HOW TO WRITE PROPER BUSINESS EMAILS? PART I DEVELOPING POTENTIAL CUSTOMERS Task 1 Establishing Trade Relations Lesson 1 Introducing a Trading Company Lesson 2 Sellers Asking to Establish Trade Relations Lesson 3 Sellers Highlighting Specialties Lesson 4 Buyers Asking to Establish Trade Relations PART II NEGOTIATING A CONTRACT Task 2 Making Inquiries and Offers Lesson 5 A General Inquiry Lesson 6 A Specific Inquiry Lesson 7 An Offer to a General Inquiry Lesson 8 An Offer to a Specific Inquiry Lesson 9 Offering Substitute Task 3 Making Counter-offers Lesson 10 A Counter-offer (1) Lesson 11 A Counter-offer (2) Lesson 12 A Counter-offer (3) Lesson 13 A Counter-offer (4) Task 4 Discussing Packaging Issues Lesson 14 Packing Requirements Lesson 15 Packing Arrangements Lesson 16 Shipping Marks Task 5 Discussing Samples Lesson 17 Requesting Sampling Fee Lesson 18 Sending Samples Task 6 Discussing Shipment Term Lesson 19 Inquiring About Time of Shipment Lesson 20 Inquiring About Mode of Shipment Task 7 Discussing Payment Terms Lesson 21 Stating Terms of Payment Lesson 22 Granting a Request for Easier Terms of Payment Lesson 23 Rejecting a Request for Easier Terms of Payment Task 8 Concluding a Transaction Lesson 24 Sending a Purchase Order Lesson 25 Sending a Proforma Invoice Lesson 26 Counter-signature Lesson 27 A Specimen of SalesContract Part III EXECUTING A CONTRACT Task 9 Handling Payment Issues Lesson 28 Urging for the Establishment of L/C Lesson 29 Advising Establishment of L/C Lesson 30 A Sample L/C Lesson 31 Asking for Amendment to L/C Lesson 32 Urging for Balance Payment Task 10 Handling Shipment Issues Lesson 33 Urging Shipment Lesson 34 Shipping Advice Part IV SETTLING TRADE DISPUTES Task 11 Making Claims and Adjustment Lesson 35 Claim for Inferior Quality Lesson 36 Claim on damaged Goods Lesson 37 Complaint for Delay in Delivery PRACTICAL WRITING TASKS Writing Task A ( Export Business) Writing Task B (Import Business) APPENDIXES Appendix I Emails of Congratulations and Thanks Appendix II Invitations Appendix III Most-used Currencies in the World Appendix IV Common Measurement Units Appendix V Common Acronyms and Abbreviations in Business Correspondence REFERENCES