part 1 front office service ǰ�_����
unit 1 room reservation �ͷ��Aӆ
unit 2 check-in service ��ӛ��ס
unit 3 concierge service�Y�e����
unit 4 at the entrance �T�d����
unit 5 information desk ��Ӎ����
unit 6 complaints and problems Ͷ�V̎��
unit 7 payment & check-out �Y�~�˷�
unit 8 reception desk �Ӵ�̎
unit 9 extra services ��������

part 2 housekeeping �ͷ�����
unit 10 floor attendance �njӷ���
unit 11 operator service �Ԓ����
unit 12 laundry service ϴ�·���
unit 13 room service �Ͳͷ���
unit 14 maintenance service �S�޷���
unit 15 emergency �o����r
unit 16 extra services ��������

part 3 food and beverage ������_
unit 17 table reservation ��λ�Aӆ
unit 18 greeting the guests ӭ�ͷ���
unit 19 taking orders �c�˷���
unit 20 serving dishes �ϲ˷���
unit 21 paying the bill �Y�~�I��

part 4 health and recreation ��������
unit 22 spa service spa����
unit 23 bar services �ưɷ���
unit 24 fitness center ������
unit 25 shopping center ُ������
unit 26 beauty salon �������lɳ��
unit 27 club ����d

part 5 business center �̄�����
unit 28 secretarial service ���ط���
unit 29 ticket service Ʊ�շ���
unit 30 shopping ُ��
unit 31 foreign currency exchange ���Q���
unit 32 public signs �Ƶ��ʾ

appendix ���
appendix a �����Ԓ���a�����H����
appendix b �Ї��c������؅^�r��ձ�
appendix c ��������Ҫ���y��Ŀ