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醫院公共服務窗口醫務人員英語手冊(培訓教材) 版權信息
- ISBN：9787117367745
- 條形碼：9787117367745 ; 978-7-117-36774-5
- 裝幀：平裝
- 冊數：暫無
- 重量：暫無
- 所屬分類：>>
醫院公共服務窗口醫務人員英語手冊(培訓教材) 內容簡介
本書讀者對象為醫院不同服務窗口人員。主要以不同服務窗口人員在英語語言服務過程中可能遇到的各種情景為背景，模擬服務窗口人員與被服務人員（包括患者、家屬等）之間的對話。同時提供實用的英語單詞、短語和常用英語口語的基本句式及其使用場景，以幫助醫院公共服務窗口人員更好地提高其英語語言服務能力，與患者和其他人員進行更有效的交流和溝通。內容涵蓋不同服務窗口包括檢查預約中心、掛號與收費處、藥房、住院服務中心、門診服務中心、急診服務中心、體檢中心、檢驗化驗中心**的英語語言技能、服務的流程與語言應用等。此外，手冊還提供了不同的使用場景、問答和練習，以幫助學習者鞏固所學內容，提高英語語言服務能力，更加有效地與患者和其他人員進行交流和溝通。
醫院公共服務窗口醫務人員英語手冊(培訓教材) 目錄
Unit 1 One-Stop Outpatient Services
一站式門診服務/ 1
Section 1 Scenarios for General Inquiries and Assistance
一般咨詢輔助場景/ 1
Conversation 1 Indicating Department Locations
指明科室位置/ 1
Conversation 2 Stamping Medical Certificates
醫療證明蓋章/ 3
Conversation 3 Photocopying Medical Records 復印病歷/ 4
Conversation 4 Assisting Adding Appointments
協助現場加號/ 5
Conversation 5 Assisting Registering via the WeChat
Platform 協助在微信平臺掛號/ 7
Section 2 Scenarios for Recommending Departments and
Doctors 導醫導診場景/ 10
Conversation 1 Recommending a Department
推薦科室/ 10
Conversation 2 Recommending a Doctor 推薦醫生/ 11
Section 3 Scenarios for Assisting with the Use of Self-Service
Kiosks 自助服務機使用輔助場景/ 13
Conversation 1 Assisting Getting a Queue Number
協助取號/ 13
Conversation 2 Assisting Printing Medical Records and
Reports 協助打印病歷和就診報告/ 15
Unit 2 Registration/Payment
掛號/ 繳費/ 18
Section 1 Scenarios for Walk-in Registrations
現場掛號場景/ 18
Conversation A Walk-in Registration 現場掛號/ 18
Section 2 Scenarios for Phone Pre-registrations
電話預約掛號場景/ 21
Conversation 1 Making an Appointment
電話預約時間/ 21
Conversation 2 Re-scheduling an Appointment
更改預約時間/ 24
Section 3 Scenarios for Making Payment 繳費場景/ 25
Conversation 1 Making Payment Without Insurance
Coverage 無保險病人繳費/ 25
Conversation 2 Making Payment With Insurance Coverage
有保險病人繳費/ 27
Section 4 Scenarios for Cancellations and Refunds
退號退費場景/ 29
Conversation 1 Dealing with Cancellation and Refund
Requests 退號退費要求處理/ 29
Conversation 2 Dealing with Refund Requests Involving One
Department 涉及一個科室的退費要求
處理/ 31
Conversation 3 Dealing with Refund Requests Involving
Several Departments（with medical insurance
deductions）涉及多個科室的退費要求處理
（有醫保報銷）/ 32
Unit 3 Tests/Imaging
檢驗/ 影像學檢查/ 35
Section 1 Scenarios for Tests 檢驗場景/ 35
Conversation 1 Doing a Blood Test 血液檢查/ 35
Conversation 2 Doing a Urine Test 尿液檢查/ 38
Conversation 3 Doing a Stool Test 糞便檢查/ 40
Section 2 Scenarios for Imaging 影像學檢查場景/ 41
Conversation 1 Doing a Computed Tomography
CT 檢查/ 41
Conversation 2 Doing a Ultrasonography 超聲檢查/ 44
Conversation 3 Doing an Electrocardiogram Exam
心電圖檢查/ 46
Unit 4 Pharmacy Services
藥房服務/ 49
Section 1 Scenarios for Dispensing Western Medicine 發西藥/ 49
Conversation Dispensing Pills/Tablets/Capsules/Syrup
發藥丸/ 藥片/ 膠囊/ 糖漿/ 49
Section 2 Scenarios for Dispensing Traditional Chinese Medicine
Herbs 發中藥/ 52
Conversation 1 Briefing on Taking Chinese Herbal
Granules 講解服用中藥顆粒/ 52
Conversation 2 Briefing on Decocting a Chinese Medicine
Herbs 講解煎煮中藥/ 54
Unit 5 Injection Therapies
注射治療/ 58
Section 1 Scenarios for Intravenous Injections
靜脈注射場景/ 58
Conversation Giving an Intravenous Injection 靜脈注射/ 58
Section 2 Scenarios for Allergic Tests 過敏試驗場景/ 62
Conversation Doing a Penicillin Allergic Test
青霉素過敏試驗/ 62
Section 3 Scenarios for Intramuscular Injections
肌內注射場景/ 64
Conversation Giving an Intramuscular Injection
肌內注射/ 64
Section 4 Scenarios for Subcutaneous Injections
皮下注射場景/ 67
Conversation 1 Preparing for Administering Vaccines
疫苗接種前準備/ 67
Conversation 2 Administering Vaccines 疫苗接種/ 70
Unit 6 Hospitalization Services
住院服務/ 73
Section 1 Scenarios for Admissions 入院場景/ 73
Conversation 1 Getting a Queue Number 取號/ 73
Conversation 2 Admission Formalities
辦理入院手續/ 74
Section 2 Scenarios for Discharges 出院場景/ 78
Conversation 1 Discharge Formalities（1）
辦理出院手續（1）/ 78
Conversation 2 Discharge Formalities（2）
辦理出院手續（2）/ 81
Conversation 3 Answering Enquiries about Medicare
Reimbursements 醫療保險報銷咨詢
解答/ 82
Unit 7 Emergency
急診/ 86
Section 1 Scenarios for Chest Pain 胸痛場景/ 86
Conversation Managing a Chest Pain 處理胸痛/ 86
Section 2 Scenarios for High Grade Fever 高熱場景/ 89
Conversation Managing a High Grade Fever
處理高熱/ 89
Section 3 Scenarios for Diarrhea 腹瀉場景/ 91
Conversation Managing a Diarrhea 處理腹瀉/ 91
Section 4 Scenarios for Trauma 外傷場景/ 94
Conversation Managing Trauma 處理外傷/ 94
Unit 8 Physical Examination Services
體檢服務/ 96
Section Scenarios for Routine Physical Examinations
例行體檢場景/ 96
Conversation 1 Making an Appointment for Health
Screening 電話預約體檢/ 96
Conversation 2 Assisting Filling out the Form
協助填寫表格/ 100
Conversation 3 Briefing on the Process and Procedures
講解體檢程序與步驟/ 102
附錄1 醫院科室中英文對照/ 108
附錄2 疾病癥狀中英文對照/ 114
附錄3 醫院常見指示牌中英文對照/ 125
一站式門診服務/ 1
Section 1 Scenarios for General Inquiries and Assistance
一般咨詢輔助場景/ 1
Conversation 1 Indicating Department Locations
指明科室位置/ 1
Conversation 2 Stamping Medical Certificates
醫療證明蓋章/ 3
Conversation 3 Photocopying Medical Records 復印病歷/ 4
Conversation 4 Assisting Adding Appointments
協助現場加號/ 5
Conversation 5 Assisting Registering via the WeChat
Platform 協助在微信平臺掛號/ 7
Section 2 Scenarios for Recommending Departments and
Doctors 導醫導診場景/ 10
Conversation 1 Recommending a Department
推薦科室/ 10
Conversation 2 Recommending a Doctor 推薦醫生/ 11
Section 3 Scenarios for Assisting with the Use of Self-Service
Kiosks 自助服務機使用輔助場景/ 13
Conversation 1 Assisting Getting a Queue Number
協助取號/ 13
Conversation 2 Assisting Printing Medical Records and
Reports 協助打印病歷和就診報告/ 15
Unit 2 Registration/Payment
掛號/ 繳費/ 18
Section 1 Scenarios for Walk-in Registrations
現場掛號場景/ 18
Conversation A Walk-in Registration 現場掛號/ 18
Section 2 Scenarios for Phone Pre-registrations
電話預約掛號場景/ 21
Conversation 1 Making an Appointment
電話預約時間/ 21
Conversation 2 Re-scheduling an Appointment
更改預約時間/ 24
Section 3 Scenarios for Making Payment 繳費場景/ 25
Conversation 1 Making Payment Without Insurance
Coverage 無保險病人繳費/ 25
Conversation 2 Making Payment With Insurance Coverage
有保險病人繳費/ 27
Section 4 Scenarios for Cancellations and Refunds
退號退費場景/ 29
Conversation 1 Dealing with Cancellation and Refund
Requests 退號退費要求處理/ 29
Conversation 2 Dealing with Refund Requests Involving One
Department 涉及一個科室的退費要求
處理/ 31
Conversation 3 Dealing with Refund Requests Involving
Several Departments（with medical insurance
deductions）涉及多個科室的退費要求處理
（有醫保報銷）/ 32
Unit 3 Tests/Imaging
檢驗/ 影像學檢查/ 35
Section 1 Scenarios for Tests 檢驗場景/ 35
Conversation 1 Doing a Blood Test 血液檢查/ 35
Conversation 2 Doing a Urine Test 尿液檢查/ 38
Conversation 3 Doing a Stool Test 糞便檢查/ 40
Section 2 Scenarios for Imaging 影像學檢查場景/ 41
Conversation 1 Doing a Computed Tomography
CT 檢查/ 41
Conversation 2 Doing a Ultrasonography 超聲檢查/ 44
Conversation 3 Doing an Electrocardiogram Exam
心電圖檢查/ 46
Unit 4 Pharmacy Services
藥房服務/ 49
Section 1 Scenarios for Dispensing Western Medicine 發西藥/ 49
Conversation Dispensing Pills/Tablets/Capsules/Syrup
發藥丸/ 藥片/ 膠囊/ 糖漿/ 49
Section 2 Scenarios for Dispensing Traditional Chinese Medicine
Herbs 發中藥/ 52
Conversation 1 Briefing on Taking Chinese Herbal
Granules 講解服用中藥顆粒/ 52
Conversation 2 Briefing on Decocting a Chinese Medicine
Herbs 講解煎煮中藥/ 54
Unit 5 Injection Therapies
注射治療/ 58
Section 1 Scenarios for Intravenous Injections
靜脈注射場景/ 58
Conversation Giving an Intravenous Injection 靜脈注射/ 58
Section 2 Scenarios for Allergic Tests 過敏試驗場景/ 62
Conversation Doing a Penicillin Allergic Test
青霉素過敏試驗/ 62
Section 3 Scenarios for Intramuscular Injections
肌內注射場景/ 64
Conversation Giving an Intramuscular Injection
肌內注射/ 64
Section 4 Scenarios for Subcutaneous Injections
皮下注射場景/ 67
Conversation 1 Preparing for Administering Vaccines
疫苗接種前準備/ 67
Conversation 2 Administering Vaccines 疫苗接種/ 70
Unit 6 Hospitalization Services
住院服務/ 73
Section 1 Scenarios for Admissions 入院場景/ 73
Conversation 1 Getting a Queue Number 取號/ 73
Conversation 2 Admission Formalities
辦理入院手續/ 74
Section 2 Scenarios for Discharges 出院場景/ 78
Conversation 1 Discharge Formalities（1）
辦理出院手續（1）/ 78
Conversation 2 Discharge Formalities（2）
辦理出院手續（2）/ 81
Conversation 3 Answering Enquiries about Medicare
Reimbursements 醫療保險報銷咨詢
解答/ 82
Unit 7 Emergency
急診/ 86
Section 1 Scenarios for Chest Pain 胸痛場景/ 86
Conversation Managing a Chest Pain 處理胸痛/ 86
Section 2 Scenarios for High Grade Fever 高熱場景/ 89
Conversation Managing a High Grade Fever
處理高熱/ 89
Section 3 Scenarios for Diarrhea 腹瀉場景/ 91
Conversation Managing a Diarrhea 處理腹瀉/ 91
Section 4 Scenarios for Trauma 外傷場景/ 94
Conversation Managing Trauma 處理外傷/ 94
Unit 8 Physical Examination Services
體檢服務/ 96
Section Scenarios for Routine Physical Examinations
例行體檢場景/ 96
Conversation 1 Making an Appointment for Health
Screening 電話預約體檢/ 96
Conversation 2 Assisting Filling out the Form
協助填寫表格/ 100
Conversation 3 Briefing on the Process and Procedures
講解體檢程序與步驟/ 102
附錄1 醫院科室中英文對照/ 108
附錄2 疾病癥狀中英文對照/ 114
附錄3 醫院常見指示牌中英文對照/ 125
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