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朱蘭質量管理與分析 版權信息
- ISBN：9787111524854
- 條形碼：9787111524854 ; 978-7-111-52485-4
- 裝幀：暫無
- 冊數：暫無
- 重量：暫無
- 所屬分類：>
朱蘭質量管理與分析 本書特色
通過前五個版本，《朱蘭質量規劃與分析》為學習質量管理的學生和從事質量管理的專業人士提供了超越統計技術的權威處理方式。這本質量管理領域的經典作品的第六版——《朱蘭質量管理與分析》，把約瑟夫.朱蘭博士的先進理念和弗蘭克.葛麗娜博士及約瑟夫.笛福在培訓和實踐中的豐富經驗結合起來，詳細展示了實現優質的產品和服務所需要的管理、統計、技術和行為方面的理論和技術。每一章都有一個現實案例方便讀者學習。本書適合學生、質量工程師及從事質量管理工作的人士閱讀。
朱蘭質量管理與分析 內容簡介
通過前五個版本，《朱蘭質量規劃與分析》為學習質量管理的學生和從事質量管理的專業人士提供了超越統計技術的權威處理方式。這本質量管理領域的經典作品的第六版——《朱蘭質量管理與分析》，把約瑟夫.朱蘭博士的先進理念和弗蘭克.葛麗娜博士及約瑟夫.笛福在培訓和實踐中的豐富經驗結合起來，詳細展示了實現優質的產品和服務所需要的管理、統計、技術和行為方面的理論和技術。每一章都有一個現實案例方便讀者學習。本書適合學生、質量工程師及從事質量管理工作的人士閱讀。
朱蘭質量管理與分析 目錄
prefaceabout the authorsintroduction1 the bottom line: quality and business performance 51.1 why quality management? a brief history lesson 51.2 quality and its impact on financial performance 71.3 integrated quality system defined 91.4 the quality function 111.5 relationship of quality to productivity, costs, cycle time, and value 131.6 universal principles for managing for quality 151.7 quality disciplines and other disciplines 171.8 the way forward—developinga system plan for success 18summary 19problems 19references 202 integrating quality into the enterprise strategic plan212.1 quality and the strategic plan 212.2 a strategic planning model 232.3 developing a mission and vision 252.4 developing longterm strategies 282.5 development of shortterm annual goals 302.6 deployment of goals—hoshin kanri 342.7 leadership to implement the strategies 362.8 review progress assessments, audits, and a balanced scorecard 392.9 review and refresh the plan 392.10 obstacles to achieving goals 41summary 43problems 44references 44目 錄前言關于作者引言1 概要：質量與績效51.1 為什么需要質量管理？質量管理簡史51.2 質量及對財務績效的影響71.3 集成質量體系的定義91.4 質量活動111.5 質量與生產率、成本、周期、價值的關系131.6 質量管理的一般原則151.7 質量規范及其他規范171.8 發展的途徑——制訂面向成功的系統計劃18小結19思考題19參考文獻202 將質量融入企業戰略規劃212.1 質量與戰略規劃212.2 一個戰略規劃的典范232.3 確定使命與愿景252.4 制定長期戰略282.5 短期年度目標的制定302.6 目標分解落實——方針管理342.7 加強對戰略執行的領導362.8 評審過程評價、審核與平衡計分卡392.9 回顧并調整規劃392.10 完成目標的障礙41小結43思考題44參考文獻443 organizationwide assessment of quality473.1 why assess performance?473.2 quality risk assessment473.3 strategic alignment, deployment, and assessment483.4 plan the assessment513.5 cost of poor quality533.6 categories of quality costs553.7 relating the cost of poor quality to business measures613.8 optimum cost of quality623.9 assessment and standing in the marketplace643.10 assessing using national performance standards and awards673.11 baldrige scoring system723.12 using quality awards as a system assessment tool733.13 assessing to the international standards753.14 quality system certification/registration783.15 industryspecific adoptions and extensions of iso9000 standards793.16 benchmarking best practices: moving toward sustainability853.17 benchmarking: what it is and what it is not893.18 internal and external competitive and noncompetitive benchmarking(who)933.19 data and information sources (how)953.20 data normalization983.21 analysis and identification of best practices100summary101problems102references1034 improving quality while decreasing cost1054.1 lean six sigma as a breakthrough improvement model1054.2 breakthrough improvement: projectbyproject approach1074.3 six sigma improvement project example1074.4 the business case for quality improvement1104.5 lessons learned with the projectbyproject approach1114.6 lean and six sigma improvement1124.7 define phase1144.8 measure phase1183 組織范圍的質量評價473.1 為什么要評價績效？473.2 質量風險評價473.3 戰略的調整、戰略部署及戰略評價483.4 評價安排513.5 劣質成本533.6 質量成本的類型553.7 關聯劣質成本與業務衡量613.8 優化質量成本623.9 評價與市場地位643.10 通過國家績效標準和質量獎進行評價673.11 波多里奇評分系統723.12 通過質量獎進行系統評價733.13 評價的國際標準753.14 質量體系認證/注冊783.15 iso9000標準在不同行業的應用和發展793.16 標桿*佳實踐：實現可持續性853.17 標桿是什么？標桿不是什么？893.18 標桿：內部和外部，競爭性和非競爭性（誰是標桿）933.19 數據和信息源（如何確定標桿）953.20 數據標準化983.21 *佳實踐的分析和鑒定100小結101思考題102參考文獻1034 改進質量與降低成本1054.1 精益六西格瑪：突破性改進工具1054.2 突破性改進：逐項計劃處理法1074.3 六西格瑪改進項目案例1074.4 質量改進的應用案例1104.5 由逐項計劃處理法學到的1114.6 精益和六西格瑪改進方法1124.7 定義階段1144.8 測量階段1184.9 analyze phase1254.10 improve phase1404.11 control phase1474.12 lean six sigma summary and project example1484.13 maintaining a focus on continuous improvement155summary160problems160references1635 quality by design to increase sales1655.1 contribution of quality to sales income1655.2 quality and financial performance1665.3 achieving marketplace superiority1675.4 customer satisfaction versus customer loyalty1695.5 customer loyalty and retention1695.6 economic worth of a loyal customer1735.7 impact of poor quality on lost sales1745.8 level of satisfaction to retain present customers1755.9 lifecycle costs1765.10 spectrum of customers1775.11 the quality by design road map1785.12 quality by design (qbd) and design for six sigma (dfss)184summary190problems191references1916 control of quality to maintain superior performance1936.1 compliance and control systems1936.2 the importance of information and measurement1946.3 the ultimate inspector: selfmanaged processes1966.4 understanding what is critical to control1986.5 establish measurement and establish standards of performance1996.6 measure actual performance2066.7 compare to standards2076.8 take action on the difference2114.9 分析階段1254.10 改進階段1404.11 控制階段1474.12 精益六西格瑪總結和項目案例1484.13 對持續改進保持關注155小結160思考題160參考文獻1635 質量源于設計（qbd）對于提
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朱蘭質量管理與分析 作者簡介
關于作者約瑟夫 A.德費歐 （Joseph A.De Feo）德費歐現任朱蘭研究院院長兼CEO（首席執行官），主要從事質量管理、精益生產、六西格瑪部署、戰略規劃和業務流程管理領域的咨詢、培訓和出版工作，擁有35年的豐富職業經驗，其從業經歷涵蓋消費品、零售、電子、化工、航空航天、汽車制造、半導體，以及中等教育和高等教育等多個行業，在各類期刊和網絡上發表了100多篇論文，還擔任《六西格瑪論壇》雜志的顧問。 德費歐與朱蘭研究院前副院長，威廉 W.伯納德（William W.Barnard）博士合著了《朱蘭研究院的六西格瑪：突破與超越》一書，于2003年10月出版，該書是最早全面介紹朱蘭研究院的質量管理理念和方法的教材之一。德費歐還參與了《朱蘭質量手冊》（第6版）的編寫，該書旨在幫助質量管理從業者和管理者運用六西格瑪工具得到理想的、可持續的結果，該書的特色是“朱蘭三部曲”——質量計劃、質量控制和質量改進在績效改善中的應用。 弗蘭克 M.格里納（Frank M.Gryna）格里納擁有工業工程博士學位，并且在質量管理、質量技術和質量統計領域從事了50多年的研究工作。1991—1999年，他擔任坦帕大學質量中心主任，是管理學杰出教授。1982—1991年，他擔任朱蘭研究院高級副院長。在1982年之前，他擔任布拉德利大學工程技術學院常務副院長，教授工業工程，被授予工業工程榮譽退休教授。此外，他還在質量和可靠性領域為多家公司提供從最初設計到現場應用方面的咨詢。 格里納曾任職于美國陸軍信號工程實驗室和埃索（ESSO）研究和工程公司，并曾在馬丁公司的空間系統部門擔任可靠性和質量保證經理。 格里納與朱蘭博士合著了《質量策劃與分析》，并且擔任了《朱蘭質量手冊》第2版、第3版和第4版的副主編。他基于所研究項目的著作——《質量圈》，在一個由美國工業工程師協會和多家出版商主辦的評比中被評為“年度最佳圖書”。 格里納是美國質量協會會員、美國工業工程師協會會員、注冊質量工程師和可靠性工程師、專業工程師(質量工程)。他曾獲得美國質量協會的E.L.格蘭特獎、皮奧里亞工程委員會的年度最佳工程師獎、工業工程師協會質量控制與可靠性工程分會的杰出表現獎，他還是美國質量協會大都會區舉辦的奧特基金會獎的獲得者。 About the AuthorsJOSEPH A. De Feo is President and Chief Executive Officer of Juran Global. Mr. De Feo is an author, executive coach, and performance improvement practitioner. Among his areas of expertise are the Management of Quality, Lean, and Six Sigma Deployment; Strategic Planning; and Business Process Management methodologies.Mr. De Feo's 35 years of experience comes from a wide range of industries, including consumer products, retail, electronics, chemical processing, aerospace, automotive, semiconductors, and both secondary and higher education.Mr. De Feo has published more than 100 papers in national and international publications, including many webbased publications. He serves on the advisory boards of Six Sigma Forum magazine and FarmAid.Mr. De Feo is the coauthor of Juran Institute's Six Sigma: Breakthrough and Beyond with Dr. William W. Barnard, past senior vice president of the Institute. Published in October 2003, the book was one of the first management texts to present the full philosophy and methodology of Juran Institute. Mr. De Feo also coauthored the 2010 publication of Juran's Quality Handbook 6th Edition, The Complete Guide to Performance Excellence; the “go to” resource for deployment leaders. With the goal of helping practitioners and leaders learn to move beyond their initial Six Sigma efforts to achieve sustainable bottom line results, the book features performanceimproving applications based on the Juran Trilogy of planning processes, controllingprocesses, and systematically achieving breakthrough improvement in processes.FRANK M. GRYNA, Ph.D., had degrees in industrial engineering and more than 50 years' experience in the managerial, technological, and statistical aspects of quality activities.From 1991 to 1999 he served first as director of the Center for Quality and then as Distinguished University Professor of Management at the University of Tampa. From 1982 to 1991, he was with the Juran Institute as senior vice president. Prior to 1982, Dr. Gryna was based at Bradley University, where he taught industrial engineering and served as acting dean of the College of Engineering and Technology. Prior to his passing, he was Distinguished Professor of Industrial Engineering Emeritus. In addition, he had been a consultant for many companies on all aspects of quality and reliability programs from initial design through field use.Dr. Gryna also served in the U.S. Army Signal Corps Engineering Labs and the Esso Research and Engineering Company. At the Space Systems Division of the Martin Company, he was manager of reliability and quality assurance.He coauthored Quality Planning and Analysis with J.M. Juran and was associate editor of the second, third, and fourth editions of Juran's Quality Handbook. His research project, Quality Circles, received the Book of the Year Award sponsored by various publishers and the Institute of Industrial Engineers. He received recognitions as a Fellow of the American Society for Quality, a Fellow of the Institute of Industrial Engineers, a Certified Quality Engineer, a Certified Reliability Engineer, and a Professional Engineer (Quality Engineering). He also received various awards, including the E.L. Grant Award of the American Society for Quality, Engineer of the Year Award of the Peoria Engineering Council, teaching and professional excellence awards, and the Award of Excellence of the Quality Control and Reliability Engineering Division of the Institute of Industrial Engineers. Dr. Gryna was also the recipient of the Ott Foundation Award, presented by the Metropolitan Section of the American Society for Quality.
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