part one spoken english for secretary
unit 1 office affairs
unit 2 handing calls
lesson 1 call to make an appointment
lesson 2 putting through telephone calls
lesson 3 taking a message over the phone
lesson 4 making the wrong telephone calls
unit 3 receiving visitors
lesson 1 appointments
lesson 2 invitation
lesson 3 receiving a visitor with appointment
lesson 4 receiving a visitor without appointment
unit 4 reservation
lesson 1 reserving a ticket
lesson 2 reserving a room
lesson 3 reserving a table
unit 5 showing the company and sightseeing
lesson 1 showing the company
lesson 2 sightseeing
unit 6 handling complaints
unit 7 business negotiations
lesson 1 negotiating price and payment terms
lesson 2 negotiating packing, delivery and compensation
unit 8 employment
lesson 1 understanding what employers want
lesson 2 interviewing
unit 9 conference arrangement
lesson 1 before the conference
lesson 2 during the conference
lesson 3 after the conference
part two professional writing
unit 10 note
lesson �� note and message
lesson 2 iou
lesson 3 telephone message
lesson 4 receipt
unit 11 notice
lesson 1 lost & found
lesson 2 removal notice
lesson 3 establishment of a branch
lesson 4 merger of business
unit 12 ceremonial documents
lesson 1 letter of apology
lesson 2 letters of sympathy
unit 13 letter
lesson 1 business letter
lesson 2 invitation and reply
lesson 3 thank-you letter
lesson 4 letters of congratulation
unit 14 office correspondence
lesson 1 memorandum writing
lesson 2 e-mail
unit 15 advertisements
lesson 1 recruitment advertisement
lesson 2 appreciation for the commercial advertising
unit 16 meeting materials
lesson 1 meeting notification
lesson 2 agenda
lesson 3 meeting speech draft
lesson 4 meeting minutes
unit 17 employment
lesson 1 resume
lesson 2 writing a cover letter
unit 18 contracts
unit 19 reports
part three professional reading
unit 20 description of professional secretary job
text overview of secretary.
unit 21 getting on with the chief
text how to adapt to various work styles
unit 22 getting on with others to be more efficient
text 1 practical tips on being a star at work
text 2 secretaries' personal qualities
unit 23 office automation
text 1 what does it mean for the office automation
text 2 microsoft office
unit 24 office equipment
text 1 how to handle the jvc digital media camera
text 2 placing speakers
unit 25 planning for employment
text planning for employment
unit 26 skills on cross-cultural communication
text 1 what has made the learning of chinese difficult for foreigners��
text 2 skills on cross cultural communication
unit 27 secretary etiquette
text public relations--business etiquette
unit 28 how to improve one's competencies as a secretary
text how to improve one's competencies as a secretary
unit 29 extended reading
text 1 the different characteristics of dogs and cats
text 2 introduction for the illustrated book of rites
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