Chapter One Basic Rules of Business Writing Section 1 Introduction Section 2 Guide to Writing Section 3 Exercises Chapter Two Form of Letters, Faxes and Emails Section 1 Introduction Section 2 Layout Styles and Structural Parts of Letters, Faxes and Emails Section 3 Guide to Writing Section 4 Exercises Chapter Three Establishing Business Relations Section 1 Introduction Section 2 Specimen Letters Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Four Enquiries and Replies Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Five Quotations, Offers and Counter-Offers Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Six Orders. Placing orders, Acknowledging/Accepting, Refusing Orders Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Seven Payment Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Eight Packing Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Nine Insurance Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Ten Transport Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Eleven Complaints and Adjustments Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Twelve Agency Agreement:Proposals, Negotiations and Closure Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Chapter Thirteen Business Reports Section 1 Introduction Section 2 Specimen Documents Section 3 Useful Expressions Section 4 Guide to Writing Section 5 Exercises Key to Exercises References