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民航服務系列民航情景英語(21世紀職業教育規劃教材)/民航服務系列 版權信息
- ISBN：9787300277035
- 條形碼：9787300277035 ; 978-7-300-27703-5
- 裝幀：一般膠版紙
- 冊數：暫無
- 重量：暫無
- 所屬分類：>
民航服務系列民航情景英語(21世紀職業教育規劃教材)/民航服務系列 內容簡介
本書根據民航地面和客艙服務所涉及的工作流程，分成10個單元進行介紹，主要包括訂票服務、值機服務、安檢、海關查驗、登機問候、起飛前檢查、客艙餐飲服務、安全與緊急處置等環節。各個單元緊密銜接，圖文并茂，基本涵蓋了民航對外服務的內容，將崗位所涉及的能力要求和民航英語知識融入各個情景。本書適合作為職業院校民航服務專業大類的教材。
民航服務系列民航情景英語(21世紀職業教育規劃教材)/民航服務系列 目錄
Unit 1 Ticket Service
Unit 2 Check in Service
Unit 3 Security Check Service
Unit 4 Immigration Inspection
Unit 5 Greeting and Guidance
Unit 6 Final Check and Before Take off
Unit 7 Serving Food and Beverages
Unit 8 Special Food Service
Unit 9 Safety and Emergency Ⅰ
Unit 10 Safety and Emergency Ⅱ
附錄
附錄1民航情景英語高頻詞
附錄2參考答案
Unit 2 Check in Service
Unit 3 Security Check Service
Unit 4 Immigration Inspection
Unit 5 Greeting and Guidance
Unit 6 Final Check and Before Take off
Unit 7 Serving Food and Beverages
Unit 8 Special Food Service
Unit 9 Safety and Emergency Ⅰ
Unit 10 Safety and Emergency Ⅱ
附錄
附錄1民航情景英語高頻詞
附錄2參考答案
展開全部
民航服務系列民航情景英語(21世紀職業教育規劃教材)/民航服務系列 節選
Learning Objective In this unit you will learn: ※ how to provide services for ticket booking; ※ how to provide services according to the procedures; ※ how to deal with problems using expressions for ticket reservation， confirmation and refunding. Guided Learning Air travel starts with air ticket reservations. Normally passengers book airline tickets by contacting the airlines call center，going through a travel agency or making bookings on the internet. Airline service agents should be familiar with the types of questions that customers may ask，such as different flights，departure and arrival time，airfare， discounts， seat se lection， special meals，etc. Agents are responsible for helping customers understand the procedures of reserving a seat and taking a flight. Warmer Ⅰ.Read the following information on website and answer the questions. 1. Is it an international flights? 2. Is it an online ticket booking? 3. Can you find the cheapest price? 4. Which airline do they choose? 5. Where is the destination? Ⅱ. Find the definition in Column B which matches the word or phrase in Column A. Setting It is 10 : 00 a.m. on Tuesday. Mr. Wang is booking ticket on telephone. Jenny， a clerk， is at the service desk to provide flight booking information to Mr. Wang. Look at the picture. What does Jenny do? What is she doing now? Work with a partner to make at least two sentences for the picture. Situational Dialogue Topic One : Telephone Reservation Sample Conversation 1 Clerk : Good morning. This is China Southern Airlines Booking Office. Can I help you? Passenger : I want to fly to Changchun. Do you have any fight from Shanghai to Changchun tomorrow? Clerk : One moment， please. Ill check whats available. Passenger : Id like to travel Business Class. Clerk : OK. We have Flight CZ6374 leaving Shanghai at 7 : 05 a.m. Do you make the reser- vation now? Passenger : Yes. Clerk : May I know your name，please? Passenger : John Smith. J-O-H-N， for John，S-M-I-T-H， for Smith. Clerk : All right， sir. Now Ive confirmed one Business Class seat on Flight CZ6374 leaving Shanghai at 7 : 05 a.m. to Changchun on July 16th. Is that right? Passenger : Yes. When should I get to the airport? Clerk : Please be there by 5 : 05 at the latest. Passenger : OK. I will. Thank you， bye! Vocabulary and Expressions China Southern Airlines 中國南方航空公司Booking Office 訂票部available adj. 可獲得的Business Class 商務艙make the reservation 預訂
民航服務系列民航情景英語(21世紀職業教育規劃教材)/民航服務系列 作者簡介
朱林莉 ，吉林經濟干部管理學院，副教授，空乘專業帶頭人。主要從事“航空服務禮儀”“航空溝通與服務”“航空服務英語”等課程的教學。高玉清，吉林經濟干部管理學院副教授。
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