Unit 1 Basic Knowledge of Business Correspondence Writing
�� Form and Structure of Business Letters
1�� Form
2�� Structure
3�� Addressing Envelopes
�� Writing Principles of Business Letters
1�� Courtesy
2�� Consideration
3�� Completeness
4�� Clarity
5�� Conciseness
6�� Concreteness
7�� Correctness
�� The Layout of Fax and Email Message
1�� Fax
2�� E-mail
Exercises

Unit 2 Establishing Business Relations & Inquiring Credit Reference
I Letters for Establishing Business Relations
1�� Importer Writes to Exporter
2�� Self Introduction by Exporter
3�� Exporter Writes to Importer
4�� Self-Introduction by Manufacturer
5�� Manufacturer Writes to Importer
�� Inquiring Credit Reference
1�� Letter Referring to a Bank Reference
2�� Reply to the Above
�� Supplement�� Some Useful Sentences on Establishing Business Relations & Inquiring Credh Reference
Exercises

Unit 3 Enquiries and Replies
I The Letters of Enquiries and Replies
1�� General Enquiry and Reply
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Unit 4 Quotations�� Sales Letters�� Firm Offers & Counter Offers
Unit 5 Orders�� Acceptances and Rejections
Unit 6 Sales Confirmation and Purchase Contract
Unit 7 Payment
Unit 8 Transport and Insurance
Unit 9 Complaint�� Claim and Settlement
Unit 10 Case Study
Unit 11 Letter of Intent�� Agreements and Contracts
Unit 12 Invitation for Bids�� Bid�� Notice of Award
Unit 13 Social Contact Correspondences