ռ�������
Unit 21 At the Fitness Center�ڽ�����
Unit 22 At the Beauty Parlor������Ժ
Unit 23 At the Hotel Shop���̵�
Unit 24 At the Business Center���̄�����
Unit 25 Convention Service���h����