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酒店英語聽說強(qiáng)化教程(第5版) 版權(quán)信息
- ISBN：9787563747016
- 條形碼：9787563747016 ; 978-7-5637-4701-6
- 裝幀：平裝-膠訂
- 冊(cè)數(shù)：暫無
- 重量：暫無
- 所屬分類：>>
酒店英語聽說強(qiáng)化教程(第5版) 內(nèi)容簡介
《酒店英語聽說強(qiáng)化教程》（第5版）連續(xù)入選“十二五”“十三五”“十四五”職業(yè)教育國家規(guī)劃教材。本書緊緊圍繞酒店一線崗位工作內(nèi)容設(shè)計(jì)展開，分為“前廳篇”“客房篇”“餐飲篇”和“其他部門篇”四大部分，共16個(gè)單元，每單元細(xì)分為6課，全書共計(jì)96 課，每課分為教學(xué)和練習(xí)兩頁內(nèi)容。教材以“為客人提供優(yōu)質(zhì)高效服務(wù)”為宗旨設(shè)定場景任務(wù)，設(shè)計(jì)了充足且豐富多樣的口語交際和聽力練習(xí)，以場景化的方式強(qiáng)化提升學(xué)生的聽說能力。本次第5版修訂，為增強(qiáng)教材育人功能，在教材中增加了更多的中國傳統(tǒng)文化等思政元素；同時(shí)，為了對(duì)接酒店行業(yè)的發(fā)展趨勢(shì)，助力職業(yè)教育跟上行業(yè)發(fā)展，教材中增加了酒店數(shù)字化運(yùn)營管理的內(nèi)容。
酒店英語聽說強(qiáng)化教程(第5版) 目錄
Part Ⅰ Front Off ice Department前廳篇
Unit One Room Reservation 客房預(yù)訂
視頻微課 Diff erent Types of Hotels 認(rèn)知酒店類型
Lesson 1 Types of Hotel Accommodations 客房種類
Lesson 2 An FIT Reservation 散客預(yù)訂
Lesson 3 A Group Reservation 團(tuán)體預(yù)訂
Lesson 4 Room Overbooking 客房超額預(yù)訂
Lesson 5 Revising the Reservation 變更預(yù)訂
Lesson 6 Deposit Required 預(yù)付定金 Unit Two Hotel Check-in 酒店入住登記
視頻微課 Hotel Check-in Kiosks 了解酒店自助辦理入住
Lesson 7 Working as a Receptionist 做一名前臺(tái)接待員
Lesson 8 Checking in Guests with Reservations 預(yù)訂客人入住登記
Lesson 9 Checking in a Group 團(tuán)隊(duì)入住登記
Lesson 10 Checking in Walk-in Guests 無預(yù)訂客人入住登記
Lesson 11 Dealing with Check-in Disputes 處理入住登記糾紛
Lesson 12 A Suite 套房 Unit Three Concierge Service 禮賓服務(wù)
視頻微課 The Trend of New Concierge in Hospitality 禮賓服務(wù)的新趨勢(shì)
Lesson 13 Hotel Facilities 酒店設(shè)施
Lesson 14 Bellboy Service 行李生服務(wù)
Lesson 15 Running Errands for Guests 為客人辦事
Lesson 16 Introducing Hotel Facilities 介紹酒店設(shè)施
Lesson 17 Hiring a Taxi 租車服務(wù)
Lesson 18 Tour Plans 旅行計(jì)劃 Unit Four Guest Service Center 賓客服務(wù)中心
視頻微課 Big Data in the Hospitality Industry大數(shù)據(jù)在酒店運(yùn)營中的應(yīng)用
Lesson 19 Working as a Telephone Operator 做一名電話接線員
Lesson 20 Making DND 設(shè)置“請(qǐng)勿打擾”服務(wù)
Lesson 21 Making a Long-distance Call 撥打長途電話
Lesson 22 Making an In-house Phone Call 撥打內(nèi)部電話
Lesson 23 A Morning Wake-up Call 叫醒服務(wù)
Lesson 24 A Package 快件 Unit Five Handling Guest Complaints 處理賓客投訴
視頻微課 Instant Response to Feedback Online 線上評(píng)價(jià)的及時(shí)反饋
Lesson 25 How to Deal with Complaints 如何處理投訴
Lesson 26 Relocating Guests 換房間
Lesson 27 Complaints about Food and Service 對(duì)食品及服務(wù)的投訴
Lesson 28 Handling Complaints about Laundry 處理洗衣服務(wù)的投訴
Lesson 29 Missing Valuables 貴重物品遺失
Lesson 30 Restaurant Complaints 餐廳投訴 Unit Six Checking Out 結(jié)賬離店
視頻微課 e-CNY 數(shù)字人民幣
Lesson 31 Working as a Cashier 做一名收銀員
Lesson 32 Paying Hotel Bill in Cash 現(xiàn)金付賬
Lesson 33 Paying Hotel Bill by Credit Card 信用卡付賬
Lesson 34 Paying Hotel Bill with Traveler’s Checks 旅行支票付賬
Lesson 35 Mistakes on the Hotel Bill 賬單錯(cuò)誤
Lesson 36 Checking Out 離店結(jié)賬 Part Ⅱ Housekeeping Department客房篇
Unit Seven Room Cleaning 客房清掃
視頻微課 Word Study: Check in/Check-in, Suit/Suite 易混詞解析
Lesson 37 The Hotel Guest Room 酒店客房
Lesson 38 Postponing Room Cleaning 推遲客房打掃服務(wù)
Lesson 39 Helping Guests with Special Requests幫助有特殊需求的客人
Lesson 40 Turn-down Service 開夜床服務(wù)
Lesson 41 An Improperly Cleaned Room 未被打掃干凈的房間
Lesson 42 Room-Cleaning Service 客房清潔服務(wù) Unit Eight Laundry Service 洗衣服務(wù)
視頻微課 How to Determine Linen Change Frequency in Hotels客房布草的更換頻率
Lesson 43 The Laundry List 洗衣單
Lesson 44 Regular Laundry Service 常規(guī)洗衣服務(wù)
Lesson 45 The Express Laundry Service 快洗服務(wù)
Lesson 46 Misdirected Laundry 衣物分送錯(cuò)誤
Lesson 47 Laundry Damage 送洗衣物受損
Lesson 48 Mending Service 織補(bǔ)服務(wù) Unit Nine Guests’ Requests 客人的需求
視頻微課 Robots in the Hospitality Industry 酒店業(yè)中的機(jī)器人
Lesson 49 Being Friendly and Helpful 友愛助人
Lesson 50 Obtaining Items 借用物品
Lesson 51 Internet 因特網(wǎng)
Lesson 52 Meeting Requirements 滿足客人需求
Lesson 53 Dealing with Emergencies 處理突發(fā)事件
Lesson 54 Helping Guests 幫助客人 Unit Ten Repair and Maintenance Service 維修服務(wù)
視頻微課 Smart Hotels 智慧酒店
Lesson 55 How May I Help You? 我能幫您嗎?
Lesson 56 The Toilet Won’t Work 抽水馬桶有問題
Lesson 57 A Problem with the Air-conditioner 處理空調(diào)問題
Lesson 58 The Bathroom Floor Is Flooded 衛(wèi)生間地面嚴(yán)重積水
Lesson 59 We Are Very Sorry 我們深表歉意
Lesson 60 A Guest with a Laptop 攜帶筆記本電腦的客人 Part Ⅲ Food & Beverage Department餐飲篇
Unit Eleven Restaurant Reservation & Welcoming Guests 餐飲預(yù)訂及迎賓
視頻微課 How to Make Hotels More Eco-friendly? 酒店如何更環(huán)保？
Lesson 61 Greeting Guests 迎賓
Lesson 62 Booking a Private Room 預(yù)訂包房
Lesson 63 Banquet Reservation 宴會(huì)預(yù)訂
Lesson 64 Seating Guests 迎賓入座
Lesson 65 Our Restaurant Is Full 餐位已滿
Lesson 66 Booking a Family Dinner 預(yù)訂家宴 Unit Twelve At the Chinese Restaurant 在中餐廳
視頻微課 Diff erent Types of Drinking Water 不同類型的飲用水
Lesson 67 Chinese Cuisine 中國菜系
Lesson 68 Taking Orders 點(diǎn)菜
Lesson 69 Sichuan Cuisine 川菜
Lesson 70 Misdirected Service 上錯(cuò)菜
Lesson 71 Signing the Bill 簽單
Lesson 72 Hot Pot 火鍋 Unit Thirteen At the Western Restaurant 在西餐廳
視頻微課 Robot Chefs 機(jī)器人廚師
Lesson 73 Working in F&B Department 在餐飲部工作
Lesson 74 Buff et Service 自助餐
Lesson 75 American Breakfast 美式早餐
Lesson 76 Dinner à la Carte 零點(diǎn)服務(wù)
Lesson 77 One Bill or Separate Bills? 分單還是合單？
Lesson 78 Eating at a Japanese Restaurant 在日式餐廳就餐 Unit Fourteen At the Bar 在酒吧
視頻微課 Robot Bartenders 機(jī)器人調(diào)酒師
Lesson 79 What Would You Like to Drink? 您想喝點(diǎn)什么？
Lesson 80 A Glass of Fresh Orange Juice 一杯鮮橙汁
Lesson 81 A Cup of Cappuccino 卡布奇諾咖啡
Lesson 82 Recommending Drinks 推薦酒水
Lesson 83 Trying Local Beer 品嘗當(dāng)?shù)仄【?br />Lesson 84 Happy Hour 歡樂時(shí)光 Unit Fifteen Room Service 客房送餐服務(wù)
視頻微課 Changes on the Room Service Menu: More Healthy and Personalized客房菜單的改變：更健康更個(gè)性化
Lesson 85 Room Service 客房送餐服務(wù)
Lesson 86 Ordering Breakfast by Phone 電話點(diǎn)餐
Lesson 87 A Fruit Platter 水果盤
Lesson 88 Room Service Delay 送餐服務(wù)延遲
Lesson 89 A Birthday Party 生日聚會(huì)
Lesson 90 No Room Service 無送餐服務(wù) Part Ⅳ Miscellaneous Departments 其他部門篇
Unit Sixteen Business and Entertainment Services 商務(wù)及康樂服務(wù)
視頻微課 Self-service Gym 自助健身房
Lesson 91 At the Fitness Center 在健身俱樂部
Lesson 92 At the Swimming Pool 在游泳池
Lesson 93 At the Hotel Shop 在酒店商場
Lesson 94 At the Business Center 在商務(wù)中心
Lesson 95 Convention Service 會(huì)議服務(wù)
Lesson 96 At the Gym 在健身房
Unit One Room Reservation 客房預(yù)訂
視頻微課 Diff erent Types of Hotels 認(rèn)知酒店類型
Lesson 1 Types of Hotel Accommodations 客房種類
Lesson 2 An FIT Reservation 散客預(yù)訂
Lesson 3 A Group Reservation 團(tuán)體預(yù)訂
Lesson 4 Room Overbooking 客房超額預(yù)訂
Lesson 5 Revising the Reservation 變更預(yù)訂
Lesson 6 Deposit Required 預(yù)付定金 Unit Two Hotel Check-in 酒店入住登記
視頻微課 Hotel Check-in Kiosks 了解酒店自助辦理入住
Lesson 7 Working as a Receptionist 做一名前臺(tái)接待員
Lesson 8 Checking in Guests with Reservations 預(yù)訂客人入住登記
Lesson 9 Checking in a Group 團(tuán)隊(duì)入住登記
Lesson 10 Checking in Walk-in Guests 無預(yù)訂客人入住登記
Lesson 11 Dealing with Check-in Disputes 處理入住登記糾紛
Lesson 12 A Suite 套房 Unit Three Concierge Service 禮賓服務(wù)
視頻微課 The Trend of New Concierge in Hospitality 禮賓服務(wù)的新趨勢(shì)
Lesson 13 Hotel Facilities 酒店設(shè)施
Lesson 14 Bellboy Service 行李生服務(wù)
Lesson 15 Running Errands for Guests 為客人辦事
Lesson 16 Introducing Hotel Facilities 介紹酒店設(shè)施
Lesson 17 Hiring a Taxi 租車服務(wù)
Lesson 18 Tour Plans 旅行計(jì)劃 Unit Four Guest Service Center 賓客服務(wù)中心
視頻微課 Big Data in the Hospitality Industry大數(shù)據(jù)在酒店運(yùn)營中的應(yīng)用
Lesson 19 Working as a Telephone Operator 做一名電話接線員
Lesson 20 Making DND 設(shè)置“請(qǐng)勿打擾”服務(wù)
Lesson 21 Making a Long-distance Call 撥打長途電話
Lesson 22 Making an In-house Phone Call 撥打內(nèi)部電話
Lesson 23 A Morning Wake-up Call 叫醒服務(wù)
Lesson 24 A Package 快件 Unit Five Handling Guest Complaints 處理賓客投訴
視頻微課 Instant Response to Feedback Online 線上評(píng)價(jià)的及時(shí)反饋
Lesson 25 How to Deal with Complaints 如何處理投訴
Lesson 26 Relocating Guests 換房間
Lesson 27 Complaints about Food and Service 對(duì)食品及服務(wù)的投訴
Lesson 28 Handling Complaints about Laundry 處理洗衣服務(wù)的投訴
Lesson 29 Missing Valuables 貴重物品遺失
Lesson 30 Restaurant Complaints 餐廳投訴 Unit Six Checking Out 結(jié)賬離店
視頻微課 e-CNY 數(shù)字人民幣
Lesson 31 Working as a Cashier 做一名收銀員
Lesson 32 Paying Hotel Bill in Cash 現(xiàn)金付賬
Lesson 33 Paying Hotel Bill by Credit Card 信用卡付賬
Lesson 34 Paying Hotel Bill with Traveler’s Checks 旅行支票付賬
Lesson 35 Mistakes on the Hotel Bill 賬單錯(cuò)誤
Lesson 36 Checking Out 離店結(jié)賬 Part Ⅱ Housekeeping Department客房篇
Unit Seven Room Cleaning 客房清掃
視頻微課 Word Study: Check in/Check-in, Suit/Suite 易混詞解析
Lesson 37 The Hotel Guest Room 酒店客房
Lesson 38 Postponing Room Cleaning 推遲客房打掃服務(wù)
Lesson 39 Helping Guests with Special Requests幫助有特殊需求的客人
Lesson 40 Turn-down Service 開夜床服務(wù)
Lesson 41 An Improperly Cleaned Room 未被打掃干凈的房間
Lesson 42 Room-Cleaning Service 客房清潔服務(wù) Unit Eight Laundry Service 洗衣服務(wù)
視頻微課 How to Determine Linen Change Frequency in Hotels客房布草的更換頻率
Lesson 43 The Laundry List 洗衣單
Lesson 44 Regular Laundry Service 常規(guī)洗衣服務(wù)
Lesson 45 The Express Laundry Service 快洗服務(wù)
Lesson 46 Misdirected Laundry 衣物分送錯(cuò)誤
Lesson 47 Laundry Damage 送洗衣物受損
Lesson 48 Mending Service 織補(bǔ)服務(wù) Unit Nine Guests’ Requests 客人的需求
視頻微課 Robots in the Hospitality Industry 酒店業(yè)中的機(jī)器人
Lesson 49 Being Friendly and Helpful 友愛助人
Lesson 50 Obtaining Items 借用物品
Lesson 51 Internet 因特網(wǎng)
Lesson 52 Meeting Requirements 滿足客人需求
Lesson 53 Dealing with Emergencies 處理突發(fā)事件
Lesson 54 Helping Guests 幫助客人 Unit Ten Repair and Maintenance Service 維修服務(wù)
視頻微課 Smart Hotels 智慧酒店
Lesson 55 How May I Help You? 我能幫您嗎?
Lesson 56 The Toilet Won’t Work 抽水馬桶有問題
Lesson 57 A Problem with the Air-conditioner 處理空調(diào)問題
Lesson 58 The Bathroom Floor Is Flooded 衛(wèi)生間地面嚴(yán)重積水
Lesson 59 We Are Very Sorry 我們深表歉意
Lesson 60 A Guest with a Laptop 攜帶筆記本電腦的客人 Part Ⅲ Food & Beverage Department餐飲篇
Unit Eleven Restaurant Reservation & Welcoming Guests 餐飲預(yù)訂及迎賓
視頻微課 How to Make Hotels More Eco-friendly? 酒店如何更環(huán)保？
Lesson 61 Greeting Guests 迎賓
Lesson 62 Booking a Private Room 預(yù)訂包房
Lesson 63 Banquet Reservation 宴會(huì)預(yù)訂
Lesson 64 Seating Guests 迎賓入座
Lesson 65 Our Restaurant Is Full 餐位已滿
Lesson 66 Booking a Family Dinner 預(yù)訂家宴 Unit Twelve At the Chinese Restaurant 在中餐廳
視頻微課 Diff erent Types of Drinking Water 不同類型的飲用水
Lesson 67 Chinese Cuisine 中國菜系
Lesson 68 Taking Orders 點(diǎn)菜
Lesson 69 Sichuan Cuisine 川菜
Lesson 70 Misdirected Service 上錯(cuò)菜
Lesson 71 Signing the Bill 簽單
Lesson 72 Hot Pot 火鍋 Unit Thirteen At the Western Restaurant 在西餐廳
視頻微課 Robot Chefs 機(jī)器人廚師
Lesson 73 Working in F&B Department 在餐飲部工作
Lesson 74 Buff et Service 自助餐
Lesson 75 American Breakfast 美式早餐
Lesson 76 Dinner à la Carte 零點(diǎn)服務(wù)
Lesson 77 One Bill or Separate Bills? 分單還是合單？
Lesson 78 Eating at a Japanese Restaurant 在日式餐廳就餐 Unit Fourteen At the Bar 在酒吧
視頻微課 Robot Bartenders 機(jī)器人調(diào)酒師
Lesson 79 What Would You Like to Drink? 您想喝點(diǎn)什么？
Lesson 80 A Glass of Fresh Orange Juice 一杯鮮橙汁
Lesson 81 A Cup of Cappuccino 卡布奇諾咖啡
Lesson 82 Recommending Drinks 推薦酒水
Lesson 83 Trying Local Beer 品嘗當(dāng)?shù)仄【?br />Lesson 84 Happy Hour 歡樂時(shí)光 Unit Fifteen Room Service 客房送餐服務(wù)
視頻微課 Changes on the Room Service Menu: More Healthy and Personalized客房菜單的改變：更健康更個(gè)性化
Lesson 85 Room Service 客房送餐服務(wù)
Lesson 86 Ordering Breakfast by Phone 電話點(diǎn)餐
Lesson 87 A Fruit Platter 水果盤
Lesson 88 Room Service Delay 送餐服務(wù)延遲
Lesson 89 A Birthday Party 生日聚會(huì)
Lesson 90 No Room Service 無送餐服務(wù) Part Ⅳ Miscellaneous Departments 其他部門篇
Unit Sixteen Business and Entertainment Services 商務(wù)及康樂服務(wù)
視頻微課 Self-service Gym 自助健身房
Lesson 91 At the Fitness Center 在健身俱樂部
Lesson 92 At the Swimming Pool 在游泳池
Lesson 93 At the Hotel Shop 在酒店商場
Lesson 94 At the Business Center 在商務(wù)中心
Lesson 95 Convention Service 會(huì)議服務(wù)
Lesson 96 At the Gym 在健身房
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