Part 1 Human Resources Department Unit One Employment Unit Two Job InterviewsUnit Three Work TrainingUnit Four Daily Office Routine Unit Five Work ShiftUnit Six Working OvertimeUnit Seven Signing an AgreementUnit Eight Working Pressure Part 2 Outgoing Business Unit One Business Visa Unit Two Booking Ticket Unit Three Booking Room Unit Four At the AirportUnit Five At the Hotel Unit Six At a RestaurantUnit Seven Taking a Taxi Unit Eight In the Bank Part 3 Telephone Calls Unit One Transferring a Call Unit Two Wrong Number Unit Three Bad Connections and Busy Lines Unit Four Leaving a Message Unit Five Call Back Unit Six Reservation CallsUnit Seven Rescheduling over the PhoneUnit Eight Cancelling an Appointment over the Phone Part4 Company Conferences Unit One Preparing for a Meeting Unit Two A meeting agenda Unit Three Conference ArrangementsUnit Four Beginning the Meeting Unit Five Discussion for personnel reshuffle Unit Six Discussion for layoffs and appointment Unit Seven Opinions Unit Eight Concluding a Meeting Part 5 Commerce and Trade Unit One Establishing Business Relations Unit Two Inquiry Unit Three Offer Unit Four Price Negotiation Unit Five Terms of Payment Unit Six Shipment Unit Seven Complaints and.Claims Unit Eight Agreement Part 6 Marketing Topics Unit One Marketing SurveysUnit Two Advertising Media Unit Three Promotional EventsUnit Four Trade Shows Unit Five Preparing for a Trade Show Unit Six Product Demonstrations Unit Seven Attending Trade Fair Unit Eight Appointing an Agent Part 7 Expanding BusinessUnit One Business Consultation Unit Two Business Promotion Unit Three Function IntroductionUnit Four Bidding Unit Five Tender Unit Six Joint Venture Unit Seven Technology Transfer Unit Eight Consignment Sale and Barter Sale Part 8 Business Communication Unit One Visiting Unit Two ReceptionUnit Three GreetingsUnit Four IntroductionsUnit Five Having dinner with clients Unit Six Come to the Party Unit Seven Presents Giving Unit Eight Seeing off Customers