CHAP01外貿函電基礎知識 PART1外貿ForeignTrade/2 Unit1常用術語EssentialTerms/2 Unit2成本加運費CostandFreight/3 Unit3外貿一般流程GeneralProcessofForeignTrade/5 PART2外貿函電常用術語EssentialTermsofForeignTradeLetters/7 Unit1共同海損GeneralAverage/7 Unit2水漬險WithParticularAverage/8 Unit3付款交單DocumentsAgainstPayments/9 Unit4即期匯票DemandDraft/10 Unit5裝貨單ShippingOrder/10 Unit6其他外貿函電術語OtherForeignTradeTerms/11 PART3外貿函電ForeignTradeLetters/12 Unit1信封和信頭EnvelopeandHeading/12 Unit2存盤號、日期和封內地址Reference,DateandInsideAddress/13 Unit3經辦人、稱呼和主題Operator,SalutationandSubject/14 Unit4正文和結尾TheBodyandTheEnding/16 Unit5敬語和落款ComplimentaryClosingandSignature/17 Unit6抄送、附件和附言CarbonCopy,AttachmentandPostscript/18 Unit7外貿函電的格式FormatofForeignTradeLetter/19 CHAP02發展客戶拉業務 PART1資信調查函電CreditInvestigationLetter/24 Unit1寫作技巧WritingSkills/24 Unit2資信調查函CreditSurveyLetter/25 Unit3資信調查回函LetterofCreditInformation/28 PART2預約會面函電AppointmentLetter/32 Unit1邀請客戶會面RequestingBusinessAppointment/32 Unit2確定時間地點DeterminingtheTimeandPlace/35 Unit3取消會面CancellingaMeeting/37 PART3會面后的跟進工作FollowUpAfterMeeting/39 Unit1跟進合作伙伴的意愿FollowUpPartners'Will/39 Unit2展會邀請ContactingBeforeFairs/41 Unit3展會后的聯絡往來ContactingAfterFairs/43 CHAP03開發信與促銷信 PART1開發信SalesLetter/48 Unit1拓展潛在客戶DevelopingPotentialCustomers/48 Unit2介紹優勢IntroducingAdvantages/50 Unit3突出專業素養HighlightingSpecialty/53 PART2促銷信PromotionLetter/56 Unit1促銷注意事項PromotionalNotes/56 Unit2寫作技巧WritingSkills/58 Unit3寫促銷信WritingaPromotionLetter/59 PART3代理函電AgentLetter/62 Unit1物色代理商LookingForAgents/62 Unit2代理邀約AgentsOffer/65 Unit3代理申請AgentApplication/70 Unit4歡迎新代理WelcomeNewAgent/75 CHAP04訂單操作函電 PART1詢盤函電InquiryLetter/78 Unit1普通詢盤AGeneralInquiry/78 Unit2具體詢盤ASpecificInquiry/81 Unit3回復無效的詢盤ResponsetoanInvalidInquiry/83 Unit4回復目的不明的詢盤ResponsetoanUnknownInquiry/86 Unit5客戶各種問題的解答AnsweringCustomer'sQuestions/88 PART2發盤函電OfferLetter/90 Unit1發盤術語TermsofOffer/90 Unit2發盤注意事項NotesofOffer/91 Unit3實盤和虛盤FirmOfferandNon-firmOffer/93 Unit4回復客戶的詢價RensponsetoCustomerEnquiry/97 Unit5主動給客戶發盤TaketheInitiativetoOfferCustomers/101 PART3還盤函電Counter-offerLetter/103 Unit1受盤人提出新發盤TheOffereeMadeaNewOffer/103 Unit2對還盤的答復AnswertoaCounter-offer/105 Unit3拒絕客戶的要求RejectingCustomers'Requests/109 PART4其他函電OtherLetter/112 Unit1通知客戶價格調整InformingCustomerofPriceAdjustment/112 Unit2商定傭金CommissionDiscussion/115 CHAP05接受與簽約函電 PART1建立合作關系CreateaPartnership/120 Unit1客戶接受發盤OfferAcceptance/120 Unit2開具形式發票SendingPI/122 Unit3訂單確認函OrderConfirmationLetter/124 Unit4感謝客戶訂貨ThankYouforLetterofOrder/128 PART2簽約成交函LetterofSigning/130 Unit1邀請簽約InvitationtoSignUp/130 Unit2確認收到合同ContractReceivedConfirmation/133 Unit3合同條款ContractClauses/135 PART3生產前準備Pre-productionpreparation/138 Unit1準備樣品PreparingSamples/138 Unit2向供應商下單PlacingOrdertoVendor/144 CHAP06生產與裝運函電 PART1跟蹤生產過程TrackingProductionProcess/148 Unit1產前變動PreproductionVariation/148 Unit2告知客戶生產情況AdvisingtheProductionStatus/151 Unit3第三方驗廠FactoryAudit/154 Unit4請第三方驗貨Applying3rdPartyforInspection/159 Unit5未通過驗貨FailureinInspection/162 Unit6申請重驗RequestingaRe-inspection/164 PART2裝運環節ShippingLinks/166 Unit1討論裝運細節ShippingDetailsDiscussion/166 Unit2告知客戶裝運情況KeepingCustomerInformedofShipmentStatus/170 CHAP07支付結算和信用證 PART1支付結算事宜PaymentandSettlementMatters/176 Unit1提供單據并催款DocumentarySubmissionandPaymentPush/176 Unit2請客戶提供銀行流水單AskingforBankStatement/179 Unit3收到客戶回應ReceivingtheResponsefromCustomers/181 Unit4告知客戶收到款項InformingClientsofReceivingFunds/184 PART2關于信用證AboutL/C/186 Unit1請客戶接受信用證差異點ProposingAcceptanceDiscrepancyofL/C/186 Unit2請客戶更改信用證ProposingAmendmenttoL/C/188 Unit3收到客戶回應ReceivingtheResponsefromCustomer/190 PART3新支付結算方式NewPaymentSettlement/192 Unit1申請新的付款方式RequestingNewPaymentMethods/192 Unit2回復新付款方式RespondingtoNewPaymentMethods/195 CHAP08保險與售后函電 PART1與保險有關的函電InsuranceLetter/200 Unit1應記載的內容ContentstobeRecorded/200 Unit2常用術語和句型CommonTermsandSentences/201 Unit3樣函SampleLetter/202 PART2往來商議保險條款InsuranceTermsNegotiation/205 Unit1安排投保事宜ArrangingInsuranceCover/205 Unit2收到客戶回應ReceivingtheResponsefromCustomer/208 PART3售后跟進函電After-saleandFollow-upLetter/211 Unit1跟進產品銷售情況FollowingupProductSales/211 Unit2掌握*新市場動向MasteringtheLatestMarketTrends/214 Unit3提供改進方案SolutionstoDefect/216 Unit4推薦相關產品RecommendingRelatedProducts/219 CHAP09投訴與索賠函電 PART1處理投訴問題HandlingComplaints/222 Unit1處理數量不足投訴HandlingInsufficinentQuantityComplaints/222 Unit2處理錯發貨物投訴HandlingWronglyDeliveryComplaints/225 Unit3處理品質投訴HandlingQualityComplaints/228 Unit4處理誤期投訴HandlingDeliveryDelayComplaints/232 Unit5處理服務投訴HandlingServiceComplaints/235 PART2索賠函電ClaimLetter/238 Unit1客戶提出索賠CompensationClaim/238 Unit2確定賠款金額DetermineingtheAmountofCompensation/241 Unit3請求分期賠款AskingforInstallment/243 Unit4請求延期賠付AskingforDeferredCompensation/245 Unit5商議代替賠款的方式NegotiationforAlternatives/248 Unit6拒絕向客戶賠款DeclineingaRequestForaClaim/250 CHAP10其他外貿函電 PART1日常通知函電DailyInformLetter/254 Unit1通知郵箱地址變更NoticeonChangeofEmailAddress/254 Unit2通知公司地址變更NoticeonChangeofCompanyAddress/255 Unit3通知公司新規定NoticeonChangeofPolicy/257 Unit4通知離職NoticeonResignation/259 Unit5通知休假NoticeonHolidayClosing/261 Unit6通知復工NoticeonReturningtoWork/263 PART2問候函電GreetingsLetter/265 Unit1圣誕節問候ChristmasGreetings/265 Unit2新年祝愿NewYearGreetings/267 Unit3感恩節問候ThanksgivingGreetings/269 Unit4開齋節問候EidGreetings/271 PART3其他函電OtherLetter/273 Unit1自動回復函AutomaticResponseLetter/273 Unit2請求客戶推薦RequestingaRecommendafionfromCustomer/275 Unit3生病慰問函GettingWellLetter/277 Unit4贈送禮物GiftGiving/279 Unit5升職祝賀PromotionCongratulations/282