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飯店服務英語口語訓練 版權信息
- ISBN:9787030418722
- 條形碼:9787030418722 ; 978-7-03-041872-2
- 裝幀:一般純質紙
- 冊數:暫無
- 重量:暫無
- 所屬分類:>>
飯店服務英語口語訓練 內容簡介
本書以飯店對客服務的全過程為主線, 通過創設飯店各崗位服務情境, 將飯店服務英語按照工作流程的順序編寫成英語情境會話, 輔以填空、角色扮演等形式的練習, 從而增強學生使用服務英語的能力。
飯店服務英語口語訓練 目錄
Section 1 Front Office Department前廳部
Unit 1 Room Reservation客房預訂
Lesson 1 An FIT Reservation散客預訂
Lesson 2 Sorry, We are FuUy Booked抱歉,我們預訂已滿
Unit 2 Check-in Service人住登記服務
Lesson 1 Registering a Guest with a Reservation登記有預訂的客人
Lesson 2 Registering a Tour Croup團隊登記
Unit 3 Concierge Service禮賓服務
Lesson 1 Doorman Service門童服務
Lesson 2 Bellman Service行李員服務
Unit 4 Switchboard Service總機服務
Lesson 1 Monung Call叫醒服務
Lesson 2 An Overseas Call海外電話
Unit 5 Information Desk問詢處
Lesson 1 Giving Information提供信息
Lesson 2 Receiving a Visitor接待訪客
Unit 6 Foreign Exchange 外幣兌換
Lesson 1 Normal Transaction正常程序
Lesson 2 Changing Traveler's Checks兌換旅行支票
Unit 7 Handling Complaints處理投訴
Lesson 1 Misunderstanding in Front Desk前臺誤會
Lesson 2 A Guest Complains to the Manager客人向經理投訴
Unit 8 Checking Out結賬離店
Lesson 1 Paying in Cash現金支付
Lesson 2 Paying by Credit Card信用卡支付
Lesson 3 Paying by Traveler's Checks旅行支票支付
Section 2 Housekeeping Department客房部
Unit 9 Room Cleaning客房清掃
Lesson 1 Asking to Clean the Room請求清掃客房
Lesson 2 Helping Guests with Special Requests幫助有特殊要求的客人
Unit 10 Laundry Service 洗衣服務
Lesson 1 Taking Laundry取衣
Lesson 2 Delivering Laundry by Mistake送錯衣物
Unit 11 Guests' Requests客人的請求
Lesson 1.A Cuest Wants a Car客人需要用車
Lesson 2 Buying Something for Guests幫客人買東西
Unit 12 Maintenance Service維修服務
Lesson 1 A Problem with the Air Conditioner空調故障
Lesson 2 A Problem with the Remote Control遙控器問題
Unit 13 Dealing with Complaints處理投訴
Lesson 1 Complaints about Noise噪聲投訴
Lesson 2 Complaints about Service服務投訴
Section 3 Food and Beverage Department餐飲部
Unit 14 Restaurant Reservation用餐預訂
Lesson 1 Accepting a Reservation接受預訂
Lesson 2 Refusing a Reservation拒絕預訂
Unit 15 Receiving Guests接待客人
Lesson 1 Seating Guests引領客人
Lesson 2 Receiving Walk-in Guests接待無預訂客人
Unit 16 Taking Orders點餐
Lesson 1 In a Chinese Restaurant在中餐廳
Lesson 2 In a Westem Restaurant在西餐廳
Unit 17 Room Service客房送餐服務
Lesson 1 The Procedure of Room Service客房送餐服務程序
Lesson 2 0rdering Breakfast訂早餐
Unit 18 Handling Complaints處理投訴
Lesson 1 Complaints about Food食物投訴
Lesson 2 Complaints about Service服務投訴
Unit 19 Paying Bills結賬
Lesson 1 Signing the Bill簽單
Lesson 2 Paying by Credit Card信用卡支付
Unit 20 Bar Service酒吧服務
Lesson 1 Serving Drinks提供酒水
Lesson 2 At the Bar在吧臺
Section 4 Business and Recreation Department商務及康樂部
Unit 21 At the Fitness Center在健身房
Unit 22 At the Beauty Parlor在美容院
Unit 23 At the Hotel Shop在商店
Unit 24 At the Business Center在商務中心
Unit 25 Convention Service會議服務
Unit 1 Room Reservation客房預訂
Lesson 1 An FIT Reservation散客預訂
Lesson 2 Sorry, We are FuUy Booked抱歉,我們預訂已滿
Unit 2 Check-in Service人住登記服務
Lesson 1 Registering a Guest with a Reservation登記有預訂的客人
Lesson 2 Registering a Tour Croup團隊登記
Unit 3 Concierge Service禮賓服務
Lesson 1 Doorman Service門童服務
Lesson 2 Bellman Service行李員服務
Unit 4 Switchboard Service總機服務
Lesson 1 Monung Call叫醒服務
Lesson 2 An Overseas Call海外電話
Unit 5 Information Desk問詢處
Lesson 1 Giving Information提供信息
Lesson 2 Receiving a Visitor接待訪客
Unit 6 Foreign Exchange 外幣兌換
Lesson 1 Normal Transaction正常程序
Lesson 2 Changing Traveler's Checks兌換旅行支票
Unit 7 Handling Complaints處理投訴
Lesson 1 Misunderstanding in Front Desk前臺誤會
Lesson 2 A Guest Complains to the Manager客人向經理投訴
Unit 8 Checking Out結賬離店
Lesson 1 Paying in Cash現金支付
Lesson 2 Paying by Credit Card信用卡支付
Lesson 3 Paying by Traveler's Checks旅行支票支付
Section 2 Housekeeping Department客房部
Unit 9 Room Cleaning客房清掃
Lesson 1 Asking to Clean the Room請求清掃客房
Lesson 2 Helping Guests with Special Requests幫助有特殊要求的客人
Unit 10 Laundry Service 洗衣服務
Lesson 1 Taking Laundry取衣
Lesson 2 Delivering Laundry by Mistake送錯衣物
Unit 11 Guests' Requests客人的請求
Lesson 1.A Cuest Wants a Car客人需要用車
Lesson 2 Buying Something for Guests幫客人買東西
Unit 12 Maintenance Service維修服務
Lesson 1 A Problem with the Air Conditioner空調故障
Lesson 2 A Problem with the Remote Control遙控器問題
Unit 13 Dealing with Complaints處理投訴
Lesson 1 Complaints about Noise噪聲投訴
Lesson 2 Complaints about Service服務投訴
Section 3 Food and Beverage Department餐飲部
Unit 14 Restaurant Reservation用餐預訂
Lesson 1 Accepting a Reservation接受預訂
Lesson 2 Refusing a Reservation拒絕預訂
Unit 15 Receiving Guests接待客人
Lesson 1 Seating Guests引領客人
Lesson 2 Receiving Walk-in Guests接待無預訂客人
Unit 16 Taking Orders點餐
Lesson 1 In a Chinese Restaurant在中餐廳
Lesson 2 In a Westem Restaurant在西餐廳
Unit 17 Room Service客房送餐服務
Lesson 1 The Procedure of Room Service客房送餐服務程序
Lesson 2 0rdering Breakfast訂早餐
Unit 18 Handling Complaints處理投訴
Lesson 1 Complaints about Food食物投訴
Lesson 2 Complaints about Service服務投訴
Unit 19 Paying Bills結賬
Lesson 1 Signing the Bill簽單
Lesson 2 Paying by Credit Card信用卡支付
Unit 20 Bar Service酒吧服務
Lesson 1 Serving Drinks提供酒水
Lesson 2 At the Bar在吧臺
Section 4 Business and Recreation Department商務及康樂部
Unit 21 At the Fitness Center在健身房
Unit 22 At the Beauty Parlor在美容院
Unit 23 At the Hotel Shop在商店
Unit 24 At the Business Center在商務中心
Unit 25 Convention Service會議服務
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