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酒店英語實訓活頁教程 版權信息
- ISBN：9787563741809
- 條形碼：9787563741809 ; 978-7-5637-4180-9
- 裝幀：一般膠版紙
- 冊數：暫無
- 重量：暫無
- 所屬分類：>
酒店英語實訓活頁教程 內容簡介
本教程按照任務式教學模式，根據酒店各部門的基本服務流程，設計了12個項目單元。每個項目設計了六個活動，涵蓋崗位認知、服務技能、語言知識、基本技能實訓、技能提升、反饋與總結。各個項目既注重語言的聽說技能，又注重酒店服務技能的實訓（實訓以典型任務為主，又涉及有非典型任務）。
酒店英語實訓活頁教程 目錄
Project 1 Room Reservation客房預訂
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 2 Bell Service行李服務
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 3 Check-in入住登記
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 4 Switchboard總 機
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 5 Chamber Service客房清潔服務
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 6 Laundry Service洗衣服務
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 7 Room Service客房送餐服務
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 8 Seating the Guests安排客人就座
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 9 Serving at the Table餐中服務
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 10 Banquet Service宴會服務
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 11 Convention and Exhibition Service會展服務
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
Project 12 Cashier’s Service收銀服務
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學習
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學習評估
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