unit 1 an overview of business english writing
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 2 business memos
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 3 business notice & poster
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 4 business advertisement
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 5 business letters of invitation and thanks
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 6 business reports
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 7 establishment of business relations
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 8 business e-mail, fax and e-commerce
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 9 business circular letters and sales letters
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 10 business letters of credit
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 11 insurance
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 12 inquiry,offer & counter-offer
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 13 letter of application for a position
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 14 business order & confirmations
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 15 business letters of packing & shipment
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
unit 16 business complaints,claims & settlement
  learning objectives
  part i  warming-up activities
  part ii  sample study &writing tips
  part iii  vocabulary in use
  part iv  practical writing tasks
  part v  key sentences for reference
answers to exercises
references