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酒店實用英語(第3版21世紀高職高專規劃教材)/旅游與酒店管理系列 版權信息
- ISBN：9787300277608
- 條形碼：9787300277608 ; 978-7-300-27760-8
- 裝幀：一般膠版紙
- 冊數：暫無
- 重量：暫無
- 所屬分類：>
酒店實用英語(第3版21世紀高職高專規劃教材)/旅游與酒店管理系列 內容簡介
本書根據酒店的服務流程介紹各環節的英語溝通推薦知識。此版保留了每單元的文章、對話、習題和知識拓展的格局,刪除了一些被互聯網替代的工作操作部分,更新了酒店業運作程序和規則,向讀者提供了當前酒店業的實際操作運營模式和語言表達策略。在知識拓展部分增補了與酒店業運營相關的內容和英語常用關鍵用詞及句型,讀者借此能多方面學習和掌握酒店業的一體化操作與相關用語。同時增補了酒店運營過程中的新操作程序和相關用語,更新了信息數據,使讀者能更貼近現實操作,掌握靠前酒店業的新發展動向和語言表達。
酒店實用英語(第3版21世紀高職高專規劃教材)/旅游與酒店管理系列 目錄
Unit1 Room Reservation 房間預訂
Unit2 Receptionand Check-in 接待與登記入住
Unit3 Mailand Information 郵寄服務與信息問詢
Unit4 Telephone Desk 電話服務
Unit5 Business Center 商務中心
Unit6 Cashier and Check-out 結算離店
Unit7 Guiding the Guests to Their Rooms 引客進房
Unit8 Room Cleaning Service 客房清潔服務
Unit9 Room Service 客房送餐服務
Unit10 Linenand Laundry 被服及洗衣服務
Unit11 Maintenanceand Engineering 維護與維修
Unit12 Miscellaneous Services 綜合服務
Unit13 Complaintsand Emergencies 處理投訴及突發事件
Unit14 Foodand Beverage Reservation 餐飲預訂
Unit15 Foodand Beverage Reception 餐飲接待
Unit16 Settingup Tables and Taking Orders 擺放餐具及點餐服務
Unit17 Food Service 用餐服務
Unit18 Beverage Service 酒水服務
Unit19 Paying the Bill 結賬服務
Unit20 Banquet Service 宴會服務
Unit21 Barand Cafe 酒吧與咖啡廳
Unit22 The Health and Recreation Center 康樂中心
Unit23 The Fitness Center 健身中心
Unit24 The Recreational Center 娛樂休閑中心
Unit25 The Beauty Salon 美容沙龍
Unit26 The Shopping Center 購物中心
Unit2 Receptionand Check-in 接待與登記入住
Unit3 Mailand Information 郵寄服務與信息問詢
Unit4 Telephone Desk 電話服務
Unit5 Business Center 商務中心
Unit6 Cashier and Check-out 結算離店
Unit7 Guiding the Guests to Their Rooms 引客進房
Unit8 Room Cleaning Service 客房清潔服務
Unit9 Room Service 客房送餐服務
Unit10 Linenand Laundry 被服及洗衣服務
Unit11 Maintenanceand Engineering 維護與維修
Unit12 Miscellaneous Services 綜合服務
Unit13 Complaintsand Emergencies 處理投訴及突發事件
Unit14 Foodand Beverage Reservation 餐飲預訂
Unit15 Foodand Beverage Reception 餐飲接待
Unit16 Settingup Tables and Taking Orders 擺放餐具及點餐服務
Unit17 Food Service 用餐服務
Unit18 Beverage Service 酒水服務
Unit19 Paying the Bill 結賬服務
Unit20 Banquet Service 宴會服務
Unit21 Barand Cafe 酒吧與咖啡廳
Unit22 The Health and Recreation Center 康樂中心
Unit23 The Fitness Center 健身中心
Unit24 The Recreational Center 娛樂休閑中心
Unit25 The Beauty Salon 美容沙龍
Unit26 The Shopping Center 購物中心
展開全部
酒店實用英語(第3版21世紀高職高專規劃教材)/旅游與酒店管理系列 節選
房間預訂 ◆ how to answer questions concerning reservations; ◆ how to take a reservation; ◆ how to cancel a reservation; ◆ how to confirm a reservation. Reservation Procedures Greet the guest Ask about reservation information Date of arrival and departure Room types Name Address Telephone number E-mail address Payment Any special request Check the room availability Confirm the reservation/Refuse the reservation Advance Reservations The advance reservationist shoulders several job responsibilities， which include answering questions concerning reservations， booking and assigning rooms for guests who ask for rooms in the hotel. This job also includes taking reservations， cancellations and re- visions， and writing and sending e-mails for confirmation of reservation. There are different ways of making advance reservations. Some people send e-mails to the hotel on the Internet to make reservations; some make telephone calls to book their rooms; and still some go to the hotel directly to make face-to-face reservations.Most people make their reservations on hotel web page. Nowadays， with the increasing popularity of the Internet，e-mail reservation has become more and more common. Message can be sent and received from one corner of the world to another in just one or two seconds' time. And the hotel can also confirm a guest's booking immediately with a reply e-mail， which will save much time and paperwork. The first thing a reservationist should do after receiving a reservation request is to check whether the hotel has any vacancy or not during the particular period. If the hotel is able to accept the booking， the reservationist will fill out a reservation form and put the reservation information into the computer.Computer softwares can also provide possible choices for guests to check into hotels during peak， shoulder or slow seasons. advance adj.事先的，預先的 reservation n.預訂，預約 responsibility n.責任，職責 include vt.包括，包含 concerning prep.關于 book vt.登記，預訂 assign vt.分配，指派 cancellation n.取消 revision n.修訂，修改，修正 send vt.送，寄，派遣 confirmation n.證實，確認，批準 way n.方式，途徑 directly adv.直接地，立即 receive vt.收到，接收，接待 confirm vt.確定，批準，使有效 immediately adv.立即，馬上，直接地 reply n.答復，回答 paperwork n.文書工作，全部文件 request n.請求，要求 check vt.檢查，核實 whether conj.是否 vacancy n.空，空白，空缺，空閑 particular adj.特定的，特殊的 accept vt.接受，認可 information n.信息，通知，消息，報告 1. The advance reservationist shoulders several job responsibilities， which include answering questions concerning reservations， booking and assigning rooms for guests who ask for rooms in the hotel.預訂人員承擔好幾項工作任務，其中包括為需要預訂房間的客人解 答問題，預訂和分配房間。 2. This job also includes taking reservations， cancellations and revisions，and writing and sending e-mails for confirmation of reservation.（工作任務）還包括辦理、取消、修改 預訂，以及撰寫和發送電子郵件確認預訂信息。 3. There are different ways of making advance reservations.辦理預訂有多種不同的方法。 4. face-to-face reservation面對面預訂房間 5. And the hotel can also confirm a guest's booking immediately with a reply e-mail.酒店 也可以通過回復郵件對客人的預訂進行確認。 6. The first thing a reservationist should do after receiving a reservation request is to check whether the hotel has any vacancy or not during the particular period.預訂人員在接到 預訂請求后要做的**件事就是確認酒店在該期間內是否有空房。 7. If the hotel is able to accept the booking， the reservationist will fill out a reservation form and put the reservation information into the computer.如果酒店能夠接受預訂， 則預訂人員需要填寫預訂表，并將預訂信息輸入計算機。 be able to do表示（因具有某種能力、機會等而）得以……的，能 夠……的。例如: Before they are able to talk， most children are able to walk. 8. Computer softwares can also provide possible choices for guests to check into hotels during peak， shoulder or slow seasons.計算機軟件還能向客人提供多種選擇，幫助他們在旺季、平季和淡季入住酒店。 Dialogue A （A: Clerk B: Guest） A: Good morning. Grand Hyatt Hotel. May I help you? B: Good morning. Have you got any vacancies for the nights of August 12th and 13th? I'd like to make a reservation for the two nights. A: All right. Single or double room? B: Double room， please. A: Yes. We have a double room available. B: Is that with a king-size bed? A: Yes， it's a room with a king-size bed， sir. B: That sounds fine. Is there any access to the Internet? A: Yes，of course. B: How much will it cost for one night? A: Let me see. A double room is＄ 1200 per night. B: Does that include breakfast? A: Yes. That includes a continental breakfast and a morning newspaper. B: Do you accept Visa Card? A: Yes，we do. What time will you be arriving? B: I should be there around 5 :30 p.m. on the 12th. A: OK，sir. Could I take your name and telephone number， please? B: Yes. It's John White and my telephone number is 16464680943. A: Could you spell that，please? B: J-o-h-n W-h-i-t-e. A: John White，a double room with bath and Internet access for the nights of August 12th and 13th. B: That's right. Thank you. A: Thank you for your reservation， sir. Good-bye.
酒店實用英語(第3版21世紀高職高專規劃教材)/旅游與酒店管理系列 作者簡介
宿榮江，北京第二外國語學院英語學院教授，香格里拉酒店管理集團中國區人力資源副總監，美國華盛頓州立大學工商管理專業；主要研究方向為翻譯理論與實踐；主要講授翻譯、市場營銷等課程；專著4部，譯著15部，論文6篇；院級翻譯教學團隊負責人；多次獲得院優秀教學獎、院教學管理獎。
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