Unit 1 Booking Service
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1.1 Flight Tips
1.2 Dialogues
(1)Something Is Wrong with Booking on
the Website
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(2)Booking a Nonstop Flight
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(3)Putting a Passenger on a Waiting List
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(4)Booking for a Vegetarian Passenger
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1.3 Lanquaqe Points
1.4 Sentence Patterns
Greeting
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Offering Help
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Saying Goodbye
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Expressing and Answering Gratitude
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1.5 Lanquaqe Practice
1.6 Backgrounds
How to Buy Air Tickets?
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1.7 Exercises
1.8 Supplementary Reading
A Flight Attendant��to Be or Not to Be?
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Unit 2 Departure(1)
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2.1 Flight Tips
2.2 Dialogues
(1)Arranging Check-in for Unaccompanied
Children
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(2)Arranging Check—in for a Disabled
Person with a Service Dog
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(3)Attending to a Passenger with Lost Property
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(4)Offering Help to Passengers Who Missed
Their Flight
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2.3 Lanquaqe Points
2.4 Sentence Patterns
Giving Directions and Positions
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Expressing Certainty and Uncertainty
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Expressing Disappointment
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2.5 Language Practice
2.6 Backgrounds
(1)Checking in Animals and Items
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nit 4 Duty·free Goods
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Unit 5 Welcome Aboard
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Unit 6 In-flight Service(I)
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Unit 7 In-flight Service(1I)
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Unit 8 Special Service

Unit 9 First Aid
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Unit 10 Pre-Landing
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Unit 11 Arrival(I)
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Unit 12 Arrival(II)
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Unit 13 Customs and
Immigration
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Appendix Interview Techniques
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References
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