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英語導(dǎo)游實(shí)務(wù)教程(第二版) 版權(quán)信息
- ISBN：9787301076644
- 條形碼：9787301076644 ; 978-7-301-07664-4
- 裝幀：平裝
- 冊(cè)數(shù)：暫無
- 重量：暫無
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英語導(dǎo)游實(shí)務(wù)教程(第二版) 本書特色
本教材體例新穎，內(nèi)容翔實(shí)，“寬”“專”結(jié)合。“寬”是指重視導(dǎo)游基礎(chǔ)知識(shí)學(xué)習(xí)。“專”是指學(xué)習(xí)導(dǎo)游專業(yè)知識(shí)，強(qiáng)化導(dǎo)游人員專業(yè)技能和操作能力的訓(xùn)練。
英語導(dǎo)游實(shí)務(wù)教程(第二版) 內(nèi)容簡介
《英語導(dǎo)游實(shí)務(wù)教程(第2版)》著重培養(yǎng)英語導(dǎo)游的實(shí)際工作能力，幫助在校學(xué)生考取英語導(dǎo)游資格證，指導(dǎo)導(dǎo)游解決帶團(tuán)工作中遇到的或右能遇到的各種問題，熟悉導(dǎo)游服務(wù)規(guī)范，培養(yǎng)他們分析問題、解決問題的能力。《英語導(dǎo)游實(shí)務(wù)教程(第2版)》體例新穎，內(nèi)容翔實(shí)，具有以下幾個(gè)特點(diǎn)：1.重視導(dǎo)游業(yè)務(wù)在導(dǎo)游帶團(tuán)時(shí)的基礎(chǔ)性作用，詳細(xì)闡述了導(dǎo)游規(guī)范的主要內(nèi)容，并以問答形式進(jìn)行編寫，言簡意賅，便于導(dǎo)游在工作中查閱，方便導(dǎo)游資格考試考生掌握導(dǎo)游規(guī)范的重點(diǎn)內(nèi)容。 2.重視導(dǎo)游應(yīng)變能力的培養(yǎng)，通過分析和解決導(dǎo)游在帶團(tuán)過程中經(jīng)常遇到的問題，培養(yǎng)、提高導(dǎo)游帶團(tuán)的應(yīng)變能力。全書共有65個(gè)導(dǎo)游應(yīng)變能力測試題，幫助導(dǎo)游員針對(duì)不同情況準(zhǔn)備各種應(yīng)急預(yù)案，采取正確的措施。 3.強(qiáng)調(diào)寫作在導(dǎo)游帶團(tuán)中的重要作用。旅游應(yīng)用文是《英語導(dǎo)游實(shí)務(wù)教程(第2版)》中的一個(gè)重要組成部分，如旅游合同、旅游協(xié)議、導(dǎo)游線路設(shè)計(jì)等。 4.闡述了導(dǎo)游的基本講解方法，學(xué)生、考生和導(dǎo)游員可以將導(dǎo)游講解技巧運(yùn)用于導(dǎo)游詞講解，通過學(xué)習(xí)各種導(dǎo)游講解方法提高運(yùn)用英語講解景點(diǎn)的實(shí)際能力。 5.景點(diǎn)知識(shí)問答題導(dǎo)游帶團(tuán)和導(dǎo)游資格考試的重要內(nèi)容之一。《英語導(dǎo)游實(shí)務(wù)教程(第2版)》對(duì)四川主要景點(diǎn)中的每一個(gè)景點(diǎn)提出3-5個(gè)景點(diǎn)知識(shí)問答題，包括景點(diǎn)中的歷史文化、民俗風(fēng)情、神化傳說和科學(xué)原理等。 6.為了導(dǎo)游人員的實(shí)際工作需要，《英語導(dǎo)游實(shí)務(wù)教程(第2版)》附錄了導(dǎo)游旅行表格、旅游專業(yè)術(shù)語、旅游常用縮略語等，使之成為導(dǎo)游帶團(tuán)的一部實(shí)用的工具書。
英語導(dǎo)游實(shí)務(wù)教程(第二版) 目錄
ContentsUnit 1 Tour Guide 導(dǎo)游員 Part I ABC for Tour Guides Listening 1. 導(dǎo)游員工作的基本內(nèi)容是什么？ What are the main obligations of a local guide?2. 地陪、全陪、領(lǐng)隊(duì)工作內(nèi)容的主要區(qū)別是什么？What are the main differences in their job description, as a local guide, a national guide ContentsUnit 1 Tour Guide 導(dǎo)游員 Part I ABC for Tour Guides Listening 1. 導(dǎo)游員工作的基本內(nèi)容是什么？ What are the main obligations of a local guide?2. 地陪、全陪、領(lǐng)隊(duì)工作內(nèi)容的主要區(qū)別是什么？What are the main differences in their job description, as a local guide, a national guide and a tour leader?Readings1. 地陪人員如何與領(lǐng)隊(duì)合作？How could a local guide cooperate with the tour leader?2. 地陪帶團(tuán)過程中遇上個(gè)別無理取鬧、故意刁難的全陪導(dǎo)游員該怎么辦？How should the local guide deal with a troublesome national guide? Part II Welcome SpeechPart III Situational DialoguePart IV Practical Writing for TourismUnit 2 Travel Schedule 旅行計(jì)劃Part I ABC for Tour GuidesListening 1. 當(dāng)?shù)胤浇哟眯猩缫呀?jīng)安排好團(tuán)隊(duì)在當(dāng)?shù)氐幕顒?dòng)計(jì)劃時(shí)，地陪是否還有必要與領(lǐng)隊(duì)商量日程？When the local travel service has arranged the local travel schedule for the tour group, is it necessary for the local guide to discuss it with the tour leader?2. 地陪與領(lǐng)隊(duì)的旅游計(jì)劃有較大出入時(shí)地陪應(yīng)該怎么辦？What should the local guide do when there appears to be a great difference between the local guide’s travel schedule and that of the tour leader? Readings1. 旅游團(tuán)隊(duì)抵達(dá)后要求變更旅游計(jì)劃和日程，地陪應(yīng)采取什么態(tài)度？How should the guide respond if the tour group requests to change the itinerary and travel schedule upon arrival?2. 導(dǎo)游員在制定旅游線路時(shí)應(yīng)當(dāng)注意什么?What should a tour guide take into account when he/she makes up the itinerary?Part II Method of IntroductionPart III Tourist SitePart IV Simulated IntroductionUnit 3 Preparations for Meeting Tour Group 接團(tuán)準(zhǔn)備Part I ABC for Tour GuidesListening1. 導(dǎo)游人員帶團(tuán)前在形象上和心理上應(yīng)該做好哪些準(zhǔn)備？How should the tour guide prepare himself in appearance and attitude before taking a group?2. 導(dǎo)游員帶團(tuán)時(shí)必須攜帶的“兩證一表”是什么？借用性質(zhì)的導(dǎo)游和10人以上團(tuán)隊(duì)，還應(yīng)帶什么證件物品？What are the two certificates and one schedule that the guide must bring with him? If the guide is temporarily transferred from another travel agency or take a group with over 10 members, what else should he bring with him?Readings1. 列舉地陪接團(tuán)準(zhǔn)備工作的主要內(nèi)容。List the basic preparations made by a local guide before he/she takes a tour group.2. 地陪如何熟悉接待計(jì)劃？What details of the schedule should a local guide get to know?3. 導(dǎo)游員應(yīng)該如何接站？What preparations should the guide make for meeting the group at the airport or rail-way station?Part II Situational DialoguePart III Ethnic CulturePart IV Practical Writing for TourismUnit 4 Accommodations 入住酒店P(guān)art I ABC for Tour GuidesListening1. 地陪率團(tuán)從機(jī)場赴飯店途中應(yīng)該做哪些工作？What should a guide do on the way from the airport to the hotel?2. 團(tuán)隊(duì)入住飯店，地陪應(yīng)做好哪些工作？What should the tour guide do when the tour group arrives at the hotel?Readings1. 飯店將旅游團(tuán)隊(duì)已經(jīng)預(yù)定的住房出售給了其他散客，導(dǎo)游員該怎么辦？What should the guide do when the hotel has sold the reserved rooms to other indi-vidual tourists?2. 某飯店為旅游團(tuán)隊(duì)提供的住房不符合合同標(biāo)準(zhǔn)，但飯店確實(shí)無房調(diào)換，導(dǎo)游員如何處理？What should the guide do if the reserved rooms are below the contract standard and no better rooms are available?3. 客人進(jìn)入房間后發(fā)現(xiàn)設(shè)施陳舊損壞，要求更換好的房間，導(dǎo)游怎么辦？What should the guide do if tourists request better rooms due to the inadequate facili-ties?Part II Method of IntroductionPart III Tourist SitePart IV Simulated IntroductionUnit 5 Dietary Service 飲食服務(wù)Part I ABC for Tour GuidesListening1. 當(dāng)客人用餐時(shí)，地陪應(yīng)該怎樣服務(wù)？What service should the guide provide to tourists during the mealtime?2. 游客要求換餐，導(dǎo)游員能否同意？ Should the guide agree to tourists’ requests for changing food?3. 游客由于宗教或生理上的原因，提出特殊的飲食要求，導(dǎo)游員如何處理？What should the guide do when the tourist has special dietary requirements for reli-gious or health reasons? Readings1. ?游客不愿隨團(tuán)用餐，導(dǎo)游員如何處理？What should the guide do when the tourist is unwilling to have meals with other tourists?2. 當(dāng)游客購買品嘗某一景點(diǎn)里的小販出售的涼粉時(shí)，導(dǎo)游如何處理？What should the guide do when tourists try to buy and eat Liangfen, a local snack sold by peddlers at the scenic spot?3. 離境前旅行社特意安排游客品嘗火鍋，但有兩位客人堅(jiān)持不吃火鍋，導(dǎo)游員如何處理？The travel agency has a hotpot party for the tourists before they leave the country, but two tourists refuse to eat hotpot. In such a case, what is the guide supposed to do?Part II Situational DialoguePart III Ethnic CulturePart IV Practical Writing for TourismUnit 6 Special Requests 特殊要求Part I ABC for Tour GuidesListening 1. 游客要求探親訪友或會(huì)見中國同行，導(dǎo)游員如何處理？What should the guide do when a tourist wants to visit his friends, relatives or Chi-nese colleagues?2. 辦理游客親友隨團(tuán)的程序有哪些？導(dǎo)游員一般不能同意哪些人隨團(tuán)？If a tourist’s relative wishes to join the tour group, what are the procedures the guide must accomplish? Who would be discouraged from joining the group?Readings1. 游客要求導(dǎo)游員幫助轉(zhuǎn)遞信件或物品給自己的親友，導(dǎo)游員如何處理？What should the tour guide do if a tourist asks him to deliver letters or articles to his relative?2. 在什么情況下，導(dǎo)游員不宜讓游客自由活動(dòng)？Under what circumstances should the guide decline tourists’ requests for individual and unscheduled sightseeing?3. 導(dǎo)游如何拒絕游客不切實(shí)際的要求？How can a guide decline an unrealistic request from the tourist?Part II Method of IntroductionPart III Tourist SitePart IV Simulated IntroductionUnit 7 Techniques of Tour Guiding 帶團(tuán)技巧Part I ABC for Tour GuidesListening1. 何為觀賞節(jié)奏？怎樣掌握觀賞節(jié)奏？What is a sightseeing tempo? How does the tour guide master the tempo?2. 導(dǎo)游員引導(dǎo)客人觀景賞美的常用方法有哪些？What are some common guiding techniques that the guide may adopt while taking tourists to appreciate natural beauty? Readings1. 途中導(dǎo)游包括哪些主要內(nèi)容？應(yīng)該注意什么禁忌？What should be included in the guiding en route? What should the guide refrain from doing?2. 地陪率團(tuán)到達(dá)景區(qū)后，應(yīng)首先交代哪些注意事項(xiàng)？ 導(dǎo)游員可否自己不講解而請(qǐng)景點(diǎn)講解員進(jìn)行講解？能否請(qǐng)游客自行游覽？Upon arrival at the scenic area, what should the local guide tell the tourists? May the local guide request the commentator to introduce the tourist site? May the guide rec-ommend that the tourists go sightseeing themselves?3. 游覽返程中，地陪應(yīng)該增加哪些講解工作？ On the way back from the scenic area, what additional introductions can the local guide make?Part II Method of IntroductionPart III Ethnic CulturePart IV Practical Writing for TourismUnit 8 Tourists’ Mind-Sets 游客心理Part I ABC for Tour GuidesListening1. 在旅游活動(dòng)的初期，游客會(huì)有什么樣的心理變化？導(dǎo)游員應(yīng)該提供哪些針對(duì)性服務(wù)？What changes of mood might tourists experience at the first stage of travel? What kind of specific service can the local guide provide?2. 在旅游活動(dòng)中后期，游客會(huì)有什么樣的心理變化？導(dǎo)游員應(yīng)該提供哪些服務(wù)？How may the tourists’ mentality change in the later stages of traveling? What specif-ic service can the tour guide provide?Readings1. 導(dǎo)游員應(yīng)學(xué)會(huì)從哪些方面了解游客的心態(tài)以提供針對(duì)性服務(wù)？What factors affect the tourists’ mind-set and how can the local guide understand these in order to provide a specific service.Part II Method of IntroductionPart III Tourist SitePart IV Simulated IntroductionUnit 9 Recreation 娛樂活動(dòng)Part I ABC for Tour GuidesListening1. 游客不愿觀看計(jì)劃內(nèi)的文娛節(jié)目，導(dǎo)游員如何處理？What should the guide do if the tourist is unwilling to attend the planned entertain-ment program in the travel schedule?2. 團(tuán)隊(duì)原定晚上看京劇，但部分年輕游客想看國際足球比賽，導(dǎo)游員如何處理？The tour group is scheduled to watch the Beijing Opera in the evening, but some tourists would rather attend an international football game. What is the guide expect-ed to do?Readings1. 游客要求單獨(dú)處出娛樂，導(dǎo)游員在什么情況下可以同意，什么情況下不能同意？How should the tour guide respond to tourists’ requests to have the entertainments themselves? Part II Situational DialoguePart III Ethnic CulturePart IV Practical Writing for TourismUnit 10 Shopping 帶團(tuán)購物Part I ABC for Tour GuidesListening 1. 地陪率團(tuán)購物，應(yīng)該注意哪些問題？What should the local guide pay attention to when he takes the tour group to go shop-ping?2. 游客購買中藥時(shí)，導(dǎo)游員應(yīng)告訴游客哪些注意事項(xiàng)？What should the guide advise tourists when they buy traditional Chinese medicine?Readings1. 一位日本游客希望購買中國的古字畫，導(dǎo)游員應(yīng)告訴他哪些注意事項(xiàng)？A Japanese tourist intends to purchase ancient Chinese calligraphy, and what should the guide advise him?2. 談?wù)勀銓?duì)導(dǎo)游人員從購物、文娛表演中拿回扣問題的看法。你認(rèn)為如何才能真正做到令行禁止？What do you think of the rake-off (kickback) that the guide takes from shopping or entertainment items? How can it be avoided?Part II Method of IntroductionPart III Tourist SitePart IV Simulated IntroductionUnit 11 Incidents while Escorting Tour Group (I) 帶團(tuán)事故（1）Part I ABC for Tour GuidesListening1. 什么叫漏接事故？造成“漏接事故”的原因是什么？What is an “incident of the guide missing upon the tourists’ arrival”? What might be some of the causes?2. 導(dǎo)游員應(yīng)如何預(yù)防“漏接事故”？發(fā)生“漏接事故”后如何處理？How can the guide avoid the “incident of the guide missing upon the tourists’ arrival”? How could he handle the case?Readings1. 什么叫“錯(cuò)接事故”？產(chǎn)生“錯(cuò)接事故”的原因是什么？What is an “incident of taking tourists by mistake?” What might be some of the causes?2. 導(dǎo)游怎樣防止出現(xiàn)“錯(cuò)接事故”？如果“錯(cuò)接事故”發(fā)生以后應(yīng)當(dāng)如何處理？How could a guide prevent the occurrence of an “incident of taking tourists by mis-take?” What is he supposed to do if the incident happens?Part II Situational DialoguePart III Ethnic CulturePart IV Practical Writing for TourismUnit 12 Incidents while Escorting Tour Group (II) 帶團(tuán)事故（2）Part I ABC for Tour GuidesListening 1. 什么叫“空接事故”？如何處理？What is an “incident of missing tourists at the airport or station due to the late arrival?” How should a guide handle it?2. 什么叫“誤機(jī)事故”？其后果如何？What is “an incident of missing the airplane?” What might be the consequences?Readings1. 發(fā)生“誤機(jī)事故”后導(dǎo)游員應(yīng)如何處理？How should the guide handle “an incident of missing the airplane”?Part II Method of IntroductionPart III Tourist SitePart IV Simulated IntroductionUnit 13 Documents and Luggage Lost 遺失證件、行李Part I ABC for Tour GuidesListening1. 游客遺失證件物品，導(dǎo)游員如何處理？If a tourist loses his identity certificate or passport, how should the guide handle the case?2. 外國游客在華丟失護(hù)照和簽證，應(yīng)如何申請(qǐng)補(bǔ)辦？How does a foreign tourist apply for a new passport and visa if he loses them in China?Readings1. 港澳居民和臺(tái)灣同胞丟失旅行證明，應(yīng)該如何處理？What should a citizen of Hong Kong, Macao or a compatriot of Taiwan do if he loses his travel certificate?2. 游客到達(dá)機(jī)場后發(fā)現(xiàn)行李丟失，導(dǎo)游員如何處理？What should the guide do when a tourist finds his luggage missing upon arrival at the airport?Part II Situational DialoguePart III Ethnic CulturePart IV Practical Writing for TourismUnit 14 Tourists Missing 游客走失Part I ABC for Tour GuidesListening 1. 導(dǎo)游就注意采取哪些措施以預(yù)防游客走失？What measures should the guide take to prevent tourists from getting lost?Readings1. 游客在游覽活動(dòng)中發(fā)生走失，導(dǎo)游員如何處理？If a tourist is found missing during the sightseeing, what should the guide do?Part II Method of IntroductionPart III Tourist SitePart IV Simulated IntroductionUnit 15 Illness and Care 生病與護(hù)理Part I ABC for Tour GuidesListening1. 導(dǎo)游員應(yīng)如何給暈車游客以必要的幫助？How could the guide help a tourist who suffers from carsickness?2. 食物中毒的型特征是什么？如何預(yù)防和處理？What is typical of alimentary toxicosis? How can it be avoided and treated? Readings1. 中暑有什么典型特征？如果游客中暑如何處理？What is typical of sunstroke? How should the guide treat the tourist in case of the sunstroke? 2. 游客突發(fā)心絞痛，旁邊一位老年游客向?qū)в伪硎荆敢饩璩鲭S身攜帶的治療心絞痛的藥物，導(dǎo)游員該怎么辦？When a tourist suffers from an angina pectoris and an elderly tourist nearby tells the guide he has brought with him medicine to alleviate the symptoms, what should the guide do under such a circumstance?Part II Situational DialoguePart III Ethnic CulturePart IV Practical Writing for TourismUnit 16 First Aid 急救Part I ABC for Tour GuidesListening1. 旅游途中游客突發(fā)重病，導(dǎo)游員該如何處理？If a tourist suddenly becomes seriously ill on journey, what should the tour guide do?2. 游客受傷出血，發(fā)生骨折，導(dǎo)游員應(yīng)做哪些初步處理？What preliminary treatment can the guide provide for the wounded tourist? What should he do if the tourist has suffered a fractured limb?Readings1. 游客被蜂、蝎蜇傷后應(yīng)如何處理？How should the guide treat a tourist who has been stung by a bee or a scorpion?2. 游客被毒蛇咬傷，導(dǎo)游員應(yīng)如何搶救？How can the guide treat the tourist who has been bitten by a poisonous snake?Part II Method of IntroductionPart III Tourist SitePart IV Simulated IntroductionUnit 17 Traffic Accidents 交通事故Part I ABC for Tour GuidesListening1. 旅游交通事故會(huì)造成什么后果？如何預(yù)防？What are the possible consequences of a traffic accident on journey? What precau-tions can be done to minimize its occurrence? 2. 發(fā)生惡性交通事故后導(dǎo)游員應(yīng)如何處理？ How should a guide handle a fatal traffic accident?Readings1. 導(dǎo)游率團(tuán)前往某景點(diǎn)途中，突然得知該景點(diǎn)因交通事故而封閉，導(dǎo)游該怎么辦？On the way to a certain tourist site, the guide is informed that the site is closed due to a traffic accident. What is the guide expected to do in such a case?Part II Situational DialoguePart III Ethnic CulturePart IV Practical Writing for TourismUnit 18 Breach of Security and Fire Disaster 治安事故與火災(zāi)Part I ABC for Tour GuidesListening1. 什么叫旅游治安事故？如何處理？What is a breach of security during the trip? How should the guide handle the incident?2. 發(fā)生火災(zāi)事故后導(dǎo)游員應(yīng)如何率領(lǐng)游客逃生？In case of a fire accident, what steps should the guide take to safely evacuate the site? Readings1. 旅游途中因不可預(yù)見的原因致使旅游團(tuán)隊(duì)不能繼續(xù)旅行，導(dǎo)游員該如何處理？What should the guide do when the travel is interrupted for unforeseen reasons?Part II Method of IntroductionPart III Tourist SitePart IV Simulated IntroductionUnit 19 Religion and Regulations 宗教與法規(guī)Part I ABC for Tour GuidesListening1. 如果有外國游客攻擊我國現(xiàn)行方針政策，誣蔑我國領(lǐng)導(dǎo)人時(shí)，導(dǎo)游員如何處理？If some foreign tourists speak ill of the present policies and leaders of China, what should the guide do?2. 導(dǎo)游發(fā)現(xiàn)某些游客嫖娼并走私文物，應(yīng)該如何處理？When the guide finds that some of the tourists seek for prostitutes or smuggle an-tiques, what is he supposed to do?Readings1. 一位虔誠信奉天主教的游客向當(dāng)?shù)厝罕娚l(fā)《圣經(jīng)》和其他宗教紀(jì)念品。請(qǐng)問：導(dǎo)游員是否應(yīng)該出面制止？為什么？When a pious Catholic tourist hands out copies of the Bible and other religious sou-venirs to the local people, should the guide stop him from doing so? Why?Part II Situational DialoguePart III Ethnic CulturePart IV Practical Writing for TourismUnit 20 Quitting Tour and Extending Travel Time 退團(tuán)與延期Part I ABC for Tour GuidesListening1. 引起游客中途退團(tuán)的常見原因有哪些？如何處理？What might be some of the reasons for quitting the tour midway? How should a guide handle this?2. 外國游客因家中急事要求中途退團(tuán)，有關(guān)費(fèi)用怎么處理？If a foreign tourist must quit the tour midway due to an urgent business at home, what should a guide do? Readings1. 游客要求延長旅游期，導(dǎo)游員能否同意？What should the guide do when a tourist requests to extend his travel time? Part II Method of IntroductionPart III Tourist SitePart IV Ethnic CulturePart V Simulated IntroductionUnit 21 Complaints 投訴Part I ABC for Tour GuidesListening1. 導(dǎo)游人員應(yīng)怎樣避免旅游投訴的發(fā)生？ How can the guide avoid the complaints?2. 導(dǎo)游員應(yīng)如何處理游客的投訴？ How should the guide handle the tourist’ complaints?Readings1. 導(dǎo)游如何向游客道歉？How does the tour guide make an apology to the tourist?Part II Situational DialoguePart III Ethnic CulturePart IV Writing for TourismUnit 22 Sending Tourists Off 送客離站Part I ABC for Tour GuidesListening1. 在送行前，導(dǎo)游員應(yīng)提前落實(shí)哪些事宜？What preparations should the guide make before the departure of the group?2. OK票和OPEN票有何區(qū)別？持OK票的游客如果停留超過72小時(shí)，應(yīng)該辦理什么手續(xù)？What is the difference between an OK ticket and an OPEN ticket? If a tourist who has an OK ticket does not depart within 72 hours, what procedures does he need to follow?Readings1. 地陪帶團(tuán)到達(dá)機(jī)場或車站的時(shí)間應(yīng)該是多少？When should the local guide take the tour group to arrive at the airport or railway sta-tion for departure? 2. 客人離境后，地陪還有哪些后續(xù)工作應(yīng)該處理？What should a guide do after the group has departed?Part II Farewell SpeechPart III Method of IntroductionPart IV Tourist SitePart V Simulated IntroductionPart VI Practical Writing for Tourism and TravelReference Keys 參考答案Bibliography 參考書目
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英語導(dǎo)游實(shí)務(wù)教程(第二版) 作者簡介
朱華，男，安徽潛山人，四川師范大學(xué)外國語學(xué)院教授，國家雙語教學(xué)示范課程主持人。主要研究方向：翻譯與跨文化研究、旅游企業(yè)管理研究。出版中英文著作3部，合著1部；譯著1部（主譯）；主編國家級(jí)規(guī)劃教材3部、立項(xiàng)4部；另獨(dú)立編寫和主編其他層次中英文專業(yè)教材多部。發(fā)表學(xué)術(shù)論文30余篇，CSSCI收錄17篇。
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