Foreword
Preface

Chapter 1 What's Different About User Experience Design
for the Internet of Things?
How Is UX for IoT Different?
A Design Model for loT
Summary

Chapter 2 Things�� The Technology of Connected Devices
Types of Connected Device
Multipurpose Computers
Bridging Physical and Digital��
Sensors and Actuators
The Challenge of Powering Devices
Conserving Battery Life
Summary

Chapter 3Networks�� The Technology of Connectivity
Why Is Networking Relevant to IoT UX?
Networking Issues That Cause UX Challenges for loT
The Architecture of the Internet of Things
Types of Network
Network Communication Patterns
Internet Service
Summary
Case Study 1 Proteus Digital Health�� The Connected Pill

Chapter 4 Product]Service Definition and Strategy
Making Good Products
From Innovation to Mass Market
Tools Versus Products
What Makes a Good Product?
Services in loT
Business Models
Summary

Chapter 5 Understanding People and Context
The Role of Research in
Connected Product Design �� ��
Initial Questions and Concepts
Techniques�� from Asking to Watching to Making
Summary

Chapter 6Translating Research into Product Definitions
Generating the Elevator Pitch
Why Does Your Product Matter?
What Is Your Product?
What Does the Product Do?
Recurring Questions for Product Strategy
Summary
Case Study 2Little Kelham�� Connected Home
……

Chapter 7Embedded Device Design
Chapter 8Interface and lnteraction Design
Case Study3 Ford SYNC 3�� Connected Car
Chapter 9 Cross-Device Interactions and lnterusability
Chapter 10 Interoperability
Case Study 4 LOOP�� Connected Pelvic Floor Exeraser
Chapter 11Responsible loT Design
Chapter 12 Supporting Key Interactions
Case Study 5 BRCK�� Rugged Portable WiFi Hotspot
Chapter13 Designing with Data
Chapter14Iterative Design�� Prototyping and Learning
Chapter15 Designing Complex�� Interconnected Products and Services

Appendix A Comparues�� Products�� and Links
Index