��3������f��
��2������f��
��1������f��
Module 1 Reservation Department
Unit 1 What type of room would you like
Unit 2 I��d like to change my reservation
Unit 3 I will cancel the reservation for you

Module 2 Concierge
Unit 4 Welcome to our hotel
Unit 5 Let me help you with your luggage
Unit 6 Where would you like to go

Module 3 Front Office
Unit 7 Enjoy your stay with us
Unit 8 How many nights would you like to extend your stay
Unit 9 Here is your bill�� sir

Module 4 Housekeeping Department
Unit 10 May I clean your room now
Unit 11 I��ll pick up your laundry right now
Unit 12 The bedside lamp in my room doesn��t work
Unit 13 Would you keep down your voice�� sir
Unit 14 Would you please bring me some breakfast

Module 5 Food and Beverage Department
Unit 15 What time would you like to have your table
Unit 16 Are you ready to order now
Unit 17 With or without ice�� please
Unit 18 What kind of tea do you prefer

Module 6 Fitness and Recreation Center
Unit 19 We have a well-equipped gymnasium
Unit 20 How would you like your hair cut
��ӛ
���S�a�YԴ����