part i  work procedures of guide serviceunit  l       pick-up servicelesson l    meeting at the airport lesson 2  welcome speech.lesson 3   0n the way to the hotelunit 2   check-in service lesson 2   guest registrationlesson l    on the way to the scenic spotlesson 2    scenic spot introduction lesson 3  retuming serviceunit 4   additional serviceslesson l   shoppinglesson l   checking out service.lesson 2   departure servicepart 2   handling of tourists' specialrequestsunit 6    handling of special requestlesson l    handling of special requestsin accommodation.lesson 2   handling of special requestsfor dietlesson 3    handling of special requestsfor shopping .,.lesson 4   handling of special requestsfor entertainmentunit 7   handling of other specialrequestslesson l    handling of special requeststo visit relatives and friends .lesson 2   handling of special requeststo ask relatives to join tourlesson 3   handling of special   requests to quit travellesson 4   handling of special requeststo extend travel time.part 3   dealing with problems andaccidentsunit 8   handling lost items   lesson 2  lost luggagelesson 3  lost moneyunit 9  being sicklesson l  handling of tourists' commonillnesses.lesson 2  handling of tourists' criticalillnessesunit 10   travel security serviceslesson ltraffic accidentlesson 2  fire accidentlesson 3  food poisoningpart 4tour guide speechunit 11  a speech on palace museum -beijing palace museumunit 12  a speech on mausoleum - themuseum of terracotta warriors and horsesunit 13  a speech on gardening - thehumble administrator's gardenunit 14  a speech on temple - shaolintempleunit 15  a speech on history museum -shaanxi history museumunit 16  a speech on mountains - mounthuangshanunit17  a speech on water scenery - thethree gorges of yangtze riverunit 18  a speech on natural reserves-wolong nature reserveunit 19  a speech on climate - climate inchina附錄附錄a旅游標志的專門用語附錄b著名旅游景點名稱的英語表達附錄c各地旅行社( travel  service)名稱英語表達參考文獻