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飯店服務(wù)英語(yǔ)口語(yǔ)訓(xùn)練 版權(quán)信息
- ISBN：9787030418722
- 條形碼：9787030418722 ; 978-7-03-041872-2
- 裝幀：一般純質(zhì)紙
- 冊(cè)數(shù)：暫無(wú)
- 重量：暫無(wú)
- 所屬分類(lèi)：>>
飯店服務(wù)英語(yǔ)口語(yǔ)訓(xùn)練 內(nèi)容簡(jiǎn)介
本書(shū)以飯店對(duì)客服務(wù)的全過(guò)程為主線(xiàn), 通過(guò)創(chuàng)設(shè)飯店各崗位服務(wù)情境, 將飯店服務(wù)英語(yǔ)按照工作流程的順序編寫(xiě)成英語(yǔ)情境會(huì)話(huà), 輔以填空、角色扮演等形式的練習(xí), 從而增強(qiáng)學(xué)生使用服務(wù)英語(yǔ)的能力。
飯店服務(wù)英語(yǔ)口語(yǔ)訓(xùn)練 目錄
Section 1 Front Office Department前廳部
Unit 1 Room Reservation客房預(yù)訂
Lesson 1 An FIT Reservation散客預(yù)訂
Lesson 2 Sorry， We are FuUy Booked抱歉，我們預(yù)訂已滿(mǎn)
Unit 2 Check-in Service人住登記服務(wù)
Lesson 1 Registering a Guest with a Reservation登記有預(yù)訂的客人
Lesson 2 Registering a Tour Croup團(tuán)隊(duì)登記
Unit 3 Concierge Service禮賓服務(wù)
Lesson 1 Doorman Service門(mén)童服務(wù)
Lesson 2 Bellman Service行李員服務(wù)
Unit 4 Switchboard Service總機(jī)服務(wù)
Lesson 1 Monung Call叫醒服務(wù)
Lesson 2 An Overseas Call海外電話(huà)
Unit 5 Information Desk問(wèn)詢(xún)處
Lesson 1 Giving Information提供信息
Lesson 2 Receiving a Visitor接待訪(fǎng)客
Unit 6 Foreign Exchange 外幣兌換
Lesson 1 Normal Transaction正常程序
Lesson 2 Changing Traveler's Checks兌換旅行支票
Unit 7 Handling Complaints處理投訴
Lesson 1 Misunderstanding in Front Desk前臺(tái)誤會(huì)
Lesson 2 A Guest Complains to the Manager客人向經(jīng)理投訴
Unit 8 Checking Out結(jié)賬離店
Lesson 1 Paying in Cash現(xiàn)金支付
Lesson 2 Paying by Credit Card信用卡支付
Lesson 3 Paying by Traveler's Checks旅行支票支付
Section 2 Housekeeping Department客房部
Unit 9 Room Cleaning客房清掃
Lesson 1 Asking to Clean the Room請(qǐng)求清掃客房
Lesson 2 Helping Guests with Special Requests幫助有特殊要求的客人
Unit 10 Laundry Service 洗衣服務(wù)
Lesson 1 Taking Laundry取衣
Lesson 2 Delivering Laundry by Mistake送錯(cuò)衣物
Unit 11 Guests' Requests客人的請(qǐng)求
Lesson 1．A Cuest Wants a Car客人需要用車(chē)
Lesson 2 Buying Something for Guests幫客人買(mǎi)東西
Unit 12 Maintenance Service維修服務(wù)
Lesson 1 A Problem with the Air Conditioner空調(diào)故障
Lesson 2 A Problem with the Remote Control遙控器問(wèn)題
Unit 13 Dealing with Complaints處理投訴
Lesson 1 Complaints about Noise噪聲投訴
Lesson 2 Complaints about Service服務(wù)投訴
Section 3 Food and Beverage Department餐飲部
Unit 14 Restaurant Reservation用餐預(yù)訂
Lesson 1 Accepting a Reservation接受預(yù)訂
Lesson 2 Refusing a Reservation拒絕預(yù)訂
Unit 15 Receiving Guests接待客人
Lesson 1 Seating Guests引領(lǐng)客人
Lesson 2 Receiving Walk-in Guests接待無(wú)預(yù)訂客人
Unit 16 Taking Orders點(diǎn)餐
Lesson 1 In a Chinese Restaurant在中餐廳
Lesson 2 In a Westem Restaurant在西餐廳
Unit 17 Room Service客房送餐服務(wù)
Lesson 1 The Procedure of Room Service客房送餐服務(wù)程序
Lesson 2 0rdering Breakfast訂早餐
Unit 18 Handling Complaints處理投訴
Lesson 1 Complaints about Food食物投訴
Lesson 2 Complaints about Service服務(wù)投訴
Unit 19 Paying Bills結(jié)賬
Lesson 1 Signing the Bill簽單
Lesson 2 Paying by Credit Card信用卡支付
Unit 20 Bar Service酒吧服務(wù)
Lesson 1 Serving Drinks提供酒水
Lesson 2 At the Bar在吧臺(tái)
Section 4 Business and Recreation Department商務(wù)及康樂(lè)部
Unit 21 At the Fitness Center在健身房
Unit 22 At the Beauty Parlor在美容院
Unit 23 At the Hotel Shop在商店
Unit 24 At the Business Center在商務(wù)中心
Unit 25 Convention Service會(huì)議服務(wù)
Unit 1 Room Reservation客房預(yù)訂
Lesson 1 An FIT Reservation散客預(yù)訂
Lesson 2 Sorry， We are FuUy Booked抱歉，我們預(yù)訂已滿(mǎn)
Unit 2 Check-in Service人住登記服務(wù)
Lesson 1 Registering a Guest with a Reservation登記有預(yù)訂的客人
Lesson 2 Registering a Tour Croup團(tuán)隊(duì)登記
Unit 3 Concierge Service禮賓服務(wù)
Lesson 1 Doorman Service門(mén)童服務(wù)
Lesson 2 Bellman Service行李員服務(wù)
Unit 4 Switchboard Service總機(jī)服務(wù)
Lesson 1 Monung Call叫醒服務(wù)
Lesson 2 An Overseas Call海外電話(huà)
Unit 5 Information Desk問(wèn)詢(xún)處
Lesson 1 Giving Information提供信息
Lesson 2 Receiving a Visitor接待訪(fǎng)客
Unit 6 Foreign Exchange 外幣兌換
Lesson 1 Normal Transaction正常程序
Lesson 2 Changing Traveler's Checks兌換旅行支票
Unit 7 Handling Complaints處理投訴
Lesson 1 Misunderstanding in Front Desk前臺(tái)誤會(huì)
Lesson 2 A Guest Complains to the Manager客人向經(jīng)理投訴
Unit 8 Checking Out結(jié)賬離店
Lesson 1 Paying in Cash現(xiàn)金支付
Lesson 2 Paying by Credit Card信用卡支付
Lesson 3 Paying by Traveler's Checks旅行支票支付
Section 2 Housekeeping Department客房部
Unit 9 Room Cleaning客房清掃
Lesson 1 Asking to Clean the Room請(qǐng)求清掃客房
Lesson 2 Helping Guests with Special Requests幫助有特殊要求的客人
Unit 10 Laundry Service 洗衣服務(wù)
Lesson 1 Taking Laundry取衣
Lesson 2 Delivering Laundry by Mistake送錯(cuò)衣物
Unit 11 Guests' Requests客人的請(qǐng)求
Lesson 1．A Cuest Wants a Car客人需要用車(chē)
Lesson 2 Buying Something for Guests幫客人買(mǎi)東西
Unit 12 Maintenance Service維修服務(wù)
Lesson 1 A Problem with the Air Conditioner空調(diào)故障
Lesson 2 A Problem with the Remote Control遙控器問(wèn)題
Unit 13 Dealing with Complaints處理投訴
Lesson 1 Complaints about Noise噪聲投訴
Lesson 2 Complaints about Service服務(wù)投訴
Section 3 Food and Beverage Department餐飲部
Unit 14 Restaurant Reservation用餐預(yù)訂
Lesson 1 Accepting a Reservation接受預(yù)訂
Lesson 2 Refusing a Reservation拒絕預(yù)訂
Unit 15 Receiving Guests接待客人
Lesson 1 Seating Guests引領(lǐng)客人
Lesson 2 Receiving Walk-in Guests接待無(wú)預(yù)訂客人
Unit 16 Taking Orders點(diǎn)餐
Lesson 1 In a Chinese Restaurant在中餐廳
Lesson 2 In a Westem Restaurant在西餐廳
Unit 17 Room Service客房送餐服務(wù)
Lesson 1 The Procedure of Room Service客房送餐服務(wù)程序
Lesson 2 0rdering Breakfast訂早餐
Unit 18 Handling Complaints處理投訴
Lesson 1 Complaints about Food食物投訴
Lesson 2 Complaints about Service服務(wù)投訴
Unit 19 Paying Bills結(jié)賬
Lesson 1 Signing the Bill簽單
Lesson 2 Paying by Credit Card信用卡支付
Unit 20 Bar Service酒吧服務(wù)
Lesson 1 Serving Drinks提供酒水
Lesson 2 At the Bar在吧臺(tái)
Section 4 Business and Recreation Department商務(wù)及康樂(lè)部
Unit 21 At the Fitness Center在健身房
Unit 22 At the Beauty Parlor在美容院
Unit 23 At the Hotel Shop在商店
Unit 24 At the Business Center在商務(wù)中心
Unit 25 Convention Service會(huì)議服務(wù)
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