Contents

Unit 1 Job-Hunting

Part 1 Background Information / 2

Successful Job Interviews / 2

Part 2 Situational Conversations / 3

Part 3 Listening and Speaking Activities / 6

Part 4 Reading and Writing Activities / 12

��Résumé / 12

��Application Letter / 15

Part 5 Communication Activities / 20

Part 6 Related Words and Expressions / 27

Unit 2 Taking up the Post

Part 1 Background Information / 33

Office Etiquette / 33

Part 2 Situational Conversations / 34

Part 3 Listening and Speaking Activities / 35

Part 4 Reading and Writing Activities / 38

Company Profile / 38

Part 5 Communication Activities / 40

Part 6 Related Words and Expressions / 43

Unit 3 Attending Trade Fairs

Part 1 Background Information / 48

1. Benefits to Attend a Trade Fair / 48

2. Tips for Attending a Trade Fair and Reception Etiquette / 48

Part 2 Situational Conversations / 49

Part 3 Listening and Speaking Activities / 52

Part 4 Reading and Writing Activities / 59

��Letter of Invitation / 59

��E-Mail / 63

Part 5 Communication Activities / 64

Part 6 Related Words and Expressions / 67

Unit 4 Business Reception

Part 1 Background Information / 72

Reception Etiquette / 72

Part 2 Situational Conversations / 74

Part 3 Listening and Speaking Activities / 77

Part 4 Reading and Writing Activities / 86

�� Banquet Speech / 87

�� Telephone Message / 89

Part 5 Communication Activities / 91

Part 6 Related Words and Expressions / 97

Unit 5 Business Travel

Part 1 Background Information / 102

1. Travel Arrangements / 102

2. Business Travel Etiquette / 103

3. English for Broadcasting at the Airport and on the Flight / 104

Part 2 Situational Conversations / 105

Part 3 Listening and Speaking Activities / 108

Part 4 Reading and Writing Activities / 119

��Letter of Thanks / 119

��Speech of Thanks / 122

Part 5 Communication Activities / 122

Part 6 Related Words and Expressions / 127

Unit 6 Communicating with Clients

Part 1 Background Information / 132

1. Customer Service / 132

2. Etiquette for Phone Communication and Office Reception / 132

3. Tips for Telephoning / 133

Part 2 Situational Conversations / 133

Part 3 Listening and Speaking Activities / 138

Part 4 Reading and Writing Activities / 143

Complaints and Settlements / 143

Part 5 Communication Activities / 152

Part 6 Related Words and Expressions / 156

Appendix 1 ��˾���T���Q / 158

Appendix 2 š��šλ���Q / 159

Appendix 3 �aƷ��B���Z / 162

Bibliography �����īI / 164

���� �����ֲ��� / 165

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