Contents

Unit 1 Preparations for Job Hunting // 1

Module 1 Tasks // 1

Task A Resume // 1

Task B Job Application Letter // 5

Module 2 Slang —— Cush Job ��1��// 10

Module 3 Culture —— Career Planning // 12

Unit 2 Preparations for Job Interview // 14

Module 1 Tasks// 14

Task A Preparing Materials // 14

Task B Dressing// 18

Module 2 Slang —— Cush Job ��2��// 23

Module 3 Culture —— Scientific Spirit // 24

Unit 3 Interview// 26

Module 1 Tasks// 26

Task A Etiquette and Taboos // 26

Task B Common Questions and Answering Techniques // 31

Module 2 Slang —— Slang Related to Job Hunting // 36

Module 3 Culture —— How to integrate into American Career Circle // 38

Unit 4 First Day in Office // 40

Module 1 Tasks // 40

Task A Introductions and Greetings // 40

Task B Jobs and Responsibilities // 45

Task C Company Introduction // 48

Module 2 Slang —— Come on board // 52

Module 3 Culture —— Corporate Culture // 54

Unit 5 Business Communication // 56

Module 1 Tasks // 56

Task A On the Phone // 56

Task B Telephone Message // 60

Module 2 Slang —— American Spoken Contractions // 64

Module 3 Culture —— Volunteering Activities // 65

Unit 6 Public Events // 67

Module 1 Tasks // 67

Task A Business Invitation Letter // 67

Task B Business Visit // 71

Module 2 Slang —— Abbreviation in Business Letters // 76

Module 3 Culture —— Chinese Culture of Gift-Giving // 77

Unit 7 Product Promotion // 79

Module 1 Tasks // 79

Task A Etiquette of Exchanging Business Cards // 79

Task B Preparations for Trade Fair // 83

Task C Product Introduction // 88

Task D Letter of Establishing Business Relations // 92

Module 2 Slang —— Launch a New Product // 96

Module 3 Culture —— Green Development // 98

Unit 8 Business Reception // 100

Module 1 Tasks // 100

Task A Meeting the Client at the Airport // 100

Task B Small Talk // 105

Task C Checking in at the Hotel // 109

Module 2 Slang —— Abbreviation in Hotel English // 114

Module 3 Culture —— Chinese Kungfu // 115

Unit 9 Business Entertainment // 117

Module 1 Tasks // 117

Task A Welcome Speech // 117

Task B Business Dinner // 122

Task C Western Table Manners // 127

Task D Shopping // 132

Module 2 Slang —— Food Slang // 136

Module 3 Culture —— Chopsticks and Chinese Culture of Harmony // 138

Unit 10 Customer Service // 140

Module 1 Tasks // 140

Task A Making Complaints and Claims // 140

Task B Dealing with Complaints and Claims // 144

Task C Letter of Complaint // 149

Module 2 Slang —— Network English Contractions // 153

Module 3 Culture —— Digital Environment // 153

Unit 11 Business Tour // 155

Module 1 Tasks // 155

Task A Preparations before Travelling // 155

Task B At the Airport // 159

Module 2 Slang —— Travel Light // 164

Module 3 Culture —— Travelling to Venice // 165

Bibliography // 167

Reference Answers // 169