Unit 1 Giving presentations Lesson A The two biggest projects Lesson B Giving a good presentation Section �� Making preparations for a presentation Section �� Beginning your presentation Quiz Unit 2 Dealing with queries Lesson A Do you have any questions? Lesson B Handling enquiries Section �� Handling questions at a meeting Section �� Enquiry and offer Quiz Unit 3 Travelling for business Lesson A Welcome back to the office Lesson B Business travel Section �� At a hotel Section �� At the airport Quiz Unit 4 Checking progress Lesson A Let's look at the project plan then Lesson B Talking about work progress Section �� Asking about work progress Section �� Dealing with unexpected problems Quiz Unit 5 Describing problems Lesson A Starting the video conference Lesson B Making complaints Section �� Complaining about products Section �� Complaining about services Quiz Unit 6 Making discussions Lesson A We can see and hear you now Lesson B Discussions and negotiations�� Section �� Discussing at a meeting Section �� Negotiating prices and terms Quiz Unit 7 Solving problems Lesson A What can we do? Lesson B Dealing with problems Section �� Finding out the problem Section �� Finding solutions Quiz Unit 8 Arranging a conference Lesson A Ending the video conference Lesson B Making arrangements for a meeting Section �� Setting up a meeting Section �� Arranging a banquet Quiz Appendices �� Grammar notes and additional exercises �� Partner files �� Unit word list ���� A-Z word list