project one applying for a job to a travel agency
task 1 getting prepared for job-seeking
task 2 job interviews
project two getting to know the travel agency
task 1 getting familiar with the travel agency
task 2 knowing personal job responsibility
project three dealing with consultation
task 1 consultation over phone
task 2 face to face consultation
project four preparing before departing
task 1 visitors' must-know
task 2 checking
project five making reservations
task 1 booking rooms
task 2 booking tables
project six sightseeing
task 1 introduction of scenic spots
task 2 shopping
project seven dealing with emergencies
task 1 emergencies in domestic tours
task 2 emergencies in international tours
project eight handling complaints
task 1 making complaints about services
task 2 solving complaints
answers