Part I Work Procedures of Guide ServiceUnit l Pick-up ServiceLesson l Meeting at the Airport Lesson 2 Welcome Speech.Lesson 3 0n the Way to the HotelUnit 2 Check-in Service Lesson 2 Guest RegistrationLesson l On the Way to the Scenic SpotLesson 2 Scenic Spot Introduction Lesson 3 Retuming ServiceUnit 4 Additional ServicesLesson l ShoppingLesson l Checking Out Service.Lesson 2 Departure ServicePart 2 Handling of Tourists' Special RequestsUnit 6 Handling of Special RequestLesson l Handling of Special Requests in Accommodation.Lesson 2 Handling of Special Requests for DietLesson 3 Handling of Special Requests for Shopping .,.Lesson 4 Handling of Special Requests for EntertainmentUnit 7 Handling of Other SpecialRequestsLesson l Handling of Special Requests to Visit Relatives and Friends .Lesson 2 Handling of Special Requests to Ask Relatives to Join TourLesson 3 Handling of Special Requests to Quit TravelLesson 4 Handling of Special Requests to Extend Travel Time.Part 3 Dealing with Problems and AccidentsUnit 8 Handling Lost Items LeSSon 2 LOSt luggageLesson 3 Lost MoneyUnit 9 Being SickLesson l Handling of Tourists' Common Illnesses.Lesson 2 Handling of Tourists' Critical IllnessesUnit 10 Travel Security ServicesLesson lTraffic ACCidentLesson 2 Fire AccidentLesson 3 Food POiSOningPart 4Tour Guide SpeechUnit 11 A Speech on Palace Museum - Beijing Palace MuseumUnit 12 A Speech on Mausoleum - The Museum of Terracotta Warriors and HorsesUnit 13 A Speech on Gardening - The Humble Administrator's GardenUnit 14 A Speech on Temple - Shaolin TempleUnit 15 A Speech on History Museum - Shaanxi History MuseUmUnit 16 A Speech on Mountains - Mount HuangshanUnit17 A Speech on Water Scenery - the Three Gorges of Yangtze RiverUnit 18 A Speech on Natural Reserves -Wolong Nature ReserveUnit 19 A Speech on Climate - Climate in China��䛸��A���Θ�־�Č��T���Z���B�������ξ��c���Q��Ӣ�Z���_���C����������( Travel Service)���QӢ�Z���_�����īI