Contents Unit 1 Preparations for Job Hunting // 1 Module 1 Tasks // 1 Task A Resume // 1 Task B Job Application Letter // 5 Module 2 Slang ���� Cush Job ��1��// 10 Module 3 Culture ���� Career Planning // 12 Unit 2 Preparations for Job Interview // 14 Module 1 Tasks// 14 Task A Preparing Materials // 14 Task B Dressing// 18 Module 2 Slang ���� Cush Job ��2��// 23 Module 3 Culture ���� Scientific Spirit // 24 Unit 3 Interview// 26 Module 1 Tasks// 26 Task A Etiquette and Taboos // 26 Task B Common Questions and Answering Techniques // 31 Module 2 Slang ���� Slang Related to Job Hunting // 36 Module 3 Culture ���� How to integrate into American Career Circle // 38 Unit 4 First Day in Office // 40 Module 1 Tasks // 40 Task A Introductions and Greetings // 40 Task B Jobs and Responsibilities // 45 Task C Company Introduction // 48 Module 2 Slang ���� Come on board // 52 Module 3 Culture ���� Corporate Culture // 54 Unit 5 Business Communication // 56 Module 1 Tasks // 56 Task A On the Phone // 56 Task B Telephone Message // 60 Module 2 Slang ���� American Spoken Contractions // 64 Module 3 Culture ���� Volunteering Activities // 65 Unit 6 Public Events // 67 Module 1 Tasks // 67 Task A Business Invitation Letter // 67 Task B Business Visit // 71 Module 2 Slang ���� Abbreviation in Business Letters // 76 Module 3 Culture ���� Chinese Culture of Gift-Giving // 77 Unit 7 Product Promotion // 79 Module 1 Tasks // 79 Task A Etiquette of Exchanging Business Cards // 79 Task B Preparations for Trade Fair // 83 Task C Product Introduction // 88 Task D Letter of Establishing Business Relations // 92 Module 2 Slang ���� Launch a New Product // 96 Module 3 Culture ���� Green Development // 98 Unit 8 Business Reception // 100 Module 1 Tasks // 100 Task A Meeting the Client at the Airport // 100 Task B Small Talk // 105 Task C Checking in at the Hotel // 109 Module 2 Slang ���� Abbreviation in Hotel English // 114 Module 3 Culture ���� Chinese Kungfu // 115 Unit 9 Business Entertainment // 117 Module 1 Tasks // 117 Task A Welcome Speech // 117 Task B Business Dinner // 122 Task C Western Table Manners // 127 Task D Shopping // 132 Module 2 Slang ���� Food Slang // 136 Module 3 Culture ���� Chopsticks and Chinese Culture of Harmony // 138 Unit 10 Customer Service // 140 Module 1 Tasks // 140 Task A Making Complaints and Claims // 140 Task B Dealing with Complaints and Claims // 144 Task C Letter of Complaint // 149 Module 2 Slang ���� Network English Contractions // 153 Module 3 Culture ���� Digital Environment // 153 Unit 11 Business Tour // 155 Module 1 Tasks // 155 Task A Preparations before Travelling // 155 Task B At the Airport // 159 Module 2 Slang ���� Travel Light // 164 Module 3 Culture ���� Travelling to Venice // 165 Bibliography // 167 Reference Answers // 169