Module One Job Hunting 1 Unit 1 Job Advertisement 2 I Prepare 2 I Try 2 I Learn 4 I Produce 9 I Evaluate 10 Unit 2 Resume 10 I Prepare 10 I Try 10 I learn 12 I Produce 18 I Evaluate 18 Unit 3 Self-Introduction 18 I Prepare 18 I Try 18 I Learn 19 I Produce 25 I Evaluate 26 Unit 4 Job Interview 26 I Prepare 26 I Try 26 I Learn 28 I Produce 36 I Evaluate 37 Module Two Office Routine 38 Unit 5 Making an Appointment 39 I Prepare 39 I Try 39 I Learn 40 I Produce 46 I Evaluate 46 Unit 6 Business Card 47 I Prepare 47 I Try 47 I Learn 48 I Produce 53 I Evaluate 53 Unit 7 Departments Introduction 54 I Prepare 54 I Try 54 I Learn 55 I Produce 59 I Evaluate 59 Module Three Business Travel 60 Unit 8 Making a Reservation 61 I Prepare 61 I Try 61 I Learn 62 I Produce 67 I Evaluate 67 Unit 9 Broadcast Messages and Signs 68 I Prepare 68 I Try 68 I Learn 68 I Produce 73 I Evaluate 73 Unit 10 Transportation 74 I Prepare 74 I Try 74 I Learn 75 I Produce 79 I Evaluate 80 Module Four Business Reception 81 Unit 11 Agenda 82 I Prepare 82 I Try 82 I Learn 84 I Produce 89 I Evaluate 89 Unit 12 Making an Invitation 89 I Prepare 89 I Try 90 I Learn 91 I Produce 96 I Evaluate 96 Unit 13 Picking up Clients 96 I Prepare 96 I Try 97 I Learn 98 I Produce 103 I Evaluate 104 Unit 14 Entertaining Clients 104 I Prepare 104 I Try 104 I Learn 106 I Produce 111 I Evaluate 111 Module Five Products Selling 112 Unit 15 Market Research 113 I Prepare 113 I Try 113 I Learn 115 I Produce 120 I Evaluate 121 Unit 16 Product Introduction 121 I Prepare 121 I Try 121 I Learn 122 I Produce 128 I Evaluate 129 Unit 17 Marketing Strategy 129 I Prepare 129 I Try 129 I Learn 131 I Produce 138 I Evaluate 138 Module Six Customer Care 139 Unit 18 Company's Policy 140 I Prepare 140 I Try 140 I Learn 141 I Produce 146 I Evaluate 147 Unit 19 After-sales Service 147 I Prepare 147 I Try 147 I Learn 148 I Produce 154 I Evaluate 154 Unit 20 Letter of ?Complaint 155 I Prepare 155 I Try 155 I Learn 156 I Produce 161 I Evaluate 162 Appendix Scripts 163 �����īI 173