Task 2Answering tourists’ queries/5

Module 2Receiving TasksTask 1Familiar with the plan/18
Task 2Reconfirm the arrangement/23
Task 3Preparations for meeting a tour group/27

Module 3Immigration and CustomsTask 1Check in at the airport/34
Task 2Go through the immigration/36
Task 3Go through the customs/39

Module 4Meeting GuestsTask 1Meet the tour group/44
Task 2Meet a FIT guest/48

Module 5On the Way to the HotelTask 1Extending a welcome speech/60
Task 2Adjusting to the time difference/62
Task 3Guiding on the Way/64
Task 4Warm reminding/71

Module 6At the HotelTask 1Checking in/82
Task 2Introducing Hotel Facilities/86
Task 3Wake��up Call/90
Module 7Talking about the ItineraryTask 1Discussing the Itinerary/98
Task 2Handling Changes in the Itinerary/102

Module 8At the RestaurantTask 1Booking Tables/112
Task 2Dining at a Chinese Restaurant/114
Task 3Dining at a Western restaurant/117
Task 4Tasting Local Food/120

Module 9Visiting Scenic SpotsTask 1City Sightseeing/128
Task 2Cultural Landscape/131
Task 3Natural Landscape/134

Module 10TransportationTask 1Public Transportation/144
Task 2Rent a Car/146

Module 11Shopping in TourismTask 1Souvenirs/154
Task 2Arts and Crafts/157
Task 3Tea/160

Module 12Recreational ProgramTask 1Health Activities/168
Task 2Watch Shows/170
Task 3Pubs and Bars/172
Task 4Traditional Chinese Entertainment/175

Module 13Seeing off GuestsTask 1Checking Out/186
Task 2Extending a Farewell Speech/190
Task 3Departure Procedure/193

Keys for Reference/200
References/251