Contents Chapter One Business Letters 1 Section One The Structure and Layout of a Business Letter 1 Section Two Superscription 10 Section Three Dissimilarities in Letter Writing 13 Supplement 16 Exercises 1 18 Chapter Two Establishing Business Relations 19 Specimen Letters 19 Supplement 41 Exercises 2 42 Chapter Three Enquiries 47 Specimen Letters 48 Supplement 76 Exercises 3 78 Chapter Four Offers 82 Specimen Letters 82 Supplement 96 Exercises 4 98 Chapter Five Counter-Offers 102 Specimen Letters 102 Supplement 116 Exercises 5 117 Chapter Six Conclusion of Business 121 Specimen Letters 121 (��Sales Contract 134 (��Sales Confirmation 136 (��Purchase Confirmation 137 (����Contract for Purchase 139 Supplement 143 Exercises 6 144 Chapter Seven Terms of Payment 147 Specimen Letters 147 Supplement 165 Exercises 7 167 ��2 �� ���QӢ�Z��� Chapter Eight Establishment of L/C and Amendment 171 Specimen Letters 171 Supplement 189 Exercises 8 190 Chapter Nine Packing��Shipping Marks and Shipment 194 Specimen Letters 194 Supplement 211 Exercises 9 216 Chapter Ten Insurance 220 Specimen Letters 220 Supplement 230 Exercises 10 233 Chapter Eleven Agency 236 Specimen Letters 236 Supplement 255 Exercises 11 256 Chapter Twelve Complaints and Claims 259 Specimen Letters 259 Supplement 272 Exercises 12 274 Chapter Thirteen Other Situational Letter Writing 278 Section One Announcement 278 Section Two Apology 280 Section Three Appreciation 283 Section Four Collection 287 Section Five Congratulations 289 Section Six Complaints 293 Section Seven Consolation 298 Section Eight Decline 300 Section Nine Human Resources 302 Section Ten Invitation 312 Section Eleven Promotion 316 Section Twleve Request 318 Section Thirteen Response to Friends'Request 320 Section Fourteen Study Abroad 323 Section Fifteen Travel Arrangements 325 Section Sixteen Wedding 329 Section Seventeen Welcome 330 Supplement 337 Contents ��3 �� Exercises 13 339 Appendix 341 Part One International Economic Organizations 341 Part Two Glossary 345