Unit 1��Making and Accepting a Reservation1 Part A��Making and Accepting a Reservation1 Part B��Offering an Alternative to the Guests When Their Needs Are Not Available12 Unit 2��Receiving the Guests23 Part A��Receiving the Guests with the Reservation23 Part B��Receiving the Guests without the Reservation31 Unit 3��Ordering Food and Taking Orders I41 Part A��Asking and Explaining Dishes41 Part B��Recommending Dishes53 Unit 4��Ordering Food and Taking Orders II63 Part A��Asking What the Guest Prefers63 Part B��Room Service75 Unit 5��Ordering Dessert85 Part A��Asking and Telling If Dessert Is Wanted I85 Part B��Asking and Telling If Dessert Is Wanted II97 Unit 6��Paying the Bill107 Part A��Asking for the Bill and Ways of Paying107 Part B��Explaining the Charge and Handling Mistakes on the Bill121 Unit 7��Bar Service I133 Part A��Asking What the Guest Wants to Drink133 Part B��Telling What Is Wanted146 Unit 8��Bar Service II155 Part A��Asking before Serving and Serving the Guest155 Part B��Asking How Much Is Owed and Saying Goodbye163 Unit 9��Handling Complaints I173 Part A��Complaining about Drinks173 Part B��Complaining about Meat and Food182 Unit 10��Handling Complaints II 189 Part A��Complaining about Service189 Part B��Showing the Way of Dealing with Complaints197 Vocabulary204 Key to Exercises209 Tapescript242 ��� 293 �����īI(xi��n)296