Unit 1 Service
PART I TEXT
Text A What Are Services?
Text B Service Level Agreement�� Consequences for Non-performance
PART II DIALOGUE
Dialogue 1 Applying for a Visa
Dialogue 2 Booking Tickets
PART III GOOD TO KNOW��Transportation Terms
PART IV EXERCISES

Unit 2 Tourism
PART I TEXT
Text A Defining Tourism
Text B Tourism�� Good or Bad
PART II DIALOGUE
Dialogue 1 Changing Foreign Currency
Dialogue 2 Taking a Taxi
PART III GOOD TO KNOW��At the Airport
PART IV EXERCISES

Unit 3 Transportation and Travel Services
PART I TEXT
Text A Airline Services
Text B Travel Services
PART II DIALOGUE
Dialogue 1 At the Information Desk
Dialogue 2 Security Check
PART III GOOD TO KNOW��Business Service
PART IV EXERCISES
Activity 1 Workshop 1��New Headline

Unit 4 Hospitality Industry
PART I TEXT
Text A You Are What You Eat
Text B Hostel
PART II DIALOGUE
Dialogue 1 Going Through Security
Dialogue 2 Announcements at the Gate
PART III GOOD TO KNOW��In the Restaurant
PART IV EXERCISES

Unit 5 Tourism Attraction
PART I TEXT
Text A Touring round Banff
Text B Tourism Attraction
PART II DIALOGUE
Dialogue 1 On the Plane�� Captain's Announcement
Dialogue 2 On the Plane�� Having Meal
PART III GOOD TO KNOW��The Types of Luggage
PART IV EXERCISES

Unit 6 Tourist Product
PART I TEXT
Text A The Silk Road�� from Xi'an to Kashgar
Text B Banpo Museum
PART II DIALOGUE
Dialogue 1 Immigration Formalities
Dialogue 2 Luggage Claiming
PART III GOOD TO KNOW��Maintenance and Safety
PART IV EXERCISES
Activity 2 Spot Survey and Class Presentation I�� Incoming Tourists'Overall Impression on China

Unit 7 Tourism Marketing
PART I TEXT
Text A Tourism Marketing
Text B Accor Launches Backpacker Brand
PART II DIALOGUE
Dialogue 1 Customs Clearance��A��
Dialogue 2 Customs Clearance��B��
PART III GOOD TO KNOW��Housekeeping
PART IV EXERCISES

Unit 8 Communication
PART I TEXT
Text A Developing Interpersonal Skills
Text B The Concept of "Face" in Chinese-American Interaction
PART II DIALOGUE
Dialogue 1 Reserving a Room
Dialogue 2 Arranging the Luggage
PART III GOOD TO KNOW��Chinese Traditional Items
PART IV EXERCISES

Unit 9 Special Interest Tours
PART I TEXT
Text A Virtual Tourism
Text B Adventure Tours in Antarctica
PART II DIALOGUE
Dialogue 1 Tidying the Room
Dialogue 2 Laundry Service
PART III GOOD TO KNOW��Cashier's Terms
PART IV EXERCISES
Activity 3 Workshop 2��The Ski Resort

Unit 10 Sports and Outdoor Activities
PART I TEXT
Text A Backpacking
Text B Sport Tourism
PART II DIALOGUE
Dialogue 1 Room Service
Dialogue 2 About the Use of Safe-Deposit Box
PART III GOOD TO KNOW��Chinese Art
PART IV EXERCISES

Unit 11 Leisure and Recreation
PART I TEXT
Text A Elephant Tourism in Laos
Text B Cruise
PART II DIALOGUE
Dialogue 1 Additional Bed
Dialogue 2 Daily Items
PART III GOOD TO KNOW��Switchboard
PART IV EXERCISES

Unit 12 Ecotourism
PART I TEXT
Text A Ecotourism
Text B The Role of Ethics in Ecotourism
PART II DIALOGUE
Dialogue 1 Maintenance Service
Dialogue 2 Lodging a Complaint at a Hotel
PART III GOOD TO KNOW��Ancient Chinese Architecture
PART IV EXERCISES
Activity 4 Spot Survey and Classroom Presentation 2����Museum Visitors' Survey

Unit 13 Tourism Culture
PART I TEXT
Text A What Is Religion?
Text B Films in Contemporary China
PART II DIALOGUE
Dialogue 1 Booking a Table
Dialogue 2 Having Western Food
PART III GOOD TO KNOW��Sports Items
PART IV EXERCISES

Unit 14 Tourism Impact
PART I TEXT
Text A Social Impacts of Tourism
Text B Ecological Impacts of Tourism
PART II DIALOGUE
Dialogue 1 Booking Tickets for Shows
Dialogue 2 In the Fitness Center
PART III GOOD TO KNOW��Public Transportation
PART IV EXERCISES

Unit 15 Tourism Sustainability
PART I TEXT
Text A Tourism Development in Cyprus Needs to Be Sustained
Text g The Tourist as Target�� Direct Victim of Political Instability
PART II DIALOGUE
Dialogue 1 Hairdressing
Dialogue 2 Booking Facilities and Personnel
PART III GOOD TO KNOW��Chinese Dishes
PART IV EXERCISES
Activity 5 Theme Trail Design for a Target City����Take Boston's Freedom Trail as a Template
Appendix Tourism Links
REFERENCES