Contents
Contributors xxvii
Acknowledgments xxviii
Overview: A rationale for needs analysis and needs analysis research 1
Michael H. Long

I Methodological issues
Chapter 1 Methodological issues in learner needs analysis 19
Michael H. Long

II The public sector
Chapter 2��Language needs analysis at the societal level 79
Richard D. Brecht & William. P. Rivers
Chapter 3��Foreign language needs assessment in the US military 105
John A. Lett

III The occupational sector
Chapter 4�� Sources, methods and triangulation in needs analysis: A critical perspective in a case study of Waikiki hotel maids 127
Rebeca Jasso-Aguilar
Chapter 5 Foreign language need of business firms 159
Sonja Vandermeeren
Chapter 6��Evaluating the use of multiple sources and methods in needs analysis�� A case study of journalists in the Autonomous Community of Catalonia (Spain) 182
Roger Gilabert
Chapter 7����"Feet speak louder than the tongue"�� A preliminary analysis of language provisions for foreign professional footballers in the Netherlands 200
Eric Kellerman��Hella Koonen��& Monique van der Haagen??

IV The academic sector
Chapter 8��A task-based needs analysis of a tertiary Korean as a foreign language program 225
Craig Chaudron, Catherine J. Doughty, Youngkyu Kim, Dong-kwan Kong, Jinhwa Lee, Young-geun Lee, Michael H. Long, Rachel Rivers, Ken Urano

V Analyzing target discourse
Chapter 9��Collecting target discourse�� The case of the US naturalization interview 265
Michelle Winn
Chapter 10��A double shot 2% mocha latte, please, with whip: Service encounters in two coffee shops and at a coffee cart 305
Nicola J. Downey Bartlett
Chapter 11��When small talk is a big deal: Sociolinguistic challenges in the workplace 344
Janet Holmes
Index 373