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醫(yī)療糾紛促進式調(diào)解理論與技能 版權(quán)信息
- ISBN：9787518999712
- 條形碼：9787518999712 ; 978-7-5189-9971-2
- 裝幀：一般膠版紙
- 冊數(shù)：暫無
- 重量：暫無
- 所屬分類：>
醫(yī)療糾紛促進式調(diào)解理論與技能 本書特色
本書對糾紛調(diào)解理論與技能進行了實用的論述，全文共分為8章，分別從糾紛促進式調(diào)解理論基礎與程序建構(gòu)，糾紛促進式調(diào)解模式的創(chuàng)新，糾紛促進式調(diào)解傾聽技能，糾紛促進式調(diào)解情緒應對技能，糾紛促進式調(diào)解提問技能，糾紛促進式調(diào)解敘事技能，糾紛促進式調(diào)解談判技能，糾紛促進式調(diào)解打破僵局技能八個方面詳細論述關(guān)于糾紛調(diào)解的方法。本讀者對象為全體醫(yī)務人員、醫(yī)調(diào)委人員。可作為其臨床工作的工具書及輔助參考資料。
醫(yī)療糾紛促進式調(diào)解理論與技能 內(nèi)容簡介
本書對醫(yī)療糾紛調(diào)解理論與技能進行了全面實用的論述，全文共分為8章，分別從醫(yī)療糾紛促進式調(diào)解理論基礎與程序建構(gòu)，醫(yī)療糾紛促進式調(diào)解模式的創(chuàng)新，醫(yī)療糾紛促進式調(diào)解傾聽技能，醫(yī)療糾紛促進式調(diào)解情緒應對技能，醫(yī)療糾紛促進式調(diào)解提問技能，醫(yī)療糾紛促進式調(diào)解敘事技能，醫(yī)療糾紛促進式調(diào)解談判技能，醫(yī)療糾紛促進式調(diào)解打破僵局技能八個方面詳細論述關(guān)于醫(yī)療糾紛調(diào)解的方法。本讀者對象為全體醫(yī)務人員、醫(yī)調(diào)委人員。可作為其臨床工作的工具書及輔助參考資料。
醫(yī)療糾紛促進式調(diào)解理論與技能 目錄
目 錄
**章 醫(yī)療糾紛促進式調(diào)解理論基礎與程序建構(gòu) ······························ 001
**節(jié) 醫(yī)院內(nèi)醫(yī)療糾紛處理中存在的問題 ···························· 002
第二節(jié) 醫(yī)療糾紛促進式調(diào)解理論基礎 ·································· 007
第三節(jié) 醫(yī)療糾紛調(diào)解中引入促進式調(diào)解模式 ························· 010
第四節(jié) 醫(yī)療糾紛促進式調(diào)解理念 ········································ 016
第五節(jié) 醫(yī)療糾紛促進式調(diào)解程序 ······································· 021
第二章 醫(yī)療糾紛促進式調(diào)解模式的創(chuàng)新 ········································· 033
**節(jié) 運用心理學理論構(gòu)建調(diào)解新模式 ······························· 033
第二節(jié) 運用同理心構(gòu)建調(diào)解新模式 ····································· 041
第三節(jié) 運用羅伯特議事規(guī)則構(gòu)建新模式 ······························· 053
第三章 醫(yī)療糾紛調(diào)解技能體系構(gòu)建研究 ——基于模糊德爾菲法的綜合運用 ······················ 067
第四章 醫(yī)療糾紛促進式調(diào)解傾聽技能 ············································· 085
**節(jié) 傾聽技能不足之表現(xiàn) ·············································· 085
第二節(jié) 傾聽不能只見“病”不見“全人” ···························· 087
第三節(jié) 促進式傾聽模式的構(gòu)建 ··········································· 091
第四節(jié) 促進式傾聽技能的運用 ··········································· 100
第五章 醫(yī)療糾紛促進式調(diào)解情緒應對技能 ······································· 108
**節(jié) 情緒是心理上的排泄物 ··········································· 108
第二節(jié) 碾磨你的情緒顆粒度 ············································· 111
第三節(jié) 管理好情緒，不要陷入對錯之爭 ······························· 115
第四節(jié) 對待患者，你是冷靜還是冷漠 ·································· 118
第五節(jié) 沉默的應對與技能 ················································· 122
第六節(jié) “冷安慰”與支持性回應技能 ·································· 126
第六章 醫(yī)療糾紛促進式調(diào)解提問技能 ············································· 132
**節(jié) 提問技能的重要性及其主要分類 ······························· 132
第二節(jié) 開放式提問與接診談話 ··········································· 134
第三節(jié) 接診談話中的“三過”現(xiàn)象 ···································· 137
第四節(jié) 提問要著眼于打造醫(yī)療人際型關(guān)系 ··························· 142
第五節(jié) 度量式提問，讓狀態(tài)真正被看見 ······························· 146
第七章 醫(yī)療糾紛促進式調(diào)解敘事技能 ············································· 152
**節(jié) 醫(yī)療糾紛促進式調(diào)解中的敘事醫(yī)學理論 ······················ 152
第二節(jié) 敘事技能的應用研究 ·············································· 156
第三節(jié) 敘事醫(yī)學三要素的應用事例研究 ······························ 160
第四節(jié) 敘事醫(yī)學技能在術(shù)前準備中的應用 ···························· 165
第五節(jié) 敘事構(gòu)建患者的自我認同 ········································ 169
第六節(jié) 利用敘事醫(yī)學技能提高患者的依從性研究 ··················· 173
第八章 醫(yī)療糾紛促進式調(diào)解談判技能 ············································· 186
**節(jié) 堅持以患者利益需求為中心 ····································· 186
第二節(jié) 滿足當事者情感需求的談判技能 ······························· 199
第三節(jié) 談判策略在醫(yī)療糾紛調(diào)解中的運用 ···························· 218
第四節(jié) 談判對調(diào)解理念轉(zhuǎn)型的啟示研究 ······························· 222
第九章 醫(yī)療糾紛促進式調(diào)解打破僵局技能 ······································· 228
**節(jié) 以開放的心態(tài)，破除投訴者鬧事刻板印象 ··················· 229
第二節(jié) 從尊重開始，無條件接納與關(guān)懷 ······························· 233
第三節(jié) 感動服務，穩(wěn)住患方的心 ········································ 236
第四節(jié) 巧用“我信息”，坦述自己的弱處 ····························· 239
第五節(jié) 應用知覺檢核法，講述對方的故事 ···························· 242
第六節(jié) 從調(diào)解員的視角審視自己，講好第三個故事 ················ 245
第七節(jié) 巧借外力，多方推動解糾紛 ····································· 249
附錄 醫(yī)療糾紛調(diào)解技能體系構(gòu)建模糊德爾菲問卷 ······························ 255
致謝··························································································· 261
展開全部
醫(yī)療糾紛促進式調(diào)解理論與技能 作者簡介
晏英，山西大學政治與公共管理學院副教授，碩士生導師。兼任中華預防醫(yī)學會公共衛(wèi)生管理與法治分會委員，中國醫(yī)院協(xié)會醫(yī)療法制專業(yè)委員會委員，山西省社會法學會副會長，山西省衛(wèi)生法學會常務理事，陜西省法學會醫(yī)事法學理論與實踐研究會理事，《醫(yī)師在線》專家委員會委員，廣東省第二人民醫(yī)院醫(yī)療糾紛調(diào)解顧問。主持2018年度國家社科基金項目《醫(yī)院內(nèi)醫(yī)療糾紛促進式調(diào)解程序構(gòu)建研究》。主持2022年度四川省教育廳四川醫(yī)事衛(wèi)生法治研究中心與中國衛(wèi)生法學會聯(lián)合項目《敘事調(diào)解在醫(yī)療糾紛解決中的運用研究》。
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