Part 1 Reception Courtesy
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Unit 1 Greetings & Introductions�����c��B003
Unit 2 Thanks & Apologies���x�c��Ǹ009
Unit 3 Farewells��e016


Part 2 Hotel Service
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Unit 4 Room Reservation�ͷ��Aӆ025
Unit 5 Concierge Service�Y�e����031
Unit 6 Checking In��ס��ӛ037
Unit 7 Chamber Service�ͷ�����045
Unit 8 Taking Orders�c��051
Unit 9 Paying Bills in the Restaurant�͏d�Y�~057
Unit 10 Room Service�ͷ��Ͳͷ���063
Unit 11 Recreation & Fitness Center��������070
Unit 12 Tickets ServiceƱ�շ���077
Unit 13 Business Center�̄�����084
Unit 14 Conference Service���h����090
Unit 15 Dealing with Complaints̎��Ͷ�V096
Unit 16 Checking Out�Y�~�x��103
Part 3 Tour Guide Service
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Unit 17 On the Plane���w�C��113
Unit 18 At the Customs�ں��P120
Unit 19 Meeting Guests at the Airport�әC127
Unit 20 On the Way to the Hotelȥ�Ƶ�133
Unit 21 Helping Tourists Check In������ס�Ƶ�139
Unit 22 Sightseeing (I)���c���^��1��145
Unit 23 Sightseeing (II)���c���^��2��151
Unit 24 Shoppingُ��157
Unit 25 Handling Problems and Emergencies̎��ͻ�l(f��)�¼�163
Unit 26 Farewell at the Airport�C�����e169