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許淵沖譯唐詩三百首:漢文·英語
飯店英語 版權信息
- ISBN：9787568239684
- 條形碼：9787568239684 ; 978-7-5682-3968-4
- 裝幀：一般膠版紙
- 冊數：暫無
- 重量：暫無
- 所屬分類：>
飯店英語 內容簡介
《飯店英語》共有16個單元，每個單元分為4個部分，分別是聽力練習、場景對話、實操訓練和知識鏈接。聽力練習根據該單元的主題編寫，是該主題的具體展開或者部門的介紹，通過介紹飯店相關知識，以聽力材料形式展現，并輔以填空練習，既為學生提供飯店英語聽說讀寫的材料，又能鍛煉聽力，學習飯店英語術語，拓展詞匯量和表達方式。場景對話根據飯店部門實際可能發生的場景設計，對話力求符合英語語言表達習慣，得體、恰當地模擬對話，力圖做到場景的真實性和實用性，便于學生理解飯店各部門操作流程，學習實際對話中的關鍵語句，了解飯店服務的語境模式。實操訓練以訓練學生實際運用能力為主，為已經了解飯店基礎知識的學生拓展提升空間，主要采用實際寫作運用的方式，介紹飯店各部門運營和管理過程中可能運用到的應用文及其寫作方法，或者有關飯店商務英語的中英翻譯。實操訓練部分主要針對應用型本科生。？茖W生在選用本教材時，可以根據學生實際水平選用部分內容展開教學。知識鏈接主要針對旅游業和飯店接待業發展的前景，通過較新的網站、報紙雜志新聞鏈接，介紹飯店業發展的典型案例和新趨勢，比如飯店的數字化營銷、在線聲譽維護等，同時為學生提供尋求行業參考資料的渠道。
飯店英語 目錄
Unit 1 General Information About Hotel飯店概述
Part Ⅰ Listening Practice聽力練習
Hotel's Definition and Classification
Part Ⅱ Situational Dialogue場景會話
DialoRue 1 An IntelTl Interview
Dialogue 2 A Discussion on Hotel Internship
Part Ⅲ Practice Training實操訓練
A．How to Write a Hotel Job Application Letter
B．Practice： Job Application Letter
Part Ⅳ Knowledge Link知識鏈接
Sharing Economy and New Accommodation Types： AirBnb and CouchSurfing
Unit 2 Reservation Department預訂部
Part Ⅰ Listening Practice聽力練習
The Role of Reservation Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Reservation Call
Dialogue 2 Face to Face Reservation
Dialogue 3 Group Reservation Call
Part Ⅲ Practice Training實操訓練
A．What Is SOP?
B．Translation
Part Ⅳ Knowledge Link知識鏈接
Overbooking Management andYield Management
Unit 3 Front Office Department Ⅰ前廳部Ⅰ
Part Ⅰ Listening Practice聽力練習
The Functions of Front Office Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Walk-in Guest
Dialogue 2 A Guest with Reservation
Part Ⅲ Practice Training實操訓練
A．Memo Writing
B．Practice： Write a Memo
Part Ⅳ Knowledge Link知識鏈接
Hotels Expand Mobile Check-in Options
Unit 4 Front Office Department Ⅱ前廳部Ⅱ
Part Ⅰ Listening Practice聽力練習
Concierge Service
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Concierge Service——Sightseeing Advice
Dialogue 2 Concierge Service——Getting Concert Tickets
Dialogue 3 Bell Service
Dialogue 4 Ordering aTaxi
Part Ⅲ Practice Training實操訓練
A．Bell Service SOP
B．Practice： Bell Service Conversation
Part Ⅳ Knowledge Link知識鏈接
Using Your Smartphone as Your Hotel Room Key
Unit 5 Front Office DepartmentⅢ前廳部Ⅲ
Part Ⅰ Listening Practice聽力練習
Financial Control at the Hotel
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Book a Taxi
Dialogue 2 Store the Luggage
Dialogue 3 Cancel the Reservation
Dialogue 4 Check Out and Get to the Airport
Part Ⅲ Practice Training實操訓練
A．Internal Email Writing
B．Practice： A Work Email
Part Ⅳ Knowledge Link知識鏈接
How Electronic Payment Works
Unit 6 Housekeeping Department Ⅰ客房部Ⅰ
Part Ⅰ Listening Practice聽力練習
Housekeeping DepartmentS Role
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Room Cleaning Service
Dialogue 2 Turn-down Service
Dialogue 3 Laundry Service 1
Dialogue 4 Laundry Service 2
Part Ⅲ Practice Training實操訓練
A．Turn-down Service
B．Translation
Part Ⅳ Knowledge Link知識鏈接
Boutique Hotel
Unit 7 Housekeeping Department II客房部II
Part Ⅰ Listening Practice聽力練習
Housekeeping Services
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Mini-bar Refill
Dialogue 2 Wi-Fi Access
Dialogue 3 Lost and Found
Dialogue 4 Open the Room Door
Part Ⅲ Practice Training實操訓練
A．Customer Email Writing
B．Practice： Costumer Email
Part Ⅳ Knowledge Link知識鏈接
Green Hotel Practice
Unit 8 Housekeeping Department Ⅲ客房部Ⅲ
Part Ⅰ Listening Practice聽力練習
Housekeeping Department StaffDuties
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Medical Emergency
Dialogue 2 Complaint About Laundry Service
Dialogue 3 Wake-up Call
Dialogue 4 Send-off Guest
Part Ⅲ Practice Training實操訓練
A．Hotel Performance Indexes
B．Translation
Part Ⅳ Knowledge Link知識鏈接
Budget Hotel
Unit 9 Food & Beverage Department Ⅰ餐飲部Ⅰ
Part Ⅰ Listening Practice聽力練習
Subdivisions in Food & Beverage Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Restaurant Reservation Call
Dialogue 2 Room Service
Dialogue 3 Hotel Lounge
Part Ⅲ Practice Training實操訓練
A．Meeting Minutes Writing
B．Practice： Meeting Minutes
Part Ⅳ Knowledge Link知識鏈接
Afternoon Tea at Peninsula Hotel Hong Kong
Unit 10 Food & Beverage Department Ⅱ餐飲部Ⅱ
Part Ⅰ Listening Practice聽力練習
Wines
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Taking an Order
Dialogue 2 In a Bar
Dialogue 3 Corkage Fees
Dialogue 4 Ordering Westem Food
Part Ⅲ Practice Training實操訓練
A．Translation
B．Practice： Ordering Beer Conversation
Part Ⅳ Knowledge Link知識鏈接
Michelin Guide
Unit 11 Food & Beverage DepartmentⅢ餐飲部Ⅲ
Part Ⅰ Listening Practice聽力練習
Chinese Cuisines
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Ordering Chinese Food
Dialogue 2 Ordering Chinese Dessert
Dialogue 3 Paying the Bill
Part Ⅲ Practice Training實操訓練
A．Report Writing
B．Practice： A Report
Part Ⅳ Knowledge Link知識鏈接
Differences between Chinese and Western Dining
Unit 12 Recreation Department康樂部
Part Ⅰ Listening Practice聽力練習
Facilities in the Recreation Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Asking About the Gym Faculties
Dialogue 2 Thai Massage and Aromatherapy
Dialogue 3 Tips of Spa Service
Part Ⅲ Practice Training實操訓練
A．Translation
B．Practice： Spa Service Conversation
Part Ⅳ Knowledge Link知識鏈接
Luxury Resorts and Hotels
Unit 13 Event Department會展部
Part Ⅰ Listening Practice聽力練習
Event Department Job Summary
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Conference Venue Reservation
Dialogue 2 Site Inspection
Part Ⅲ Practice Training實操練
A．How to Reply a Thank-you Note or Positive Reviews
B．Practice： Reply a Thank-you Note and Online Positive Reviews
Part Ⅳ Knowledge Link知識鏈接
MICE Economy
Unit 14 Sales and Marketing Department銷售部
Part Ⅰ Listening Practice聽力練習
Hotel Sales and Marketing Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Sales Visit
Dialogue 2 Benefits of Digital Marketing
Part Ⅲ Practice Training實操訓練
A．Transiation
B．Job Description
Part Ⅳ Knowledge Link知識鏈接
Digital Marketing
Unit 15 Hotel Recruitment飯店招聘
Part Ⅰ Listening Practice聽力練習
Hotel Job Hunting Skills
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 A Job Interview 1
Dialogue 2 A Job Interview 2
Part Ⅲ Practice Training實操訓練
A．Resume Writing
B．Practice： Resume
Part Ⅳ Knowledge Link知識鏈接
How Employee Engagement Leads to Customer Loyalty（excerpts）
Unit 16 Hotel Complaints Settling and Public Crisis Handling
飯店投訴解決與公共危機處理
Part Ⅰ Listening Practice聽力練習
Hotel Complaints
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Complaining About the Air Conditioner
Dialogue 2 Settling Complaints-TV doesnt work
Dialogue 3 Problems withthe Room
Dialogue 4 An Earthquake
Part Ⅲ Practice Training實操訓練
A．How to Write a Letter ofApology and Handle a Negative Online Review
B．Practice： Complain Letter and Reply
Part Ⅳ Knowledge Link知識鏈接
How to Manage Your Hotel's Online Reputation
聽力原文及參考答案
參考文獻
Part Ⅰ Listening Practice聽力練習
Hotel's Definition and Classification
Part Ⅱ Situational Dialogue場景會話
DialoRue 1 An IntelTl Interview
Dialogue 2 A Discussion on Hotel Internship
Part Ⅲ Practice Training實操訓練
A．How to Write a Hotel Job Application Letter
B．Practice： Job Application Letter
Part Ⅳ Knowledge Link知識鏈接
Sharing Economy and New Accommodation Types： AirBnb and CouchSurfing
Unit 2 Reservation Department預訂部
Part Ⅰ Listening Practice聽力練習
The Role of Reservation Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Reservation Call
Dialogue 2 Face to Face Reservation
Dialogue 3 Group Reservation Call
Part Ⅲ Practice Training實操訓練
A．What Is SOP?
B．Translation
Part Ⅳ Knowledge Link知識鏈接
Overbooking Management andYield Management
Unit 3 Front Office Department Ⅰ前廳部Ⅰ
Part Ⅰ Listening Practice聽力練習
The Functions of Front Office Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Walk-in Guest
Dialogue 2 A Guest with Reservation
Part Ⅲ Practice Training實操訓練
A．Memo Writing
B．Practice： Write a Memo
Part Ⅳ Knowledge Link知識鏈接
Hotels Expand Mobile Check-in Options
Unit 4 Front Office Department Ⅱ前廳部Ⅱ
Part Ⅰ Listening Practice聽力練習
Concierge Service
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Concierge Service——Sightseeing Advice
Dialogue 2 Concierge Service——Getting Concert Tickets
Dialogue 3 Bell Service
Dialogue 4 Ordering aTaxi
Part Ⅲ Practice Training實操訓練
A．Bell Service SOP
B．Practice： Bell Service Conversation
Part Ⅳ Knowledge Link知識鏈接
Using Your Smartphone as Your Hotel Room Key
Unit 5 Front Office DepartmentⅢ前廳部Ⅲ
Part Ⅰ Listening Practice聽力練習
Financial Control at the Hotel
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Book a Taxi
Dialogue 2 Store the Luggage
Dialogue 3 Cancel the Reservation
Dialogue 4 Check Out and Get to the Airport
Part Ⅲ Practice Training實操訓練
A．Internal Email Writing
B．Practice： A Work Email
Part Ⅳ Knowledge Link知識鏈接
How Electronic Payment Works
Unit 6 Housekeeping Department Ⅰ客房部Ⅰ
Part Ⅰ Listening Practice聽力練習
Housekeeping DepartmentS Role
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Room Cleaning Service
Dialogue 2 Turn-down Service
Dialogue 3 Laundry Service 1
Dialogue 4 Laundry Service 2
Part Ⅲ Practice Training實操訓練
A．Turn-down Service
B．Translation
Part Ⅳ Knowledge Link知識鏈接
Boutique Hotel
Unit 7 Housekeeping Department II客房部II
Part Ⅰ Listening Practice聽力練習
Housekeeping Services
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Mini-bar Refill
Dialogue 2 Wi-Fi Access
Dialogue 3 Lost and Found
Dialogue 4 Open the Room Door
Part Ⅲ Practice Training實操訓練
A．Customer Email Writing
B．Practice： Costumer Email
Part Ⅳ Knowledge Link知識鏈接
Green Hotel Practice
Unit 8 Housekeeping Department Ⅲ客房部Ⅲ
Part Ⅰ Listening Practice聽力練習
Housekeeping Department StaffDuties
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Medical Emergency
Dialogue 2 Complaint About Laundry Service
Dialogue 3 Wake-up Call
Dialogue 4 Send-off Guest
Part Ⅲ Practice Training實操訓練
A．Hotel Performance Indexes
B．Translation
Part Ⅳ Knowledge Link知識鏈接
Budget Hotel
Unit 9 Food & Beverage Department Ⅰ餐飲部Ⅰ
Part Ⅰ Listening Practice聽力練習
Subdivisions in Food & Beverage Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Restaurant Reservation Call
Dialogue 2 Room Service
Dialogue 3 Hotel Lounge
Part Ⅲ Practice Training實操訓練
A．Meeting Minutes Writing
B．Practice： Meeting Minutes
Part Ⅳ Knowledge Link知識鏈接
Afternoon Tea at Peninsula Hotel Hong Kong
Unit 10 Food & Beverage Department Ⅱ餐飲部Ⅱ
Part Ⅰ Listening Practice聽力練習
Wines
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Taking an Order
Dialogue 2 In a Bar
Dialogue 3 Corkage Fees
Dialogue 4 Ordering Westem Food
Part Ⅲ Practice Training實操訓練
A．Translation
B．Practice： Ordering Beer Conversation
Part Ⅳ Knowledge Link知識鏈接
Michelin Guide
Unit 11 Food & Beverage DepartmentⅢ餐飲部Ⅲ
Part Ⅰ Listening Practice聽力練習
Chinese Cuisines
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Ordering Chinese Food
Dialogue 2 Ordering Chinese Dessert
Dialogue 3 Paying the Bill
Part Ⅲ Practice Training實操訓練
A．Report Writing
B．Practice： A Report
Part Ⅳ Knowledge Link知識鏈接
Differences between Chinese and Western Dining
Unit 12 Recreation Department康樂部
Part Ⅰ Listening Practice聽力練習
Facilities in the Recreation Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Asking About the Gym Faculties
Dialogue 2 Thai Massage and Aromatherapy
Dialogue 3 Tips of Spa Service
Part Ⅲ Practice Training實操訓練
A．Translation
B．Practice： Spa Service Conversation
Part Ⅳ Knowledge Link知識鏈接
Luxury Resorts and Hotels
Unit 13 Event Department會展部
Part Ⅰ Listening Practice聽力練習
Event Department Job Summary
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Conference Venue Reservation
Dialogue 2 Site Inspection
Part Ⅲ Practice Training實操練
A．How to Reply a Thank-you Note or Positive Reviews
B．Practice： Reply a Thank-you Note and Online Positive Reviews
Part Ⅳ Knowledge Link知識鏈接
MICE Economy
Unit 14 Sales and Marketing Department銷售部
Part Ⅰ Listening Practice聽力練習
Hotel Sales and Marketing Department
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Sales Visit
Dialogue 2 Benefits of Digital Marketing
Part Ⅲ Practice Training實操訓練
A．Transiation
B．Job Description
Part Ⅳ Knowledge Link知識鏈接
Digital Marketing
Unit 15 Hotel Recruitment飯店招聘
Part Ⅰ Listening Practice聽力練習
Hotel Job Hunting Skills
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 A Job Interview 1
Dialogue 2 A Job Interview 2
Part Ⅲ Practice Training實操訓練
A．Resume Writing
B．Practice： Resume
Part Ⅳ Knowledge Link知識鏈接
How Employee Engagement Leads to Customer Loyalty（excerpts）
Unit 16 Hotel Complaints Settling and Public Crisis Handling
飯店投訴解決與公共危機處理
Part Ⅰ Listening Practice聽力練習
Hotel Complaints
Part Ⅱ Situational Dialogue場景會話
Dialogue 1 Complaining About the Air Conditioner
Dialogue 2 Settling Complaints-TV doesnt work
Dialogue 3 Problems withthe Room
Dialogue 4 An Earthquake
Part Ⅲ Practice Training實操訓練
A．How to Write a Letter ofApology and Handle a Negative Online Review
B．Practice： Complain Letter and Reply
Part Ⅳ Knowledge Link知識鏈接
How to Manage Your Hotel's Online Reputation
聽力原文及參考答案
參考文獻
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